PROFESSIONAL SUMMARY

• Experienced and extremely talented QA Engineer with over 12 years experience in the IT industry including 10 years of QA testing experience, 6 of which is Salesforce QA.
• Extensive experience testing custom build Salesforce applications and integration with other apps.
• Strong experience leading testing efforts, setting up test environments, manual and automated testing, UAT, and post - production support.
• Proficient in reviewing test documentation, writing test cases, test scripts, test strategies, test plans, defect management and requirement analysis .
• Solid experience creating & reviewing acceptance criteria and involved with onsite-offshore team coordination. D etail oriented, quick learner with strong problem solving, presentation and communication skills.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.

SKILLS

CRM: Salesforce Lightning & Classic, MS Dynamics, Epiphany

Testing Tools: Selenium WebDriver, TestNG, Eclipse, QTP, Postman, Soap UI 5.0, JMeter

Web Technologies: XML, JSON, JavaScript, HTMLIssue Tracking: JIRA, Rally, HP Quality Center, Redmine, TFS 2012

OS/Browsers: Windows 10 Enterprise, macOS, iOS, Android, IE, Safari, Chrome, Firefox

Languages: SQL, Java, SOQL, SOSL

Misc Software: MSOffice, Visio, SharePoint, Tortoise SVN, Notepad ++, Swagger, Slack, Jabber

DevOps: Jenkins, GitHub, AWS, Maven

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

QA Analyst

Responsibilities:

• Testing of various real time and other Webservice requests (SOAP & REST requests).
• Testing various components including Email & SMS Alerts, Encryption decoding, requests sent via batch files.
• Wrote & Executed various SQL queries to verify delivery of emails, SMS alerts and push notifications to database.
• Develop & execute complex test scenarios based on user stories.
• Execution of regression test suites in Selenium WebDriver, TestNG, Java.

Environment: Jira, Redmine, XML, Soap UI 5.0, Oracle SQL Developer 4, Cisco Jabber, SAP, Windows 10 Enterprise, Selenium WebDriver, Eclipse, Java, TestNG.

Confidential, Atlanta, GA

Snr. QA Consultant

Responsibilities:

• Tested custom sites built on WordPress, Drupal & Salesforce Classic.
• Led testing effort for all client projects. Develop test strategies, test plans and test cases for web applications.
• Manual & Automated testing (existing page module framework) of client sites on Desktop (Window’s & macOS) and Mobile devices (Android and iOS).
• Wrote test cases from requirements. Creating a regression suite of end-to-end test cases.
• Oversaw User Acceptance Testing (UAT) and provide post production Application Support.

Environment: Salesforce Classic, Apex, WordPress, Drupal, Browser Stack, Google Drive, Selenium WebDriver, Eclipse, TestNG.

Confidential, New York, NY

Snr. QA Analyst

Responsibilities:

• Implemented QA Best Practices for Agency-side of business. Advocated for a more Agile based testing environment with the introduction of issue tracking tools like JIRA and various testing tools which increased productivity and collaboration efforts between teams.
• Tested custom sites developed on platforms such as WordPress & Drupal and integrated with business aps like Salesforce Lightning & Classic.
• WordPress, Epiphany & Salesforce Administration.
• Led testing effort to cover manual Functional, Regression, integration & automated testing.
• Managed all phases of testing including requirement analysis, test planning, test execution & defect management. Attend daily scrum meetings with the business, creative team, project manager, developers, UX designers, copy editors. Post production Application Support.

Environment: Salesforce.com, Jira, GitHub, Jenkins, SQL Server, Agile, Waterfall, CSS, JavaScript, HTML, Postman, Swagger Sequel Pro, Selenium WebDriver, iOS, Windows 10, Craft, Drupal 7 & 8, WordPress, Expression Engine, Slack, Hipchat, Zoom, GitHub.

Confidential, New York, NY

Lead QA Consultant

Responsibilities:

• Attended daily scrum meetings with the business, creative team, project manager, developers, UX designers, Copy editors.
• Wrote and executed test scripts in Testrail & Spira. Logged & tracked defects in JIRA.
• Managed offshore team of 5 testers in Costa Rica.

Environment: Agile, CSS, JavaScript, HTML, CQ 5, Mac, PC & Mobile, JIRA (GreenHooper), Basecamp, Spira Test Management, MS Office.

Confidential, New York, NY

Lead QA Tester

Responsibilities:

• Tested Web based Drupal application on Windows, Mac and mobile devices (iPad 2 & 3).
• Coordinated and managed testing effort working with onshore-offshore based testers.
• Initiated cross-team communication via web-based document management system (Basecamp).

Environment: Agile, Drupal 7, Assembla, Rally IRC, Jenkins, PHP, CSS, HTML 5, SOLR, Windows 7, WebEx Connect, Snagit 10, Mac OS X, Quality Center 10, iOS 6, MS Office, CMS, Google Drive.

Confidential, New York, NY

Functional Lead Salesforce QA

Responsibilities:

• Led the QA effort for the implementation of a Cloud-based Salesforce CRM application for the nationwide Staff of Confidential .
• Tested customized workflows & triggers and performed basic admin updates including assigning roles and profiles.

Environment: Salesforce.com, SOQL, SOSL, Agile, Waterfall, Windows, .NET, Java PL/SQL, Buildforce, JIRA, Oracle, Cruise Control, CRM, MSOffice, Firefox, IE, Safari, Chrome, Mac OS, Safari.

Confidential, Atlanta, GA

Snr. Quality Assurance Analyst

Responsibilities:

• Led the QA effort on various projects including testing the migration from an Epiphany based CRM application to
• MS Dynamics CRM application for tracking Issues to resolution for the Customer Operations department.
• Validated Oracle and SQL Server backend by writing and executing SQL queries and requests/responses of Webservers.
• Wrote and implemented QA methodology documentation for the Sales and Service Technology Department.
• Mentored junior testers and helped enforce QA standards and procedures across the team.
• Supported the migration from Confidential laptop for the field-based sales team.

Environment: Windows XP/ME/2000, Apple OS, .NET, JAVA, PL/SQL, HP Quality Center, QTP, Oracle, MSOffice, MS Dynamics, Epiphany CRM, CMS, SOAP UI, Tortoise SVN, SharePoint, Visio, Management Studio, HTML, Citrix, Word Press, IE, Ajax, JavaScript, Firefox, Chrome.