SUMMARY:

• Confidential is a Senior Quality Assurance, Test and Business Analyst with 14 years of experience working with Customer Care and Billing Systems ( Confidential & Confidential ) in the Communications Industry.
• He has also worked with Electric Utility Confidential &Bs for 5 years.
• Confidential has 3+ years of Health Care wireless testing and integration experience in Android and IOS technology. Confidential is particularly experienced with Confidential & Confidential Quality Assurance (QA) Testing, Requirements Definition to Test Case Creation, Conversions, Taxation, and Production Operations.
• Confidential is a highly experienced and effective software tester using Agile, Waterfall or Hybrid, methodologies in a DevOPS environment.
• His testing experience covers manual and automated methodology.
• Confidential is experienced with HP ALM/Quality Center, JIRA, and Microsoft Confidential for test management or test execution.
• He is also experienced with SQL and other data analysis tools for investigation and analysis.
• Confidential has strong experience working with cross functional teams to develop enhancements for internal and external clients.

TECHNICAL SKILLS:

Operating Systems: Windows, NT, DOS/VS & UNIX OS, Sun

Databases: Exposed MS Access, Query Management Facility (QMF), SQL, DB2, Business Objects, Oracle, Visual Basic, Swift

Application / Billing Software: MS Office (Suite), Visio, MS Project, Lotus Notes, Amdocs, Arbor, EPIC, ViewLogic, PeopleSoft, CIS, MPS, IPS, Siebel, Remedy, Banner, Excelergy, Peace, RIBS, DPI, Globys, Vertex, Sterling, Oracle CCB, IBM MDMS, Inservice

Hardware: IBM mainframes; Client Server LAN, WAN networks, AS400

Test Tools: Quality Center/ALM, Rally, Pragmatic, WinRunner, QTP(HP UFT), TSO, IBM iSeries V5, Fileaid, ISPF, XML Soap UI, CMIS, Sprinter, Dynamics, Salesforce - CRM, Selenium, EDI Generator, Microsoft TFS, JIRA, Redux DevTools

PROFESSIONAL EXPERIENCE:

Confidential

SR BA/QA/Test Analyst

Responsibilities:

• Train and lead a team of 4 resources to perform cross browser based End to End, Regression, System, Smoke and Functional testing on web based self - enrollment supplemental insurance product offerings. Backend C# unit testing and XML/JSON creation and validation of submitted orders to the mainframe systems. Confirmation of payment processing via online credit card submission or list bill thru PCI compliant processes.
• SME on Android and IOS POS Tablet Testing using Apple Ipad and Samsung Galaxy products. Utilized push and pull software migration methodology for software updates.

Confidential

Sr QA tester

Responsibilities:

• Completed a flashcut transition of all customers on November, 2017 while in flight market transactions were being transmitted. First time in history of Electric Delivery this has happened.
• Perform production enhancement release testing supporting system stabilization and system upgrades on a 14 day migration window.
• Extensive Meter management, Workforce Management and Outage management system experience gained thru special testing assignments.

Confidential

Sr QA tester

Responsibilities:

• Collaborate with product owners, developers, and fellow testers to develop user stories, test builds and provide support for leveraged releases to solve existing production issues and new code release on the physicians portal
• Utilized Single sign on authentication and approval across all platform applications. Performed PCI Compliance on mandatory personal data.
• Performed all phases of testing on Android and IOS mobile devices with build upgrades utilizing Test Fairy and direct load. Performed Native and non- native testing.
• Assisted with the product load to the app/play store for finished product.
• Utilized OTA provisioning to activate new handset, tablets, watches to add to testing carousel.
• Utilized Microsoft Confidential for Test Cases creation execution and status reporting.

Confidential

Vertex Tax Lead

Responsibilities:

• Manage resources to review and document know differences with taxes across the 3 state footprint.
• Provide executive status review and reporting on a weekly basis with customer and dollar impacts.
• Manage exemption processing and E-rate Discount Processes across 3state footprint from a taxation standpoint using agile methodology and DevOps within the conversion constraints.
• Manage a team of 1 tester, 2 developers, 3 business owners to cleanse subscriber address information to enable GEOCODE assignment reducing address no match to below 2% on conversion.

Confidential

Senior Business Test Analyst/QA Tester

Responsibilities:

• Performed customized wellness plan rollouts to hospitals and clinics including reward programs, personal metric capture, validation and upload to the cloud storage. Initiated and tested PMI capture and integration into Hospital and clinics management systems including Incident reporting and defect testing using TFS.
• Used strong communication skills to quickly establish productive relationships with technical resources and business team representatives of the clients to gather, document and communicate necessary modifications to interface files driving testing and delivery on an agile schedule.
• Extensive FitBit integration to Verizon mobile service experience.

Confidential

Senior QA Test Analyst

Responsibilities:

• Sr System Tester responsible for documenting and testing Enterprise level Interfaces
• Mapped pathways for new order entry, determined mandatory field population and acceptable values
• Setup new inbound and outbound FTP, SFTP directories, coordinated handoff and confirmation with 3rd party vendors during the testing process.
• Coordinated with Business Owners, Development and System Testing to perform output review and status meetings to obtain Business Signoff.
• Conducted issue triage meetings. Established and controlled environments to allow weekly code upgrades and perform joint UAT Testing while controlling the gateway with 3rd Party Vendors
• Performed Daily checkout of Sterling 7 CRM and Dynamics GUI Subscriber Orders to ensure Automated Scripting was not experiencing negative issues. Triage and Open defects on issues found to DevOps team. Coordinate and perform retests and resolve issues once corrected.
• Assisted Billing Verification Team with setup of Handle Codes and AS/400 entry data.
• Developed and handed off SQL queries to identify customers for selected test conditions to validate proper setup of validation test cases for 3rd party online vendors

Confidential

QA/Test Analyst

Responsibilities:

• Validating the completeness, accuracy of development and modification to the in house ordering system leading to a national rollout of products in the insurance markets.
• Performed browser based End to End, Regression, System, Smoke and Functional testing on self- enrollment product offerings through payment processing via online credit card submission or direct debit PCI compliant processes.
• Performed Android and IOS Testing on Workbooks/IPAD Tablets to confirm functionality worked on mobile devices with no negative impacts.
• Member of DEVOPS team to perform performance volume testing to determine max response time of website using cross browser testing via Selenium Scripting.