WORK EXPERIENCE:

Lodging Manager

Confidential, Williamsburg, VA

Responsibilities:

• Responsible for actively managing RV parks, cottages, cabins, and campgrounds to include overseeing reservation systems
• Make and implement suggestions to improve facility operations Oversee day to day maintenance of all facilities
• Oversee day to day operations of Housekeeping staff, recreation staff, and Front Desk staff
• Comprehensive knowledge of wide range of recreation standards to include Outdoor Recreation, Department of Defense, and MWR policies Apply recreation management principles to complex work assignments involving Confidential lodging, finance, manpower, facility inspections Recommend program improvements
• Proficient with Property Management system (epitome) to include Fusebox and Core. Proficient in System Accounting Program (SAP)
• Proficient in time card management system (Kronos)
• Prepare and plan Confidential budget
• Ensures proper budgetary and accounting policies to provide effective cost control measures so a minimum self - sufficiency of 100% is maintained
• Negotiate and review purchase agreements and contracts
• Reviews all financial documents for accuracy
• Establish overall program objectives and ensure program standards are met
• Acts as primary liaison for recapitalization projects
• Reviews all invoices and billings to ensure work is performed before payments are made Ensures internal controls standards are met
• Responsible for managing destructive weather, security and other emergency preparations and clean up
• Oversee Confidential Recreation program to include programs and events for military families

Confidential

Responsibilities:

• Coordinates athletic/recreation events to include keeping score of games, interpreting departmental policies, patrolling facility, counting and supervising participants and spectators, and distributing and collecting equipment.
• Coordinate volunteers at events. Solicits assistance from volunteers to operate score clock, umpire or officiate games, etc.
• Communicates and publicizes to participants effective community use of parks and school facilities. Distributes information to participants, coaches, and parents/guardians of participants.
• Greets participants; responds to routine inquiries about departmental activities and services, and makes referrals, as needed.
• Interacts effectively with fellow employees, program participants, supervisor, school staff, professionals, and the general public.
• Conducts pre-game facility safety checks and prepares for activities, games, or practices.
• Conducts post-game maintenance on facilities including completing Outdoor Facilities Inspection List, when necessary.
• Reports incidents and problems to supervisor.
• Performs first aid when necessary.
• May be required to drive Department vehicle or mini bus.
• Moves equipment as necessary.

Confidential, Yorktown VA

Recreation Assistant

Responsibilities:

• Plans, schedules, organize, and implements outdoor activities for a moderately large size outdoor recreation program.
• Such activities include cross-country skiing, biking, hiking, mountain climbing, canoeing, kayaking (flat water, sea, white water), sailing, power boating, fishing charters, including overnight backpacking and camping trips.
• Demonstrates techniques, instructs participants, conducts events or arranges to contract for instructors.
• Prepares budgetary information for recreation programs to include transportation, supplies, equipment, and instructors' fees.
• Coordinates with installation, county, and state officials on programs and information related to outdoor recreation.
• Works with units, private associations, and chaplains to develop outdoor recreation programs and trips to meet special needs. Works with Coastguardsmen and family members to establish special interest clubs; acts as liaison to the same.
• Assembles, consolidates, and maintains directories of local area outdoor recreation programs such as fishing, boating, and community skiing. Prepares information papers, pamphlets and written articles for installation wide circulation publicizing events.
• Drives a 13-passenger van on public roads to transport people and equipment on outdoor recreation trips.
• Performs customer service operations at the Auto Hobby Shop/Outdoor Recreation Shop.
• Checks equipment in and out for daily customer rentals. Operates a cash register and manages daily funds.
• Performs inventories of all auto hobby and outdoor recreation equipment.
• Recommends items for additions or deletions from inventory based on customer needs.
• Repairs and maintains auto hobby shop and outdoor recreation equipment. Examples include repairs to patch holes in small boats, minor repairs/adjustments to automotive equipment, and recreational equipment such as camping trailers and two-wheel bicycles. Performs facility maintenance.
• Knowledge of principles and techniques related to customer service and money handling.
• Experience in operating a cash register.
• Knowledge of tools and equipment related to automotive maintenance.
• Sets deadlines and priorities and prescribes any limitations in recreation activities.
• Work independently planning and carrying out the day-to-day activities of the outdoor recreation programs. Employee is free to adjust program schedules to include additional activities. Work is reviewed to ensure compliance with established policies, procedures, goals, and objectives.
• Basic program plans for auto hobby shop/outdoor recreation programs. Incumbent uses judgment in adapting guidelines to specific situations and modifies local procedures and plans to provide satisfactory solutions.
• Establishes contacts with program participants for the purpose of assessing their hobby shop/recreation interests and needs, demonstrating techniques and instructing participants, planning for and providing hobby shop/outdoor recreation services responsive to such interests and needs, and examining the results.
• Installation personnel contacts are to coordinate services and land use. Contacts with private auto hobby shop/outdoor recreation groups and government personnel are to give and exchange
• In addition to the regular contacts with the auto hobby shop/outdoor recreation program participants and coworkers, personal contacts are with military customers, installation environmental and safety personnel, county and state officials; local organizations, clubs and parks and contract vendors.
• The work involves the application of specific rules, regulations and procedures to the execution of a segment of a medium to large auto hobby shop/ outdoor recreation program. Work results contribute to the overall effectiveness of the auto hobby shop/outdoor recreation program.

