SUMMARY:

• Experienced Quality Assurance Lead with 12 years of subject matter experience in Banking, Finance, Tax, Title, e - Commerce, Insurance, Entertainment and Auto Industries. Excellent knowledge in Software Development Life Cycle (SDLC), QALC using Waterfall and Agile Methodologies. Worked on Stand-alone, Client/Server and Web based applications. Maintained and lead QA teams with Onsite and Offshore models. Excellent Interpersonal Skills in communication, Documentation, Leadership skills and proficiency in Dealing with Business, Dev and Test Teams. Worked on Projects utilizing Agile Scrum methodology.
• Expertise in preparing Test Strategy, Test Plan, Test Summary Reports, Test Cases and Test Scripts for manual testing based on the User Requirement and System Requirement Specification Documents.
• Experienced with earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of Quality Assurance for Client/Server and Web based applications on Windows and UNIX environments.
• Excellent testing experience in all phases and stages of testing with good working knowledge of testing disciplines, tasks, resources, scheduling and Test Methodologies.
• Worked individually, as well as in a team environment, achieving quality project goals.
• Lead experience in each phase of Quality Assurance Life Cycle (QALC). Skilled in acquiring, developing business requirements and testing strategies.
• Handled Projects successfully and managed Functional, Regression, Smoke and planned releases with Cycles.
• Define the test process; identify the risk, test stage definition, methods (inspection, review, dynamic) and deliverables. Proficient in Black Box Testing.
• Well versed in Banking, e-Commerce, Finance and various levels of Business Application Knowledge to represent QA Team.
• Exclusive experience using CICS, EDS and TSYS green screen validations for Account related Transactions.
• Designed and executed Test Cases in AGILE projects for User Stories with little to no documentation and tested the quality of the API level for security, reliability, maintainability, scalability, usability and Good Quality in overall.
• Prepared Sprint Burndown, Velocity and Release Burndown Metrics for reporting purposes for Management and Hardening teams.
• Lead TEST teams, handled multiple projects concurrently and represented QA efforts to Project Leads on scheduled release plans.
• Coached and Mentored resources within the team and business teams.
• Excellent in Functional, System, Integration, Test, Regression, GUI, UAT, Security, Database, DR and Production releases.
• Exclusively worked on Commercial Card Payment Systems for EDS and TSYS involving Account, Transaction, Authorization, Declines and Payment cycles.
• Worked on Projects with ISO and SOX 508 Compliance, ADA Standards.
• Managed QA Metrics by pulling Reports and Graph Analysis and Updated Project Team on QA Testing Progress.
• Trained QA teams, UAT teams on project test phases and Test Strategy processes.

TECHNICAL SKILLS:

Testing Tools: TFS, ALM, QTP, Lisa, Test Partner, Track Record, Clear Case, SharePoint, Jira, Selenium, Oracle SQL developer, TOAD, Unix, file Zilla, SOAP UI, TSYS and EDS green screens.

Scripting: Java script, VBScript, SQL, PL/SQL.

Programming: MS Visual Basic 6.0, ASP. Net, AS 400, HTML 4.0

Database: MS SQL Server 2000/2005, MS Access 97/2000, Oracle 8.1.6, 9i, IBM Mainframes, SAP ECC 6.0, SAP BI.

Software: MS Visual Studio, MS Transaction Server, MS ISS, MS Office, Informatica, VSS.

O. S.: MS Windows 95/98/2000 Professional/Server/XP/Vista Advanced Server, Windows NT Server/Workstation 4.0, Cloud computing

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

QA Specialist

Environment: TFS - 14.95, Share Point, Oracle Sql developer, Green Screens, Data Compare, Load Runner, Web services, Beyond Compare.

Responsibilities:

• Working with cross functional Onshore and Offshore teams and created documented approach for the Teams as a QA Lead and managing both Onsite-Offshore teams (QA Estimates, Work Assignments, Daily Status Calls, Reporting, SME knowledge)
• Working on TFS and created DR project with backlog, user stories, Features and iterations.
• Documented approach for gathering In Scope application QA deliverables from multiple teams for Test Plans and Test Cases along with the detailed approach focused for test execution down the line.
• Created test process documentation for the across teams to follow and update the project teams distributed across USA and offshore teams.
• Developed project status reports and status updates being shared with all team members and Project Managers.
• Presently running Iterations 1 and 2 in parallel working on Iteration 3 and 4.
• Created Bubble in and out scenario based test approach for the DR Test and coached teams on the same.
• Involved test leads, test managers for multiple apps and coordinated test approach for the DR TEST project deliverables.

