SUMMARY:

• 20+ years in technical solutions delivery, process development and management across multiple industries and companies both international and domestic
• 15+ years of thought leadership in varying capacities including Director level, Program/Project management, Business Analysis and Quality Assurance
• Management responsibility for software development and support teams as large as 500+ members, on and offshore
• Extensive SDLC experience including Agile (SCRUM/KANBAN/SAFe) & LEAN development methodologies
• Certified Scrum Master (CSM) and Scrum Coach (CSC) skilled in empowering and enhancing team productivity through resource development, emphasis on cycle - time, relationship management and impediment removal
• Proven ability to successfully set, implement and integrate a technical agenda in accordance with a company’s long-term goals
• Outstanding analytical, leadership and problem solving capabilities
• A highly effective project and people manager with expertise in software development engineering, requirements analysis/definition, process improvement, talent acquisition and change management
• Experienced in implementing practical yet comprehensive SDLC and quality management methodologies both departmentally and across an organization
• Passionate about solutions engineering focused on resolving existing problems as well as coaching teams on predictive methods of identifying future areas of concern
• Experienced in strategic planning and executing of test cycles in large system wide development efforts (SIT, Parallel Testing, UAT, etc.)
• Experienced in defining, creating and implementing performance/load/stress testing practices and capabilities
• Experience in design/build/test of banking, insurance and loan origination/modeling software both internal and customer facing
• Experienced in design and implementation of cloud based solutions used to enhance performance and functional testing capabilities

TECHNOLOGY BACKGROUND:

Web Based Applications, WebSphere, WebLogic, WebServices, SOAP, VITRIA, Oracle E-Business, MS Project, Apple OS, PeopleSoft, Open Source Tool Adoption, Mobile Testing, Agile and SCRUM Tools, HTML5, JAVA, Crystal Reports, Business Objects, TestComplete, Selenium WebDriver, QTP, Apache, RequisitePro, JIRA, Cordiant, HP Performance Center, HP Quality Center

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager, QA Automation & Tools

Environment: & Tools: JIRA, DevTest, Selenium, Clarity, WebDriver, SQL, VISO, XMIND

Responsibilities:

• Provide operational leadership, technical expertise and of QA leaders and individual contributors across a portfolio of projects and technical platforms
• Mentor and coach organizational leaders in the art of adopting and applying product development practices driven by the core principles of Agile/SAFe at the enterprise level
• Drive transition from a traditional waterfall delivery method to a KANBAN development model across all projects and central delivery teams within my portfolio
• Responsible for driving a culture of collaboration, continuous improvement and execution on a vision of progressive quality engineering practices and ideals
• Ensure fiscal responsibility through highly interactive relationships with project and Finance partners along with diligent oversight of an annual operational budget of $7M+
• Cultivate lasting relationships with business and technology partners to understand their operational, resourcing and financial needs in order to support shared organizational goals
• Employ quantifiable yet lightweight processes for measuring project and organization level performance metrics/KPIs geared towards data driven decision making and risk assessment
• Uphold the importance of core quality values and culture through team building and encouraging strong communication amongst all team members

Confidential

Principle Consultant/Agile Coach

Environment: & Tools: J2EE, .NET, Apache, Telligent Community Server, JIRA, QTP, Selenium, WebDriver

Responsibilities:

• Responsible for driving organizational agility through application of proven Agile principles and practices for software engineering
• Provided guidance to ensure effective application of Agile principles specific to the methodology most suitable for the team/project (SAFE, SCRUM, KANBAN, XP)
• Focused on aligning agile values and software delivery goals through developing relationships, influencing leadership and driving a culture or commitment and delivery at all levels
• Demonstrate results driven delivery techniques throughout all project phases
• Ownership of Story Board maintenance as well as overall requirement analysis and design
• Primary resource for program and project level Agile coaching and mentoring

Confidential

Practice Manager/Director of Quality

Environment: & Tools: J2EE, .NET, Apache, HP ALM 11.0 (QC/PC), JIRA, QTP, Selenium, WebDriver, Clover

Responsibilities:

• Responsible for redefining software engineering quality practice and team composition across organization based on Agile/Lean principles to increase productivity and provide complete transparency into software engineering activities
• Owned ongoing delivery of test automation solutions for 4 of 8 cornerstone projects across Confidential, focus was primarily on a cross platform solution that was scalable and easily adopted by a variety of QA professional with varying technical skills sets
• Organically created a central performance and load testing practice to service the growing need for broad band performance testing solutions for approximately fifteen projects across the organization
• Defining and reporting productivity metrics focused on measuring code quality, significant reduction in project delivery cycle times, cost and post production defects
• Created and implemented enterprise level new hire program geared towards aggressive acquisition of young, talented professionals with the ability to show innovative and value added contributions early and often

Confidential

Agile Coach/ScrumMaster

Environment: & Tools: J2EE, Cordiant, HP Quality Center, QTP, LoadRunner, IRise

Responsibilities:

• Responsible for the proper and complete implementation of CITI’s agile development methodology used to guide the design, development and testing of a $175mil re-engineering project
• Tasked with managing domestic and off-shore development team schedules, prioritized deliverables and focus on the business goals, implementation and code quality
• Worked to incrementally meet project/organization goals and move steadily towards stable state through daily oversight of the design, development, testing and quality assurance aspects of the agreed upon technical solutions
• Provided guidance for external technical and development teams around how to clarify and meet success criteria of various project teams and senor leadership
• Utilized various project management tools and techniques to effectively interface with project stakeholders in order to ensure proper implementation of business needs and requirements
• Delivered regular updates and briefings to Directors, Presidential & C-Level sponsors on current state and ongoing progress of teams within my portfolio
• Accountable for identifying, analyzing and driving issues to resolution, risk assessment and documentation, root cause analysis and schedule impacts

