Quality Analyst/Desktop Support Resume

SUMMARY:

Veteran testing consultant with 10 years professional experience in the field. Extensive knowledge and comprehensive understanding of software testing best practice, including scope definition, and test design, creation and execution. Strong working knowledge of common SDLC, ability to work with a team, self starter, and excellent communicator.

TECHNICAL SKILL:

SQL Query Analyzer SQL Enterprise Manager Citrix
Mercury Test Director Mercury Loadrunner Empirix E - Test
VM Ware Parallels Microsoft Project
All Major Web-browsers Mac OS Microsoft Office
Remote Admin Seibel CRM Change/Synergy
Lotus Notes HTML Active File Compare

PROFESSIONAL EXPERIENCE:

Confidential

Quality Analyst/Desktop Support

Responsibilities:

Tested proprietary real estate software, working directly with SQL database managers and development, and gathered bug reports from end users.
Tested new releases for specific fixes, performed regression testing with each release.
Added desktop support and helpdesk responsibilities, performing hardware and software fixes for end users.
DCL
Remote Administrator
AD Users and Computers

Confidential

Quality Analyst

Responsibilities:

Responsible for all aspects of testing procedures on a project by project basis, including release and issue management.
Ensured effectiveness of real time web updates for major clients.
Wrote new test cases, updated and executed them. Performed heuristic and exploratory testing in addition to following written test scripts.
Ensured SDLC best practices by reviewing strategic test approaches, and specific test cases, while staying abreast of new web and email standards.
Customized browsers and plugins for user simulation. Displayed dedication and work ethic by ensuring on-time delivery of major contracts by extending hours and working from home.
Windows and Mac OS
JIRA
Parallels

Confidential

End to End Testing

Responsibilities:

Tested Siebel CRM application using a grey-box approach.
Gathered performance requirements from database administrator and supervisor, incorporated this information into test approach.
Wrote, edited and updated test scripts by devising input format strategy.
Communicated with database administrator, developed and ran database scripts to test application.
Ensured data integrity for nightly processing, reviewing outputs for proper performance.
SQL Query Analyzer
Microsoft Test Director
Siebel CRM

Confidential

Acceptance Tester

Responsibilities:

Responsible for gathering, modifying, and aggregating data to test the in-house Confidential application.
Received HIPPA and VA Cyber Security Awareness Training in order to work with medical records and ensure security of data and hardware.
Designed and executed smoke tests for pre-acceptance tests.
Also defined and developed test data for full-scale acceptance test.
SQL Query Analyzer
Mercury Test Director

Confidential

Quality Analyst

Responsibilities:

Performed ad hoc, white box, black box, and regression testing on customized website software accounts.
Responsible for website staging environment updates using SQL and Active File Compare.
Modified website architecture on back-end for each iteration. Redirected database connections with SQL application.
Manually edited web.config files to ensure proper connections to database and website files.
Communicated with project managers and developers throughout project, from design to launch, to stay abreast of changing customer needs, new requirements, and deadline adjustments.
Consulted SOWs to plan test approach.
SQL Enterprise and Query Analyzer
Active File Compare
Microsoft Project

Confidential

Software Tester

Responsibilities:

Contractor at Confidential in Corporate Security working on the Confidential Identity Management project to comply with the Sorbanes Oxley Act.
Participated in end-to-end testing effort of more than 1000 test cases and user scenarios.
Opened, tracked and managed defects using Change/Synergy application. Used the LDAP browser to select, manipulate and convert test data.
Responsible for implementation support and post-implementation data cleanup effort.
LDAP Browser
Change/Synergy
Empirix E-Test

Confidential

Systems Analyst

Responsibilities:

Worked with development and business analysts to plan, design, write and execute test cases.
Tracked and updated trouble tickets using customized issue management system.
Performed end-to-end, black box, ad hoc, end-user acceptance testing of web-based and desktop real-estate software.
Created automated test scripts for load and stress testing using Mercury Loadrunner and Citrix.
Evaluated results of load and stress tests with Database Administrator, modifying approach and ensuring total code coverage.
Wrote user documentation and help files with business analyst.
Responsible for copying, testing, and distributing desktop version of Paragon Software.
Created system-wide flowchart used in support staff training using Microsoft Visio.
Citrix
Mercury Loadrunner
VMWare
Microsoft Visio

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