Confidential, Ft. Eustis, VA

Recreation Supervisor Outdoor Recreation

Responsibilities:

• Ensures the overall successful management, administration and operation of activities, services and facilities of assigned programs.
• Develops and executes policies pertaining to the management of activities, operations and services for MWR and Outdoor Recreation.
• Serves as the principal advisor and authority on matters impacting the MWR and Outdoor Recreation.
• Provides advice, guidance and recommendations to the Commanding Officer.
• Responds personally to complex and delicate problems having implications on overall policies and procedures.
• Formulates and monitors application of policies for administration and management of MWR and Outdoor Recreation.
• Continuously reviews and analyzes programs, conducts activity visits to ensure activities maintain equitable and consistently high standards of performance and customer service in the management and operation of their programs.
• Aggressively works towards the achievement of meeting program standards and achieving accreditation status.
• Identifies, on a continual basis, areas for potential improvements or more efficient services and establishes objectives toward that end.
• Prepares long range plans to ensure supplies, equipment, funds and facilities are available to efficiently operate programs.
• Plans and executes the overall management and direction of the financial, operational and personnel assets of Non-appropriated Fund ( Confidential ) organizations.
• Functions as primary responsible for optimizing the provision of programs and services through use of standard business practices, cost reduction, efficiency improvement, production projections, staffing levels and operating budget for MWR and Outdoor Recreation.
• Develops and implements new and advanced business operation techniques and methods to optimize the achievement of goals while simultaneously balancing the application of resources.
• Manages the financial wellbeing of Outdoor Recreation with oversight of the fiscal and budgetary responsibilities.
• Provides technical guidance and administrative oversight over professional, technical, skilled and unskilled employees utilizing direct and/or indirect supervision of subordinate supervisors and employees.
• Ensures adequate staffing, effective training and appropriate supervision is maintained throughout and in compliance with established personnel administration in order to meet mission requirements.
• Assigns work, defines priorities, selects and recommends applicants for hire, evaluates performance, recommends pay adjustments/awards, provides or recommends training, approves and/or disapproves leave requests, initiates corrective actions, and recommends formal corrective/disciplinary actions as warranted.
• Analyzes manpower problems including making recommendations for reduction or increasing staff levels based on studies.
• Fully supports equal employment opportunity initiatives and ensures employees are respected, valued and free from harassment.
• Creates, shapes, and maintains a positive work environment through policy, communication, training, education, enforcement and assessment.
• Promotes a positive command climate through personal example by providing an environment in which all personnel can perform to their maximum ability, unimpeded.
• Responsible for reviewing resumes, interviewing, and hiring best qualified applicants
• Responsible for managing Outdoor Recreation, specializing in rental equipment to include Recreation vehicles, boats, pop up campers & travel trailers valued at $500,000
• Coordinated and implemented recreational programs
• Reviewed historical data and create programs based on data collected
• Conducted after action reports and maintain information for future programs
• Developed and maintained Recreational and rental budget of approximately $150,000
• Functions as primary responsible for optimizing the provision of programs and services through use of standard business practices, cost reduction, efficiency improvement, production projections, staffing levels and operating budget for MWR and Outdoor Recreation Programs
• Developed training programs for employees
• Conducted annual performance appraisals for employees
• Developed written proposals for equipment maintenance service agreements
• Oversees maintenance shop supervisor and mechanic in order to ensure rental schedule will be maintained
• Ordered & delivered parts from vendor to maintenance department
• Signed for ordered parts to ensure part numbers and product information correlates to the parts ordered
• Oversees maintenance shop to ensure proper cleanliness of grounds and shop to include go kart track, horse stables and equipment check out center
• Responsible for maintaining records to ensure vehicles are properly maintained and serviced
• Responsible for maintaining and tracking sensitive items
• Received part orders from vendors
• Authorized buyer for both stock and special order parts
• Maintained inventory records in computer database
• Responsible for putting inventory in its designated locations or deliver to maintenance shop upon receipt
• Responsible for marketing Outdoor Recreation and high adventure programs to ensure public awareness and maximum participation from military community
• Responsible for employee performance appraisals
• Created and/or implement adult and youth recreational programs
• Supported various recreational activities such as hunting and fishing
• Created and maintain rental schedule containing recreational vehicles
• Train customers and employees on various recreational equipment and recreational programs
• Responsible for sensitive items in inventory
• Responsible for budget of the maintenance shop and recreational programs
• Provided assistance in planning and carrying out daily program with the goal of meeting the physical and developmental needs of individual customers and employees
• Acted as an independent contractor for efficient installation of solar lights
• Focus on marketing and customer satisfaction
• Trouble shooting and problem solving for expedient install

