CAREER SUMMARY:

• An Innovative, results - driven Manager with more than 18 years’ experience in Information Technology.
• Experienced to lead and motivate teams and individual performers.
• Proficient in delivering excellent customer service with strict adherence to ethical business practices.
• Proactive, Articulate, Agile, Strategic, Pragmatic, Collaborative, Goal Oriented, Sound judgment, Initiative, Flexible, Quality and Detail-oriented and combines strong business acumen with ability to conceive cost-effective solutions.
• Effectively and comfortably communicate with the stakeholders, business and technical community across the organization.
• Experienced in business analysis, coordinating, negotiating and motivating team and offshore resources in support of timeline, project deliverables and management objectives.

CORE COMPETENCIES:

• Strategic Planning Quality Assurance & Control Project Leadership
• Management Collaboration Budgeting & Cost Control Relationship Building
• Coaching & Mentoring Business Process Re-Engineering Process Improvement
• Leadership Software Project Management Agile Methodologies

TECHNICAL & BUSINESS SKILLS:

Applications: Release Management, Change Management, Configuration Management, Tool Administration, Project Management, Software Development, HP ALM, Version Control, Microsoft Project, JD Edwards, JDA, Hyperion, SQL, Office 2013, ERWIN, AutoCAD, Unidata, PICK, Peachtree Accounting, Enterprise Architect and Lotus Notes

Tools: Subversion, CVS, HP ALM, Jira, IBM DOORs, Certify, Clarity, RPM, Rational SQA Test Studio, Perforce, PVCS Version Manager and Tracker, Source Safe, TFS, Quality Center, Version One, Remedy, Track Record

Platform & Programming Experience: Windows 7, Windows XP, Windows 2003, UNIX, VAX/VMS, Apple, Focus, FORTRAN, COBOL & Visual Basic.

PROFESSIONAL HIGHLIGHTS:

Confidential

Enterprise Testing Manager

Responsibilities:

• Collaborate with development, QA, Release Planning and Support Operations for successful deployment of Software Solutions.
• Lead cross-functional project teams and Partner with Architects and other Technical Leads to drive standards and best-practices in Deploying Software Solutions globally.
• Collaborate with Project Managers and Technical Leads on deployment and release plans.
• Drive and implement automation wherever feasible and foster development of the test automation framework.
• Lead the adoption of automation and scripted application deployments from development to production.
• Collaborate and build strong working relationships with IT departments to achieve desired business goals.
• Responsible for Organizations HP ALM System Administration

Confidential

Enterprise QA Lead

Responsibilities:

• Define and develop a Standard Test Planning & Execution Methodology for Headquarter & Supply Chain Application.
• Responsible for Release Management, Change Management & Configuration Management for all HQSC Applications
• Developed a predictable and consistent testing strategy for testing and rollout of quality software.
• Analyzing & Understanding Business requirements and developing Master Test Plan
• Develop Guidelines and Templates for Test Scenarios, Test Cases/Scripts and Test Threads
• Document and Prepare Test Summary for all Projects with involving Headquarter & Supply Chain Application.
• Develop Test Management & Planning Strategy for all International Business Critical Application

Confidential

Project Manager

Responsibilities:

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Manages day-to-day operational aspects of a project and scope.
• Reviews deliverables prepared by team before passing to client.
• Effectively applies Foremost Project Management Methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes our exposure and risk on project.
• Ensures project documents are complete, current, and stored appropriately.

Confidential

Project Management Consultant

Responsibilities:

• Act as a liaison between business community and development team, fostering a partnership relationship with the business community and effectively managing customer expectations.
• Assist in the project management of small and/or short timeframe projects and the administration of the tools used to track and report business analysis and programming work effort
• Support IT Leadership and Infrastructure initiatives - New Data center planning and construction, offshore support/outsourcing model, new company split and transitional planning.
• Facilitate, coordinate, follow up with vendors to draw meetings, project plan updates and report progress to project Executives.
• Support management teams develop options, determine actions to help increase opportunities, control and mitigate risks and issues.
• Augment infrastructure, support and know-how capabilities to new company in identifying, planning and splitting systems (s/w and h/w) during the transition.
• Communicate, coordinate and escalate with the customers and project team on issues, update project progress and implementation and rollout plan.
• Involved in Iteration planning and tracking using VersionOne tool specifically designed for agile development.
• Facilitate user acceptance testing of application development enhancements and bug fixes

