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Senior It Qa Resume

Seattle, WA

SUMMARY:

  • A bug hunter to the core, dedicated to serving the customer by advocating for the highest levels of quality over the entire project lifecycle. Recognized in project after project for the rare combination of technical expertise, sincere communication, enthusiasm for teamwork and relationship - building based on trust. Proven producer of results, insuring superior quality deliveries on a wide variety of complex software projects. A certified Salesforce Admin who specializes in testing within Salesforce ecosystems, also highly skilled in test planning, requirements and business-rule analysis, and project communication.

TECHNICAL SKILLS:

Operating Systems: Windows 10, Windows 8, Apple OS X 10.x

Integrated Systems: Salesforce CRM, BizTalk Messaging System 2010

SaaS Systems: Salesforce, Oracle CPQ, Financial Force PSA

Browsers: Chrome, Internet Explorer 8 - 11, Firefox, Safari 9.x

Database: SQL Server 2012

Software Tools: Service Now defect tracking tool, TFS test management software, Subversion, SSMS, Perf Monitor, Fiddler, Visio, MS Word, Outlook, Excel, PowerPoint

Writing: Two years writing as news journalist, and significant experience writing\editing technical documents and manuals.

PROFESSIONAL EXPERIENCE:

SENIOR IT QA

Confidential, Seattle, WA

  • Coordinated early-project QA efforts for launch of new Salesforce add-on: Oracle CPQ. This consisted of such tasks as business rule and requirement analysis, and establishing a daily bug triage process.
  • Stepped up to take on lead responsibilities within a three-person team, including coordination of QA teammates, ownership of cross-team meetings, and close collaboration with the Project Manager.
  • Working under an extremely aggressive time frame, simultaneously created a comprehensive test plan, and lead test case writing efforts.
  • Prioritized and executed test cases in compressed time frame, utilizing functional, integration, data integrity and UI/UX test modes to complete QA test pass on schedule.
  • Built relationships and catalyzed highly effective levels of collaboration with business analysts and third-party developers.
  • QA team recognized for excellence: a) product received by sales users with record-high adoption rates; b) QA scores highest rating among teams, in project retrospective.

ENVIRONMENT: Salesforce, Oracle CPQ Admin Tools, Workbench Tool Suite, ServiceNow Tracking Application.

SENIOR IT QA

Confidential, Seattle, WA

  • Spearheaded early QA involvement in initial implementation of SaaS tool (Financial Force - PSA), which included analysis of requirements, business rules, and custom code design documentation.
  • Under tight time constraints, authored and implemented a test plan and test cases in an Agile project environment.
  • Focused on functional, integration, and UI/UX test modes, related to the testing of custom Apex logic and complex Salesforce and PSA configuration.
  • As the sole tester on a 10-month global release which launched on-time, built effective collaborative relationships with project managers, subject-matter experts, business analysts, and developers.
  • Regularly reported key information to project manager and stakeholders.
  • The result was clearer communication and higher quality throughout the development lifecycle.

ENVIRONMENT: Salesforce, Financial Force PSA Tool, Workbench Tool Suite, ServiceNow Tracking Application.

SENIOR IT QA ENGINEER / SCRUM MASTER

Confidential, Seattle, WA

  • Designed test strategies, test plans, and test cases within Agile and Waterfall project environments.
  • Analyzed complex business rule sets, and performed manual and gray-box testing for integrated IT ecosystem, including: website, web applications, Salesforce CRM, and BizTalk messaging system.
  • Utilized wide range of testing modes, including: functional, UX/UI, usability, system integration, data integrity, and compatibility.
  • Collaborated closely with developers through the entire Agile development cycle, and stepped up to get certified in the ScrumMaster role when previous ScrumMaster left the company.
  • As ScrumMaster, lead team values definition, continuous improvement efforts, along with advocating for cross-training between developers and testers.
  • After Agile adoption, our team was singled out by the CEO as a model of effectiveness to the rest of the organization.

ENVIRONMENT: .NET 3.5/4.0, Windows Server 2008, Windows 7, SSMS 2012, VS 2012, IE 8-10, Chrome, BizTalk 2010, TFS 2012, Fiddler.

SENIOR QA ENGINEER - CONTRACTOR

Confidential, Seattle, WA

  • Manual tested high-visibility Harmony2 secure transfer engine enabling compatibility between the Real Player media player and iPod portable devices.
  • Wrote and executed test plans verifying the transfer of digital content within a secure DRM (digital rights management) environment, utilizing functional, UI, usability, data integrity, regression and compatibility testing methods.
  • Part of a two-person QA team noted for its high-degree of cooperation and preparation, consistently beating deadlines while maintaining complete test coverage.

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