SUMMARY:

• More 5+ yrs. experience in Information Technology, and Software Quality Assurance, Help Desk for Banking, Wholesales, Advertising and State Governments
• Created over 50 user documentation and/or training manuals for applications usage
• Troubleshooter and problem solver; crisis management with 90% success rate
• Go to person for complex QA application and system issues

PROFESSIONAL EXPERIENCE:

Confidential, Smyrna, GA

Quality Assurance Analyst

• Executes manual and automated testing of several web - based applications and batch processing systems - Legacy Order Management System, IPTIO, Document Imaging Systems, IBM Sterling 9.1, PROS, Customer Rebates, Vendor Rebates, Data Warehouse and several more sales and financial platforms. Agile and Waterfall methodology concepts used in testing.
• Tests in several environments- UNIX, TSO mainframes, and LINUX, TANDEM systems.
• Conducting various types of testing like System, Regression, Sanity etc. on financial applications housed TANDEM systems. Tested the security of Users login ID’s and firewall limits. Participated in Performance Testing of Web Applications before production releases.
• Tested the processing of sales orders transactions which were saved on TANDEM.
• Determine testing requirements and create scenarios which are positive and negative.
• Develop automated test scripts for Java, Visual Basic, and .Net applications
• Use a DevTrack tool to write and track the defects. Attach screen captures for proof to project team of errors discovered.
• Create SQL queries to retrieve needed test data from the applications DB2 & relational databases; furthermore, verified data for PeopleSoft team.
• Tested the conversion of operating system written in COBOL, C++, and JCL to a UNIX operating system. Also, worked with offshore team on a financial web based application.
• Perform data validation and cross-system testing using agile methodologies and API calls.
• Analyze software programs and applications to make them user friendly and error free.
• Ensure functional, system, integration, performance and backend, acceptance and regression testing in which products follows business rules, requirements and user expectations.
• Problem solves all test results and defect solutions with a team of Developers, End Users, Project Managers, NT Administrators and BA Analysts. Coordinated test cases review meetings with Stake Holders on projects.
• Retest the defects fixes and then precede to record regression scripts and analyze the results.
• Document test results and create any other supported documentation for the project team in either a Matrix format, or task completed reports and sometimes lesson learned reports.
• Assisted IT groups in configuration of their team members and projects into the Dev Track tool.
• Tested applications in Windows 2003 Server, SQL 2005, Unix Box, and Oracle Database.

Key Accomplishment: Meets project testing deadlines with error-free code before deployments. QA tested more than 100 change requests over any other QA Tester.

Computer Operator

• Performed nightly system backups for 42 branches within the USA.
• Second level help desk support to these branches and daily backup of eight operating systems and TANDEM 5120 tape system; trouble-shooting errors.
• Trained new staff members and worked on special data management projects.
• Restored systems data by requests from Developers and other IT staff employees.
• Created production spreadsheets for operator group to log daily tasks.
• Printed invoices, statements, reports and checks on line printers.
• Generated reports and distribute to appropriate departments.
• Monitored EDI lines for alarms when customer’s lines are down.
• Checked nightly processes for UNIX and NT Admin.

Key Accomplishment: Only operator which rotated on different shifts within the group. Created Operator Tasks Manuals for all four shifts.

Confidential, Atlanta, GA

Operations Assistant

• Responsibilities included scanning encoded lockboxes for corporate client checks.
• Processed checks per day.
• Insured account data was sent to the client in a timely manner via courier.
• Trained new team members on all accounts.

Key Accomplishment: Knowledgeable on 200 lockboxes accounts and exceeding production quota as one of the most reliable on-call employees to cover other shifts.

Computer Operator/Data Entry Specialist

• Managed job flow of program load requirements, tapes/disks mounting on TANDEM NONSTOP SQL/MP system.
• Performed telecommunications functions which transmitted data files to customers.
• Scanned and encoded corporations clients checks.
• Trained and supervised weekend Operators.
• Produced and printed out production reports for Data Entry team.

Key Accomplishment: Lead Operator on the weekend shifts. Highest keystrokes in Data Entry Dept.

Confidential, Atlanta, GA

Computer Operator/Laser Printer Operator

• Created accounts and mailer files for Electronic Data Processing Dept.
• Used Promail and other software utility programs to assist in cleaning up database files.
• Created data entry tables and queries for Data Entry Dept.
• Processed merge/purge and run pre-sort programs.
• Performed tape and disk conversions.
• Printed labels and revised reports; produced laser letters and envelops in bulk quantities

Key Accomplishment: Promoted from Laser Printer Operator to Computer Operator. Converted over 1000 text files to disk tapes.

TECHNICAL KNOWLEDGE:

OPERATING SYSTEMS: UNIX, AS/400, SPO, MVS, TSO

HARDWARE: Xerox 4135 Laser Printers, Tandem Systems, Recognition 7400, Univac 1100/72, Genicom 4840I printers, DG LDM 800 printers, Unisys, Stratus, IBM 3270

SOFTWARE: JDL, Roscoe, Microsoft Office Suite, ProComm Plus, SmartComII, Xtalk, Visio, Data Junction, FoxPro, CrossTalk, Promail, GlobalScape Cute FTP, Compuware Testing Tools, PeopleSoft, XML Notepad 2007, DB Visualizer 7.1.5, REMENDY CRQ, SILK Testing Tools, SharePt SOAP UI 5.1.3, XML Copy Editor, DB2 Visualizer 9.09, Hermes JMS Tool, API Tester, TFS Mgmt. Tool 2013, Javelin, Bugzilla, Sap Business Info View, FileZilla, MongoVue 1.6.9

PROGRAMMING LANGUAGES: PICK Uniquery, Visual Basic 6.0, SQL 2005, XML