We provide IT Staff Augmentation Services!

Testing Coordinator/contractor Resume

Kansas City, KS

SKILLS:

  • Well - developed communication skills, phone, email and written
  • Extensive customer service skills
  • Resolution of technical issues on the phone and in person
  • Team building and management skills

WORK EXPERIENCE:

Testing Coordinator/Contractor

Confidential, Kansas City, KS

Responsibilities:

  • Assisted the Archdiocese of Kansas City, Kansas with their testing to consolidate their different payroll systems.
  • I entered all failed test cases into Confidential (Ceridians application to notify them of issues) and tracked the status of each case, provided Ceridians responses back to the testers and provided daily test reports of failed, in progress, pending validation and pending client test cases.

Design Engineer

Confidential, Overland Park, KS

Responsibilities:

  • Databasing Core Network Elements into Network Resource Management (NRM)
  • And Facilities Management System (FMS).
  • Plans, designs and implements networked systems of small scope and lower complexity.
  • Provides engineering services and Project Management functions required to develop and implement non-complex network plans.

Customer Service Representative

Confidential, Shawnee, KS

Responsibilities:

  • Customer Service Representative in a call center. Answered inbound calls from customers with various issues Cancelled subscriptions and processed requests for refunds,
  • Helped customers having technical issues on their PC’s, MAC’s, IPhones, IPads, or Tablets. Coached customers through resolution over the phone.

Operations Technician/Contractor

Confidential, Gardner, KS

Responsibilities:

  • Received, monitored, analyzed and resolved network switching and transmission system of
  • CenturyLinks networks by providing the highest level of service while minimizing maintenance costs.
  • Provided proactive and reactive network surveillance, troubleshooting, coordination, and restoration of service affecting network events.
  • Directed activities and provided technical assistance to field maintenance personnel.
  • Used the following applications to perform my duties:

Network Control Analyst

Confidential, Overland Park, KS

Responsibilities:

  • Analyzed, reviewed and approved scheduled tickets for network activities.
  • Identified and researched Confidential requested activities to provide accurate data with impacted Confidential circuit information.
  • Opened CMC tickets to track Confidential maintenance activities.
  • Ensured customer notifications for CDMA and IDEN maintenance were sent out in a timely manner. Participated in
  • n-call duties under department rotation.
  • Used the following applications to perform my duties:
  • FMS, TBS, FACTS, Office Outlook, Messenger, EXCEL, WORD

Project Manager/Contractor

Confidential, Overland Park, KS

Responsibilities:

  • Managed two major upgrade and replacement projects for Confidential USA:
  • Interfaced with Confidential Retrofit and Shipping department to coordinate and track shipments to
  • Confidential sites nationwide. Worked with TransOps field personnel and Confidential to schedule maintenance and coordinate return of defective modules to Confidential

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