SUMMARY:

• Several years of professional knowledge as a Quality Analyst in a variety of industries.
• Experienced people manager of on - shore and off-shore teams, including hiring, mentoring, and performance appraisals.
• Proficient as Lead QA engineer in both manual and automated testing process with HP QC.
• Ten years as a QA Lead, managing teams up to 20 members in size.
• Experience in analyzing business specification documents, developing test plans, defining test cases, developing test scripts.
• Expert knowledge in Defect Tracking module within HP Quality.
• Understanding in Validation, Acceptance, Conformance, Compatibility, Functional, Unit, Integration, Regression, GUI, Back-end, and Smoke Testing.
• Practice in the entire Software Development Lifecycle (SDLC) life cycle from requirements gathering to release to production.
• Veteran in multiple industries including telecom, insurance, banking, finance, retail and avionics.
• Skilled in all phases of Software Testing Lifecycle with expertise in the Integration and Functional, User Interface, and Regression testing.
• Analyze test results and communicate via HP QA bug tracker.
• Excellent oral and written communication and interpersonal skills with strong problem solving abilities and a result oriented attitude.
• Strong attention to detail/accuracy and ability to function in a stressful environment.
• Exhibits a “can do” attitude and seeing problems “solvable.”
• Extensively involved in testing Client/Server and Web applications and Middleware.

TECHNICAL SKILLS:

Test Tools: Mercury Suite (WinRunner, LoadRunner, Test Director and QuickTest) SQA, PVCS Tracker and Source Safe

Operating Systems: Mainframe, MAC, VAX, HP, Windows NT/95/98/00/XP, Sun Solaris, DOS, and VMS

Languages: Java, .NET, Visual Basic, HTML, C, C++, SQL and COBOL

Databases: Oracle, Oracle SQL, MS SQL Server, and Access

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

QA Lead/Project/Program Manager

Responsibilities:

• Supervise the QA initiatives using Agile Methodologies
• Used Agile methodology to ensure the new features meet the customer requirements and acceptable quality assurance standards
• Manages the QA tasks
• Cyber Security to remove Symantec and replace with Cylance - Also added Bit9 and FireEye to all workstations and servers
• Mobile device testing
• Define and Implements the QA strategy for the program/project
• Identifies QA resources needed for the program/project
• Provides QA work estimates and QA-specific resource requirements
• Supply guidance and best practices for testing
• Guide testing resources with training and mentoring on the testing processes, test standards, and the testing tools (Quality Center, Business Process Test, QuickTest Professional, Eggplant, Service Test, Performance Center, Web Inspect, etc.)
• Collaborates with experienced Performance Test Engineers for performance testing consulting and support
• Ensures that adequate lead time (6 weeks prior to performance test execution) is given to the Performance Test Engineer for performance testing
• Collaborates with experienced Automated Testing Engineers for test automation consulting, scripting, and support
• Work in partnerships with experienced Security Test Engineers for software security testing consulting and support
• Sets up projects in Quality Center and ensures that the standard workflows are implemented in the project
• Analyzes test data requirements and collaborates with Test Data Support team to create test data when needed
• Reviews requirements for testability, ambiguity, or redundancy
• Ensures traceability matrices are available
• Communicates the progress and status of testing
• Identifies testing risks and provides a risk mitigation plan to minimize, if not totally eliminate, the risks
• Determines a risk-based test strategy and seeks approval of its implementation
• Coordinates the testing efforts for projects that involve multiple applications or portfolios
• Directs and facilitates the defect triage meetings
• Summarized the testing metrics
• Escalates QA issues to the project/program manager
• Acts as the Quality Center project administrator
• Make sure a smooth transition from project to BAU is conducted
• Received several project team certificates

Environment: Unix, Linux and .NET

Tools: Sharepoint, HP Quality Center, MS Project and JIRA

Confidential, Johns Creek, GA

Senior Lead Test Advocate/Project Manager

Responsibilities:

