SUMMARY:

• Over 9 years of diversified IT experience including system analysis, testing (manual and Automated) and Quality Assurance of Client/ Server and Web based applications in a variety of industries such as Digital Communications, Financials, Health Care Retail Chain Management.
• Experience testing Joint Venture Releases (JVR), working with various digital device vendors.
• Experienced with installation and configuration of individual and stability racks, executing integrated testing.
• Analyzed bugs, logging these into defect tracking tools.
• Regression tests for code releases and upgrades to firmwares and navigator applications.
• Performed manual regression testing to test stability of the system.
• Experience with and troubleshooted issues wth Confidential DAC & Confidential DNCS headend controllers.
• Experience wth adminsterng Confidential & Confidential using Universal plug and play for meda management.
• Experienced with Seachange and Tandberg VOD systems.
• Experience with testing webservices in an agile environment.
• Served as liaison for users, product managers, vendors and systems to meet various technological needs. Installed and Managed Test Labs. Worked on Windows 2000, Oracle, LDAP and IBM AIX. Interacted with End users gathering requirements to develop URS and QA Testing Strategy. Documented and translated functional specifications into test objectives. Excellent communication and interpersonal skills.
• Strong Experience in Information Technology with emphasis on Quality Assurance, Strong Database and Testing concepts, GUI Automation Testing, System Testing, Functional Testing, Integration Testing, Database Testing and Regression Testing of Web based and Client/Server applications. Excellent professional ability to work independently and as a team member to perform Functional, Stress Testing using automation tools such as Mercury Interactive /QA Partner/QTP 8.0,8.02 and 9.2 /Test Director 8.0, Quality Center 9.2,10.0 and ALM
• Excellent analytical, problem - solving and documentation skills with extensive knowledge of QA methodology proficient in manual and automated testing of client/server systems and Web based applications.
• Experienced in Mercury Interactive Quick Test Pro 8.2 & Quality Center 9.2 (Automated software-testing and Test Management tools).
• Experienced in testing applications Manually as well as using the automated Mercury Interactive testing tools like Quick Test Pro 8.2, 9.2. SOAP, Mercury Service Test
• Expertise includes designing and writing Test Plans, Test Cases and generating Test Reports and Test Case Documents for UAT.
• Experienced in Functional, Regression, Integration, System, and UAT testing
• Experienced in Black Box testing, White Box testing
• Extensively executed SQL queries on Oracle and SQL server and DB2 tables in order to view successful transactions of data and to validate data at the back end.
• Tested Digital devices for Voice, High speed Internet, Cable and Set Top Boxes (Motorola, SA, Thompson etc.,)
• Tested Web as well as Client / Server applications.

TECHNICAL ENVIRONMENT:

Automation Tools: Quick Test Pro 6.0.-8.02,9.2

Databases: Oracle 8i/9i, MS SQL Server 2000/7/6.5, Sybase, MS-Access

Languages: SQL, PL/Sql, Visual Basic, ASP, VBScript

Servers: IIS, WebLogic, Web Sphere

Tools: ClearCase, ClearQuest, SOAP, Mercury Service Test, IBM Rational DOORS

Bug Tracking: Test Director, Bugzilla, Test Director, Quality Center10.0

Operating Systems: Windows 95/2000/NT/XP,Windows 7, MS-DOS 6.22, HP-UNIX

Headend Controllers: Confidential DAC 6000 & Confidential DNCS

VOD Systems: Seachange, Tandberg & VOD Autodiscovery

EAS Generators: Monroe & Trilithic

Billing Systems: AMDOCS, DDP Comtrack, CSG, RUMBA

Navigator Apps: SARA, Barcelona, Bali, Apache A28-4

MCards: Motorola, Cisco

STB’s, Confidential ’s: Motorola / Arris, PACE, Samsung X1 Devices, MOTOROLA --- Legacy DCX 3200, DCX3400, DCH 3416, DCH6200, DCH6416 etc., and T2W RNG STB’s CISCO,Legacy SA RNG100, 150,200 & T2W RNG, SAMSUNG, RNG 150, RNG 150N (Network STB), PACE, T2W / RNG150, Vecima MDTA’s, Tivo - Cardio, Panasonic TV (Subscriber Device having MCard)

PROFESSIONAL EXPERIENCE:

Confidential, Downingtown, PA

Test Engineer

Responsibilities:

• Maintenance of issue creation, reporting, tracking and testing results in issue tracking system(ALM)
• Interacted Constantly with vendors (Motorola, Cisco,PACE,SAMSUNG and Humax) for JVR (Joint Venture Releases), status and defect resolutions.
• Daily reporting of the progress/status of the test execution
• Develop and maintain test cases to ensure products specifications
• Execute test cases manually or through the use of automated tools, documenting results.
• Identified test scenarios for Automation.
• Assist with the maintenance of the automated test script repository as required
• Train colleagues in use of Products as required
• Setup and maintain test environments for internal testing
• Provide suggestions for improvement to all phases of the testing process.
• Constructed Test Beds.
• Performed installation, upgrades, unit, functional, system integration, and regression testing.
• Developed / Maintained tests for AMDOCS / CSG billing systems.
• Interact with AMDOCS / CSG developers providing analys / input for compliancy with Confidential specs.
• Tested video quality of STB's against Confidential DAC and Cisco/Scientific Atlantic DNCS Video Controller environments.
• Created and tested various parameters and data points using QAM, MQAM and GQAM stream sources, including normal, impaired and Sencore pattern type streams.
• Measured and insured proper STB performance and tolerances to various RF levels and frequencies seen by the STB’s.
• Test data points included, HD, SD, Audio, MPEG2, MPEG4 and H264.

Confidential, West Chester, PA

Test Engineer

Responsibilities:

• Tested both the UI developed in HTML & Java as well as the back end .Net & XML using SOAP and Mercury’s Service Test.
• Confidential Communications is a Digital Communication Organization. Having Digital Voice, High speed Internet and Cable.
• The Grand Slam application would integrate all the legacy systems under one application for the CAE (Customer Assistance Executive) to access a customer’s account and check the state of transmission health of the devices Cable Modem, mta and Emta (Motorola, Scientific Atlanta, RF and Thomson (Via Satellite)) for the account and rectify the problems encountered by the customers basing on the recommended corrective actions (Ping and Trace Route)
• Provided by the data generated from Grand Slam Application.
• In case the problems were not resolved by the RCA(Recommended Corrective Actions Software) the system was used to schedule a truck roll to the customers residence.
• The application is CPNI compliant for the privacy and authentication of the customer. Tested both the UI developed in HTML & Java as well as the back end .Net & XML using SOAP and Mercury’s Service Test.
• Project was developed using the Agile / Scrum Methodologies in a System Orient Architecture (SOA) having extensive and rapid interaction (Daily meetings, IM, Mail and Call) with the Project Managers, Stake holders, Development team, User community and Testing team as well
• Created Requirements in the Quality Center and linked them to Test Cases.
• Used Quality Center to track bugs, link them to test cases, log and prioritize according to impact on application.
• Used SOAP UI 1.71 and Mercury Service Test Tools to test the web services from the back end.
• Accessed the Oracle Database (Version 10g) with SQL Queries to extract test data.
• Conducted discussions and Presentations in UAT to elicit business logic from user perspective.
• Tested the Grand Slam User Interface for functionalities.
• Logged and Tracked Defects in the Quality Center.
• Enhanced Business logic in meetings for design review.
• Performed Regression as well as Progression tests.
• Updated the QA manger with timely updates on status of the projects.
• Used STUB files to simulate the video and high speed internet testing.
• Tested both back end and GUI
• QTP was used for Automating Regression on modules deemed stable and robust.
• This service contract will enable a CAE to view the parameters for the “Video on Demand” Health Check (QOS Quality of Service) functionality through Grand Slam. This service will be accessed from the Grand Slam application via an HTTPS SOAP request to the Confidential Enterprise Services Platform (ESP). Upon receipt of the request from the Grandlslam CAE, the end-to-end invocation and response to this service should occur in less than 4 seconds.
• In the process of identifying and resolving a customer problem, the CAE uses the channel Lineup to capture what specific channels were out for the customer. Presumably if the same channel or range of channels was out for multiple users they could create an outage ticket. For example, if the customer states “I don’t have Discovery Channel”, the CAE would use the channel Lineup to determine that Discovery Channel is 53.
• This service will be accessed from the Grand Slam application via an HTTPS SOAP request to the Confidential Enterprise Services Platform (ESP). The check Health () or the performHSIHealthCheck () contract is triggered.Once the Health Check Result comes back from SCOUT, it will be examined by the boot file to crosscheck for a CM embedded within the STB.
• If identified, the Health Check of the CM is done with respect to the thresholds in the document.
• Perform a match up of the Class of service from the returns of the DOCSIS and DEMI service.
• If there is mismatch, send the service levels from both DOCSIS and DEMI in the Health Check Result with a message “Mismatch of Class of Service” with appropriate condition ID.
• If no mismatch, check for the IP address of the CM from the DOCSIS response.
• If blank, send Health Check Result “IP address blank” with appropriate condition ID.
• If 0.0.0.0, send Health Check Result “IP address is 0.0.0.0” with appropriate condition ID.
• If present, trigger the SCOUT service for the SNMP walk response.
• Trigger the SCOUT service for the DSG MIB’s (total filtered packets)
• Send the SNMP walk result and DSG MIB’s to the UI.
• This service will be accessed from the Grand Slam client application via an HTTPS SOAP request to the Confidential Enterprise Services Platform (ESP).
• This service can also be accessed via IVR client application or any other client application, for example .NET client or simple Java client by using some kind of intermediary SOAP server (Axis or Xfire, etc). W-Security and HTTPS can be handled and configured locally at client level.

Confidential, New York, New York

QA Analyst

Responsibilities:

• Developed test plans and test cases for functional testing of Sectors (Global Issuers, Public Finance and Structured Finance) using Test Director. Created Requirements and linked them against test cases. Created Database enhancements and definition for assigned Projects.
• Manually executed test cases against SOAP Test Tools for Web Services software. Used SQL queries to validate test case results for back-end test cases. Closely monitoring performance on databases with developers and DBA’s for bottleneck usage and testing.Verified transaction details from S&P Financial software against transactions posted to LINX and CORE (Ratings and Research Management Tool).Executed secure demons for Ratings and Research Transactions Binary files in Sector Mapped database (Oracle) against transaction records from Rating Express Web services software. Project Developed and tested with Agile Methodology.
• Supported the new enhancements by troubleshooting and resolving issues, fixing data/setup problems, and answering any questions or concerns the Oracle database, CORE and LINX Development Team and users
• Manually Checked XML Scripts for WSDL (Web Services Description Language) day/night batch jobs.
• Performed regression testing on front-end and back-end test cases.
• Provided QA Manager with period status reports on Defects, Requirements Test Coverage and Testing Status.
• Trained business users for User Acceptance Testing .
• Also created Test Plan and Test Cases for Various Projects that would integrate the Forms data with S&P Internal and Web Based software. Ran adhoc tests and logged defects.
• Manually Conducted Functional, Regression, Integration, System, and UAT testing.

Technology used: Unix (Solaris platform), Oracle 8i, WebLogic Web and App servers. Data is replicated from source db To (Production DB) final DB using SharePlex. (Using TNT, Transform & Transact)

Environment: Oracle 8i, SQL Navigator, Mercury Quick Test Professional 8.0,8.02, Test Director 8.0, Load Runner 7.8, SOAP Test Tools (WSDL), Java 2, XML Script, VB Script