Confidential, Newport News, VA

Cell Operator

Responsibilities:

• Operated equipment on high speed production line
• Conducted process quality control checks
• Cleaned production area and other facility areas to ensure contamination control environment
• Made adjustments and repairs to injection molding systems, and other advanced automated machinery
• Used advanced audit methods to ensure quality control
• Supported production with technical issues related to design, controls quality and tooling
• Led the hourly team in production room to meet established productivity and quality goals
• Took lead in product changeovers
• Learned proper use, setup monitoring and safety of production laser equipment
• Worked in conjunction with engineering and manufacturing to solve day-to-day problems and drive continuous improvement
• Responded to technical issues with respect to automated assembly equipment
• Familiar with technologies to include PLC’s sensors, mechanical tooling, pneumatic systems, fuel systems and vision systems
• Obtained the ability to flexibility to respond to the demands of changing production schedules and priorities to meet customer requirements
• Prepared schedules, production and quality reports and procedures
• Familiar with ISO 9000

Quality Control Inspector

Confidential

Responsibilities:

• Ensured evaluation methods provided systematic and equitable review appropriate to the service; includes methods for determining acceptability/non-acceptability of performance
• Investigated customer complaints and deficiency reports, initiates action to determine cause and recommends resolution
• Analyze quality data to detect unsatisfactory trends/conditions and/or weakness in the contractor’s/MEO quality control system and monitors Quality Control procedures JAW contractor/MEO Quality Control Plan
• Reviewed and evaluated technical data to identify characteristics that may affect the quality of the finished product or service
• Review and evaluated products, services and procedures contained in the contract through periodic audit and surveillance inspections
• Formulated recommendations for corrective action by the contractor when deficiencies and unsatisfactory conditions are encountered and initiates follow-up checks to prevent recurrence. Prepares Quality Surveillance Reports
• Advised supervisor on contractor’s/MEO’s performance by evaluating inspection results and customer complaints
• Assured that work and quality of work are preformed according to the contract and plan. Forward reports of violations to the supervisor recommending corrective action
• Took necessary action to ensure contractor corrects discrepancies noted during inspections by notifying contractor and customer of solutions to any difficulty encountered
• Updates Quality Assurance Surveillance Plan
• Prepared new checklists and appropriate sampling plans based on additions, deletions and/or changes to the contract
• Prepared and executes monthly Quality Surveillance Schedule
• Recognized and determined valid workload changes and expanded requirements brought about by change in procedures or operations