SOFTWARE:
- JIRA
- Freedcamp
- Bugzilla
- Academy Support
- Composer
- Slack
- Skype
RELEVANT WORK EXPERIENCE:
Confidential, Columbus, Ohio
Quality Assurance/Business Analyst Lead
Responsibilities:
- Produce test plans by reviewing business specifications and determining test cases to ensure thorough testing of applications, usability and content
- Independently documents and presents test strategies / plans to project and business leaders
- Sets up and maintains test data to facilitate efficiency and accuracy of testing
- Performs manual, functional, integration and regression testing by executing developed test cases
- Manage functional testing activities on multiple smaller IT projects, concurrently
- Work with project leaders on resource planning and timelines, coordinating the work of multiple testing resources to develop test scenarios and test cases, facilitating test execution and defect management activities, and providing regular status updates to project and business leaders
- Strategize with business the optimization of system processes; Identify efficiencies and ways to improve design and system flow
- Gather testable system requirements and translate them into use cases
Confidential, Gahanna, Ohio
IT SQA Analyst
Responsibilities:
- Work with QA Analysts and Developers to ensure that all aspects of the system have proper testing coverage and overall system reliability, performance and quality
- Work with Product Ownership to define and refine requirements to ensure that they are in - line with the experience of Arrow software
- Write test scripts for manual testing of completed software requirements
- Execution of test scripts and ad-hoc testing to ensure high levels of quality in completed features
- Work with test simulation tools to develop automated software tests
- Talk to internal and external users to reproduce problems and pinpoint the circumstances under which they occur
- Perform regression and smoke testing as part of new version release activities
- Software:
- HP Quality Center/HP Application Lifecycle Management
- Microsoft Dynamics AX
- Microsoft Dynamics CRM
- Microsoft Sharepoint
- Microsoft SQL Server Management Studio
- Microsoft SQL Server Reporting Services
- APD Information System
- ACS Mobile Application
- Arrow eCommerce Website
- Arrow Client Portal Website
- CA Clarity PPM
- CA Service Desk Manager
- Skype for Business
- Confidential:
- Fortune 500 ranking: 119
- 2015 sales: $23.28 billion
- 460+ locations across 85 countries www.arrow.com
Confidential, Westerville, Ohio
Graduate Assistant
Responsibilities:
- Staffed the reference desk; used library resources (Sierra Library Services Platform) to assist patrons with research.
- Assisted reference service coordinator in maintaining statistics (reference questions asked as well as library usage)
- Served as acting librarian for Saturday hours
- Assisted with the processing of materials for government publications, particularly the weekly shipments from the Government Printing Office
- Maintained the current government publication collection through shelving, removal of expired material, and shelf reading. Recorded statistics regarding collection size
- Assisted in the maintenance of catalog records for government documents
- Worked as a team member of the Government Publications and Reference Departments and participated in cross training with the other staff members when needed
- Assisted in library-wide projects, particularly with periodical materials
Confidential, Columbus, Ohio
Sales Representative, Summer Intern
Responsibilities:
- Week-long sales training at Confidential
- Scheduled and led 30-40 meetings daily with past and potential clients of local businesses throughout the Columbus, Ohio area
- Chosen as one of two students to represent SC Confidential products throughout OSU campus
- Promote product awareness using various marketing tactics such as promotions, product giveaways, and social media
