SUMMARY:

• Over ten years of experience in conducting software - testing activities such as initial engagement with business and system release managers, test engineering, test execution, and test lab operations
• Over ten years of experience in manual testing, application, regression, installation, verification, integration, performance, stress, systems integration, and user acceptance testing stages
• Extensive experience with manual software auditing requirements and testing verification for multiple projects and numerous releases.
• Hands on testing experience with off the shelf and custom in-house developed software including stand-alone applications and integrated systems utilizing varied network client server and Internet / intranet components.
• Experience with JIRA and Quality Center for defect tracking and test execution purposes.
• Lead experience with test case creation, execution, problem report creation, management, and oversight
• Extensive project leadership responsible for the complete quality assurance and business systems analysis phases, project definition through implementation
• Involvement as a leader, contributor, and team member to requirements gathering and creation, and matching business and technical requirements to ensure project coverage
• Provided leadership for junior quality assurance engineers and business systems analysts
• Served as a lead test coordinating QA testing processes and production releases with business applications leadership and operations
• Worked with the release managers, project managers, developers, and test team to report and track to completion all problems / defect reports found in testing.
• Solid understanding of Software Development Life Cycle (SDLC) and experience in different development methodologies: agile, scrum and waterfall.
• Collaborative and interpersonal skills.
• Experience with SQL, Toast, MS Access, ODBC connection to AS/400 with SQL.
• Banking, ACH, and HP ALM QC experience.
• Trained automation team members, selected and advised on manual test scenarios to be automated, reviewed and verified automation test scenarios were correct.

EXPERIENCE HIGHLIGHTS:

• Executed suites of test cases
• Created and documented problem reports and conduct test case retesting
• Coordinated turnover of application systems, audited requirements match, accuracy, efficiency, functionality and fit with existing desktop and network environments
• Developed and executed test cases from requirements definitions.
• Developed, tracked, and resolved problem tracking reports
• Experienced in application, regression, installation, verification, integration, performance, stress, and user acceptance testing phases
• Led the QA testing and execution for the NY DMV system implemented for automated upload.
• Introduced a system for putting cancellations that had errors on hold, so in the event a claim was reported on one of these policies, a claim payment error did not occur.

TECHNICAL SKILLS:

Technologies: QA Software Testing & Verification methodologies, HP Quality Center, Microsoft Office, .Net testing, AS/400, SQL, JIRA, SAP, SQL Toast, VersionOne, PAC2000, ODDC connection to the AS/400 with SQL query scripts, SmartSheet

Hardware: PC, Mobile

Operating Systems: Windows 7, Windows XP

Methodology: Waterfall and Agile

Additional Expertise: New Product Development, Operations, Imparting, Customer support and Testing/Inspection

PROFESSIONAL AND BUSINESS EXPERIENCE:

Confidential

QA Test Analyst

Responsibilities:

• Created key documentation: test plan, test scenarios for SIT test team, automation test team and UAT. Involved with scrum meetings: track issues, flush out root causes, and drove projects to completion for mobile and web applications.
• Created and recorded problem reports and conducted test case retesting.
• Created test scenarios and documentation for XML testing and production tickets. Trained and cross trained employees and contractors, locally and internationally.
• Trained automation team members, selected and advised on manual test scenarios to be automated, reviewed and verified automation test scenarios were correct.

Confidential

Business Systems Analyst, and QA Analyst/Business Systems Analyst

Responsibilities:

• These roles included testing activities such as execution of test cases, test plan development, defect tracking and resolution, and managing testing efforts.

QA Analyst /Lead/ Business Systems Analyst

Confidential

Responsibilities:

• Created key documentation: test plan, test design specification for UAT, major sections of unified project plan, operation readiness review document, requirements, and various project reports. Led daily issues tracking meetings: track issues, flush out root causes, and drove to completion.
• Led implementation planning meetings; test case creation, management, and execution.

UA Analyst/Business Systems Analyst

Confidential

Responsibilities:

• Produced test plan and test design specifications.
• Managed test plan and specifications approvals.
• Executed User Acceptance test cases.
• Created and recorded problem reports and conducted test case retesting.
• Developed detailed tester tasks lists.
• Actively managed implementation events for test case execution.
• Cataloged implementation plans and associated test cases.
• Mentored and provided leadership to team of UA analysts for a portfolio of desktop and web applications.

Confidential

Senior Account Specialist and QA Analyst/ Lead / Business Systems Analyst

Responsibilities:

• The QA Analyst/Business Systems Analyst role included testing activities from execution of test cases, test plan development, defect tracking and resolution to managing testing efforts.

QA Analyst/Business Systems Analyst

Confidential

Responsibilities:

• Created key documentation: test plan, test design specification for UAT, major sections of unified project plan, operation readiness review document, requirements, and various project reports. Possess sound interpersonal & effective communication skill.
• Work with production personnel in an advisory role to assist them with quality issues within their department.
• Preparation of ISO documentation procedures, manuals, standards and specifications.
• Handling of internal and external calibrations of instruments and requirements.
• Communication and team responsibilities include communicating system problems and procedure updates to the team/department and managers.
• Responsible for keeping current with all product, procedure and system changes.
• Worked closely and interact with agency automation and IT when system problems occur to assist with correcting the issue.

Senior Account Specialist (SME)

Confidential

Responsibilities:

• Possess sound interpersonal & effective communication skill.
• Work with production personnel in an advisory role to assist them with quality issues within their department.
• Preparation of ISO documentation procedures, manuals, standards and specifications.
• Responsible for meeting production goals and standards that includes processing new and renewal business, endorsements and cancellation within service standards for all product lines.
• Maintain 98% accuracy on all audited transactions.
• Responsible for keeping current with all product, procedure and system changes. QFP - Complete audits and results monthly.
• Service responsibilities include; timely responses to external and internal customers, monitoring the correspondence system, following up on outstanding items and working with accounting or claims on any issues involving these departments.
• Responsible for new employees on code and entry, upload and endorsements, along with other department procedures.
• Handle agent’s calls that were experiencing software issues.