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Senior Qa Analyst Resume

Mountain View, CA

SUMMARY:

  • 5+ year track record championing QA and testing methodologies for customer - facing business applications.Analytical, goal-driven professional with solid history integrating and testing of SalesForce.com, SAP, web applications, client-server applications, and Confidential software.
  • Broad knowledge and success in highly-technical environments.
  • Proficient in evaluating user requirements and functional specifications to create test plans, test scenarios, and write and execute test scripts.
  • Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative software and tools.
  • Testing expertise includes: Functional, automated, system, performance, regression, unit, smoke, integration, end-to-end, UAT, soak, pre-production, go-live configuration, black-box, white-box, gray-box, and basic-path.
  • Experienced in automation testing using Selenium web drivers, Junit, and TestNG frameworks.
  • Test Development, Schedule & Execution / Project Management / Agile Methodologies
  • Troubleshooting & Issue Resolution / Software Development Life Cycle (SDLC)

TECHNICAL SKILLS:

Platforms: Windows XP/7, Mac OSX/iOS

Languages: Visual Basic 6.0, Java, VB Script, ActiveX Controls, SQL

Tools: Salesforce.com (SFDC): (Sales/Service/Customer Cloud, Apex Code/Data Loader/Explorer, Reports, CTI, Validation Rules, Custom Objects, Visual Force, Trigger), JSP, ASP, XML, DHTML, XHTML, VB Script, TSL, JavaScript, Jmeter, Load Runner, EPPM, P6, Microsoft Office Suite (Excel), Box, HP Quality Center, QTP, ALM, JIRA, Tableau

PROFESSIONAL EXPERIENCE:

Senior QA Analyst

Confidential

Environment: Salesforce.com, Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Agile, Scrum, JIRA, Tableau

Responsibilities:

  • Apply integration testing for multiple billing, batch processing, and inventory management modules inside a service-oriented architecture (SOA) environment.
  • Implemented Service cloud
  • Support Salesforce.com end-users with diverse needs, including setup and maintenance of user profiles.
  • Developed test plan and test scripts. Maintained test cases with user stories.

Senior QA Engineer

Confidential, Mountain View, CA

Environment: Salesforce, AEM, Confidential, Selenium Webdriver, Java, MS Word, MS Excel, Jira, ALM, TIBCO MFT, Scrum, Agile, Box

Responsibilities:

  • Integrated Service cloud with Confidential .
  • Automated test scripts with Selenium webdriver (Java).
  • Managed testing progress with HP APLM and Jira.
  • Collaborated with off-shore team.

QA Analyst

Confidential, Fort Lauderdale, FL

Environment: Windows, Mac, Salesforce.com, Force.com, Service Cloud, Agile, Scrum, SQL, Selenium Web Driver, Visualforce, Web services, Java

Responsibilities:

  • Automated case creation process in Service Cloud using Selenium Web Driver (Java).
  • Validated Knowledge Management configuration within Service Cloud Console.
  • Tested Customer Portal and Partner Portal integration.

QA Analyst

Confidential, Charlotte, NC

Environment: SFDC, HP Quality Center 11.0, QTP, JMeter

Responsibilities:

  • Supported monthly releases and post-production needs.

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