Confidential, Chicago, IL

Sr. QA Lead

Environment: ALM 11.2, TSYS, EDS, Cloud Computing, Oracle SQL, SharePoint, Unix, Batch, SOAPUI, QTP, Lisa, Selenium 3.0, FileZilla, Control-M and ADA., Mobile-Web testing, Beyond Compare.

Responsibilities:

• Worked as a QA Lead and managing both Onsite-Offshore teams (QA Estimates, Work Assignments, Daily Status Calls, Reporting, Defect Triage Calls, SME knowledge)
• Worked with Commercial Card BSA, QA, Design, Engineering, UAT, Product to analyze the Business Strategy, requirements and their implications to Commercial Card products and capabilities of new and Client Facing Systems (Both Internal and Client Facing Systems)
• Worked with Internal and External Teams on providing the Quality Assurance Services for both business and functional capabilities of commercial card systems and associated processes.
• Validated the Data lineage across UI, DB and Green Screens ensuring the DATA displayed per Data Mapping tools.
• Conducted end-to-end analysis and testing of commercial card systems including test strategy/test plan, data needs assessment, test environment requirements, setup and constraints, analysis for change controls and step estimates, and requirement/DLD review meetings providing feedback.
• Identified and executed automated test cases where there is added value for Mock Deploys, BVT’s, PVT’s, Production Patching Events, and Disaster Recovery Testing.
• Conducted Daily Defect meetings with business, environment and development teams to understand the problem and setting the severity levels and get resolutions for defects logged by QA.
• Worked on QTP Lisa Automation and transitioned projects from QTP to Selenium.
• Tested SUA TS release 1 across UI, Batch and DB across cycle executions.
• Tested Accounts, Transactions, Reports and Payments processing using EDS and TSYS Green Screen Validations.
• Exclusively tested Payment transactions for EDS and TSYS using the Processor updates, UI, DB and Loaders.
• Worked on EDS TSYS Green Screens for Account Reports, Transactions, Auth Declines, Payment posting and subsequent verification and validations.
• Statements Schedules and reports were tested on third party Applications STAR and PACE.
• Worked on PIF and PCF (payment information and confirmation) files via Batch and validated batch jobs on UNIX.
• Performed smoke testing on the mobile application to ensure stability to commence functional testing.
• Conducted Weekly team meetings and retrieved project execution statuses and planned Test efforts accordingly.
• Conducted functional testing and regression testing of the applications and assigned and managed work to the team.
• Peer review of the test cases, test results and defects raised by the team.
• Mobile testing of the application in various mobile platforms - Android, BlackBerry, Apple
• Test case creation with BPT, test case execution, Defect management in ALM
• Tested 508 WCAG Compliance standards for ADA requirement enhancements.
• Prepare documents for project perspective such as Task allocation, Resource overtime, Leave document, KT documents, KT Plan document.
• Trained new resources and gave knowledge sharing sessions to JPMC internal employees
• Represented QA in Sprint planning sessions and provided QA estimates which include continuous regression estimates.
• Attended Daily Stand Ups and planned the workload.
• Blockers and Issues were reported and updated team on a timely manner.
• Gave feedback in Sprint Retrospective meetings for issues and concerns to prevent QA issues in coming sprints.
• Prepared agile folders for Test Plan and Lab in ALM for the Sprints for Test Cases by User Stories.
• Assisted manual QA in handing off Sprint stories and related Test Cases for further hardening of TCs.

Confidential, Los Angeles, CA

Sr. QA Lead

Environment: Kintana (HP), SAP BI 7.0, ECC 6.0, .net, Web Intelligence, Informatica, SQL 2008.

Responsibilities:

• Worked as SR. QA Lead Analyst and SME on PARIS Cash Management Project.
• Performed Liaison role between BSAs, Onshore Tech leads and Offshore Developers on the Project.
• Conducted QA daily Defect calls and prepared Daily Status Reports on the projects handled.
• Worked on Cash Management, