CAREER OBJECTIVE:

Software QA Lead with diverse experience in Information Technology (Mortgage, Health, MSP), telephony and next generation voice and data networking solutions.

CORE COMPETENCIES:

• Innovative skills in Automated and Manual Black - Box testing
• Served as Test Lead developing test strategies and test plans for various products
• Scrum and Agile Methodology - Scaled Agile Framework (SAFe)
• SDLC Waterfall Model
• Problem-solving
• Action and results focused
• Ability to learn quickly
• Problem-solving
• Adapting to rapidly changing technologies

TECHNICAL SKILLS:

Operating Systems: UNIX, Linux, Solaris, Windows 9x/NT/2000, VMware, AS400

Protocols/Networking: IS-41, SS7, TCP/IP, ISUP Call processing, GPRS, UMTS, Layer 2 & Layer 3 data, UTRAN, UMA, FEMTO

Domain Knowledge: Mortgage Payments, Health, Mortgage Servicing Platform (MSP)

Tools: /Packages: TTF, GAP, Confidential Protocol Tester, CATT, GeNet, QTP, TOSCA, SOAP UI, UFT

Defect Tracking Tools: Clear Quality, Dimensions, Quality Center/Test Director

Other Tools: TCAR, Qatraq, Microsoft tools, VersionOne and Rally (Agile Software Development)

Database Tools: TOAD, Oracle SQL Developer, DBVisualizer

Process: ISO procedures (TL9000), Scrum and Agile (Scaled Agile Framework), SDLC, Iterative Testing

Languages: C, UNIX, HTML, FORTRAN, SQL, XML

PROFESSIONAL EXPERIENCE:

Confidential, Plano, Texas

QA Lead

Responsibilities:

• Developed test plans and test scripts for various projects. Responsibilities included mentoring and leading team members both onshore and offshore to successfully deliver the project.
• Performed Functional test, System Integration test, and Regression and Automation test for various Mortgage projects.
• Developed automated test sweep to test different federal and state rules to calculate late charges for mortgage payments.
• Actively participated in testing of other projects and stepping to meet other member’s deadlines with test plan and test script creation.
• QA lead for Confidential to convert Confidential 's platform capabilities and related loan portfolios to the MSP platform of Black Knight Financial Services ( Confidential ). The will result in the standardization of many loan servicing activities and processes across Consumer and Mortgage.

Confidential

Responsibilities:

• Provide seamless Home Loan customer service experience by integrating various customer channels with Black Knight Financial Services ( Confidential ) MSP servicing platform post mortgage core servicing transformation.
• Provide end to end solution to enable customer services associates to effectively serve customer’s inquiry and requests.
• Consolidation of Customer Service Home Loans workflow applications into one workflow (HLMS) utilizing the Pega Platform for all business request types
• Involved in agile software development Life cycle (SDLC) and conducted daily scrum meetings with team.
• Developed Test cases, Test Suites for the different modules of the application.
• Performed UI, services and backend testing of the application.

Confidential

Responsibilities:

• Analyzed the Data Definition Mapping Document to prepare test plans and test cases.
• Was involved in mentoring and leading the team members in creating scripts for all the converted fields
• Developed test cases to cover both positive and negative cases
• Used SQL queries and joins to retrieve and validate the data from various tables in Relational Database using TOAD.

Confidential

Responsibilities:

• Analyzed the business requirement document (BRD) to prepare test plans and test cases.
• Developed test cases to cover both positive and negative Functionality.
• Used SQL queries and joins for Backend Testing (AS400) to retrieve and validate the data using database tools like Dbvisualizer.
• Was SME for Exception Payments Workflow. Responsible for mentoring other team members in data setup and validation.

Confidential

Responsibilities:

• Analyzed the business requirement document (BRD) and rules workbook to prepare test plans and test cases.
• Developed automated test cases to cover both positive and negative Functionality.
• Was involved in mentoring and leading the team members in creating the automated sweep for all the federal and state late charge rules to be executed using automation tool intelliDb

Confidential

Responsibilities:

• Analyzed the business requirement document (BRD) to prepare test plans and test cases.
• Performed Integration testing with several interfacing applications - Payments made over the phone Enterprise Pay by Phone (EPP), Mortgage Pay on the Web (MPW), EPS PayPlan, Home Banking/EDI payments
• Was involved in mentoring and leading the team members in creating the automated scripts for regression

Confidential

Responsibilities:

• Analyzed the business requirement document (BRD) to prepare test plans and test cases.
• Was involved in mentoring and leading the team members in creating manual and automated scripts for the new requirements and regression

Confidential

Responsibilities:

• Analyzed the business requirement document (BRD) to prepare test plans and test cases.
• Was the lead for the project and also acted as PTM conducting daily defect calls and providing test execution status reports to the project management
• Worked closely with LOB supporting them with data conditioning efforts for their testing
• Performed Integration testing with several applications for a complete end to end testing

Confidential

Responsibilities:

• Involved in writing and executing test plans/scripts for testing various Confidential (Insurance Enter/Update, Landsafe Data Exchange, Lender Placed Policy, Disbursements, and Tracksource Interface).
• Was SME for Confidential . Responsible for mentoring and leading other team members during validation.

Confidential, Frisco, Texas

Senior Software QA

Responsibilities:

• Analyzed the business requirement document (BRD) and use case documents to prepare test plans and test cases.
• Developed test cases to cover both positive and negative Functionality.
• Used SQL queries and joins for Backend Testing to retrieve and validate the data in the subscriber profile databases using database tools like TOAD
• Involved in capturing the errors from log files and reporting to development team.
• Coordinated with the development team to resolve the issues associated with the application.
• Used Quality Center to track and report system defects and bugs and assigned severity ratings.
• Provided training to new members who joined the team.

Confidential, Richardson, Texas

Senior Software QA

Responsibilities:

• Developed test strategies and test plans for various products.
• Responsibilities included performing Design test, Functional test, System test, Integration test, and Regression test for various products and updated weekly execution summary using Qatraq.
• Administered the defect repair database using Dimensions.
• Performed User Acceptance test which involved software integration support to test various Key Performance Indicators with other organizations.
• Actively participated in testing of other features and stepping to meet other teams’ deadlines with test plan creation and execution on VMware systems.
• Was the Test Lead in writing test plans and executing the test cases for monitoring UTRAN protocol between NodeB/RNC (Iub) and RNC/RNC (Iur).

Confidential, Richardson, Texas

Software QA

Responsibilities:

• Involved in writing and executing test plans/scripts for testing various Wireless applications and nodes (GPRS/UMTS features, Media Gateway Tones/Announcements, Prepaid, IS41, Layer 2 & Layer 3 data).
• Responsibilities include performing build acceptance tests, administering the defect repair database using Clear Quality, writing test plans to satisfy the Functional Requirements of the product, co-coordinating with a third party vendor and generate reports for the release of the software.
• Developed automated test systems using various scripting languages to test different scenarios and update weekly execution summary using a result tracking tool (TCAR and Quality Center).