Confidential

Product Release /QA Manager

Responsibilities:

• Enhance the current business process to accommodate the development of customer sponsored projects. The newly defined process facilitated in fast tracking the delivery of new features to the Sales Force for increased Sales and generated Product Awareness within the existing customer base.
• Re-Invent and Document the business process to be followed and executed for development and maintenance of the current and future products.
• Define and develop a successful product packaging and distribution strategy for .NET Projects. The new strategy gives customers the option to download and apply quarterly scheduled Service Packs with critical updates and fixes separate from New Functionality Release.
• Leadership & Supervision of Desktop and Application Support Team for all Level 1 & Level 2 Support across North America.
• Developed and executed the roadmap for setup and operation of the Off-Shore .NET Development and Testing Teams by partnering with multiple outsourcing vendors.
• Enhance the customer experience by leading the transformation of current product documentation from printed guides to on-line help System. This not only made documentation robust and comprehensive but also made it context sensitive search capable.

Confidential

Director of Product Development - Automotive

Responsibilities:

• Oversee software development / QA product release planning for multiple products, which includes: resource planning, project planning, requirements analysis, specifications development, documentation, localization and release time management
• Provide strategic direction of product development for the company’s software products
• Responsible for producing and delivering high quality .NET & Java software application in a predictable and repeatable fashion that provides the functionality requested and desired by Product Management, Sales and the Customers.
• Refined the software development process by defining and supporting a process that is well defined, efficient, and responsive.
• Provide leadership and management oversight for Business Analysts to develop and document product definition and functional requirements for the Product Engineering Team
• Selection and Implementation of Automated Testing Tool to develop regression testbed for the SupplyWEB Product
• Works closely with Product Management in developing scope, time and cost estimates for development projects and product releases.
• Responsible for ensuring software projects are completed on time and according to company quality standards
• Responsible for resource staff allocations and projections as well as building resource backups.
• Responsible for coordination and execution of all the release activities.
• Responsible for maintenance and enhancement of existing architectural components.
• Responsible for managing the Configuration Management System for all products.

Manager - Software Quality & Documentation

Confidential

Responsibilities:

• Mentor and re-structure the Quality Assurance group by defining and implementing the QA methodology and processes.
• Develop the Testing strategy for testing the applications creating test plans which include test cases and scenarios to imitate how end users will be using the application with real time data
• Develop and re-invent the documentation process and standards for the organization.
• Lead and Transition Product Documentation from Printed to Web based Documentation.
• Develop and Implement detail plans in defining the role of QA in the development organization and Implementing of Automated Testing Tools to create test scripts from test cases to assist QA and Development in accomplishing the assigned tasks

Confidential

Project Manager

Responsibilities:

• Supervise the team of Quality Analyst by communicating project requirements and ensuring that software meets the Quality standards set for the project.
• Ensure work completion on time by effectively communicating the project requirements to the Quality Analyst.
• Prepare weekly reports showing work completion percentages of each Quality Analyst and Number of problems reported by the Quality Analyst for appropriate monthly bonus distribution
• Liaison between developers and QA Analysts
• Deliver quality product and deal with customer requests and complaints.
• Communicate customer and QA Analysts product enhancement requests to development.

Software Quality Analyst

Confidential

Responsibilities:

• Installation of Oracle/SQL/Access in Client Server Environment. Execution and implementation of test plans to test the new and existing features of MP2 (Computerized Maintenance and Management Systems Software) in SQL, Access and Oracle.
• Writing new test scripts to test Computerized Maintenance and Management Systems software for enhanced functionality, new user interface, and performance testing.
• Data conversion from various versions of Computerized Maintenance and Management Systems software to latest version.

Confidential

Faculty Support Coordinator

Responsibilities:

• Coordinate all Faculty requests (email, phone and in person) to resolve problems associated with the support of desktop hardware and software including all University Standard Applications, desktop application installation and desktop connectivity Issues
• Manage Faculty and Teaching Support Staff setup for LAN, AS/400 and Exchange mailboxes
• Ordering & Maintenance of all Desktop Systems for Campus-wide Student Labs
• Document, track and monitor problem resolution ensuring timely resolution and clear communication with departmental Support Coordinators

Confidential

Patient Billing Coordinator

Responsibilities:

• Responsible for Overseeing Customer Billing Generation process and act as a liaison between hospital management and patient accounts and assisting and educating customers about payment plans and other resources available