• Coordinated Omni-Channel level projects with Marketing and EDW team
• Responsible for the smooth functioning of all ecommerce activities of the organization (eReceipts and eMarketing)
• Executed leading-edge e-commerce and e-business solutions
• Experienced in Design and Develop Test plans, Test case and Test scenarios
• Good Analytical skills coupled with excellent problem solving skills
• Researched and resolves moderately complex technical problems
• Senior technical contributor in one or more specialized phases of application system analysis
• Served as a primary system support
• Generated Visio flow diagrams
• Tested on Ipads, Iphones, Androids and handheld devices
• Utilized Web Service Definition Language (WSDL)
• Coached 5 off-shore testing resources
• Created and validate data to test functional components
• Used SQL Analyzer for executing various types of SQL queries
• Great interaction with developers, managers and team members to coordinate job tasks
• Experienced with implementing large/medium scale projects
• Spearheaded multiple projects and set priorities
• Worked in an Agile environment
• Received a “Make Magic Award in 2015”

Environment: DB2, Teradata, Oracle SQL, Data warehouse, TIBCO & POS

Tools: Sharepoint, HP Quality Center, JIRA, GEMS and SOAP UI

Confidential, Atlanta, GA

Lead Software Quality Assurance

Responsibilities:

• Participated in software testing to assure new products and changes conform to established business requirement
• Developed and document manual test scripts and cases designed to confirm system functionality
• Executed tests manually, substantiate behavior of the middleware process and verify accuracy via the Mainframe
• Collaborated with business users and technical experts
• Understand business needs and/or written requirements and communicate expectations to the application developer
• Enforced user interface standards and common usability requirements
• Directed, developed, communicated, and monitored test work plans and schedules
• Performed analysis of test cycle progress.
• Provided progress reports to management

Application: Reports testing, XML and Web based applications and several internal applications

Environment: Client Server, .Net, CICS/DB2 and Mainframe

Tools: N/A

Confidential, Atlanta, GA

Lead Software Quality Assurance

Responsibilities:

• Operated as a spokesperson for business requirements analysis
• Wrote test scenarios following the use case methodology
• Defined, managed and reviewed the test scenarios for multiple projects
• Developed, provided and coordinated training on test methodology
• Participated in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technology knowledge
• Developed effective relationships within and among departments and with other internal resources
• Consulted with product development staff to build their understanding of testing methodologies, processes, results and benefits
• Alerted development team to product design inconsistencies and/or deviations from standards, and recommend alternatives that would lead to a more optimal user experience
• Participated in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge
• Insisted on effective relationships with and among departments and with other internal resources
• Compared UI data with Mainframe data for comparison testing
• Supervised development of SQL-queries/procedures for database and backend testing

Application: Reports testing, XML and Web based applications and several internal applications

Environment: JAVA

Tools: Squirrel, Internal tool for repository, reporting and tracking bugs and providing updates on resolved bugs

Confidential, Atlanta, GA

Lead Software Quality Assurance Analyst

Responsibilities:

• Responsible for managing multiple software testing projects
• Lead six (6) direct reports
• Hands-on manager with extensive knowledge of projects managed
• Ensured software quality by managing software projects via the Software Testing Process
• Advocated for supporting Software Quality Assurance team members to ensure quality throughout the software development life cycle
• Responsibilities include software testing analysis, planning, execution, management, and reporting on software testing projects
• Assisted in the development, implementation and support of the Software Quality Assurance standards, methods, techniques, and tool usage, related to quality systems development and testing
• Applies systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specification
• Designed, developed, documented, analyzed, created, tests or modified computer systems or programs, including prototype, based on and related to users or system design specifications
• Performed, documented, tested, created or modified computer programs related to machine operating systems
• Conducted performance reviews

Application: Siebel, Genesys IVR, Call Center Applications, B2B, XML and Web based applications and several internal applications

Environment: JAVA

Tools: Test Director 8.0, QTP