Confidential

Global Practice Manager, Quality Assurance & Business Analysis

Environment: & Tools: J2EE, FLASH, Content Management & Delivery System, HP Quality Center, TestComplete/ TestExecute (Functional & Distributed Performance Testing)

Responsibilities:

• Responsible for process development and managing of the SQA team that delivers proprietary e-Learning suites used by 150,000+ students in over 370+ WSI learning centers world wide
• Designed, implemented and certified an international QA process that utilizes scalability laboratories, functional process automation, database integrity validation as well as web stress and load testing
• Trained staff and developed documentation on third party defect tracking tools used through out the enterprise
• Manage all timelines and resource associated with team made up of 10 quality and business analysts
• Additional management tasks include scoping, resource allocation, budgeting, procurement and acquisition, requirements analysis/fulfillment and metrics reporting

Confidential

Principle Consultant

Environment: & Tools: J2EE, FLASH, Content Management & Delivery System, HP Quality Center, TestComplete/ TestExecute (Functional & Distributed Performance Testing)

Responsibilities:

• Responsible for the development and implementation of a successful, enterprise-wide Quality Assurance program
• Managed all timelines and resources associated with assigned team of quality and business analysts
• Lead team of quality assurance analysts to successful completion of the newly implemented QA program focused on two major, concurrently developed, software releases
• Defined the overall test strategy used to validate all newly developed applications
• Analyzed and reviewed user/business requirements and Use Cases employed to produce all test plans for functional, GUI, acceptance and security testing
• Developed manual test scripts for functional testing of Business processes
• Created various generic functions to test multiple functional areas in desktop applications
• Designed data for interpreting negative/positive results
• Maintained defect tracking and reporting tool database, as well as monitored the resolution of identified defects

Confidential

Sr. Consultant- QA/Business Systems Analyst

Environment: & Tools: .NET, Oracle E-Business, TIBCO, TestDirector/Quality Center, iBug, LoadRunner, Business Objects

Responsibilities:

• Analyze user/business requirements, wrote test plans for positive and negative scenarios for functional, GUI, acceptance and security testing
• Responsible for creating various load profiles for peak load tests to examine the performance with changed load scenario
• Involved in testing the online transaction process response time for various scenarios using Load Runner
• Developed manual scripts for performance testing of Business processes
• Created various generic functions to test different components of web based and desktop applications
• Designed data for interpreting negative/positive results
• Maintained a test log reporting defects, as well as monitored the resolutions of defects using multiple issues tracking tools including iBug and Test Director

Confidential

Lead Quality/Business Analyst- Senior Consultant

Environment: & Tools: .NET, TestComplete, TestDirector/Quality Center, Crystal Reports

Responsibilities:

• Tasked with gathering user requirements and producing Use Case scenarios for on-going system design
• Responsible for the analysis and validation of functional and technical specifications.
• Provide technical recommendations that help shape and drive the technical agenda of the enterprise
• Develop Test Plans and associated documentation using Test Director and proprietary planning tools
• Perform various types of testing including Load, White Box, Black Box, End to End and Integration testing
• Generate manual, as well as automated, test scripts and test cases in support of Test Plan.
• Analyze, report and maintain defect tracking database, tools and documentation.
• Capture and report findings back to development and management teams

Confidential

Managed Services Solutions Architect- Senior Consultant

Environment: & Tools: MS Project, VISIO, Network Architecture Tools

Responsibilities:

• Focus on the management of the solution creation process in support of pre and post sales initiatives
• Provide strategic consultation to internal customers on various IT projects.
• Coordinate with various departments to engage end users and manage functional requirements used in systems development process
• Responsible for managing budgetary issues related to deploying new business systems and services

Confidential

Business Systems Analyst

Environment: & Tools: MS Project, VISIO, MS Office, RequisitePro

Responsibilities:

• Formulate and define technical and functional application scope and objectives for the development of web based business solutions
• Responsible for the design, development, documentation and testing of solutions/projects
• Provide detailed and accurate technical recommendations to management team
• Effectively provide technical guidance in the development of multiple cross-functional projects with emphasis on product delivery and accountability
• Assure quality and testing through development of detailed test plans, scripts and case scenarios
• Provide intensive on/off site systems for clients with varying levels of computer experience
• Establish and maintain good relationships with IT colleagues
• Report on the technical aspects of the project status

Confidential

Business Systems Analyst

Environment: & Tools: MS Project, VISIO, MS Office, VisualBasic

Responsibilities:

• Lead a team responsible for the development, support and deployment of used oil analysis tools and addressing all data and database management tasks
• Headed various customer-facing projects geared towards raising user satisfaction rating. In one year as team lead rating went from 67% to 91%, the highest rating in the 6-year development team history
• Developed various strategies to analyze, maintain and enhance the interfaces between the central data store, the Analysis/Interpretation Laboratory database and 3000+ end users. Accomplished by utilizing B2B/B2C products and case tools, process flow analyzers and e-business ideologies
• Coordinated and implemented new programs and testing procedures in order to further improve department efficiency and productivity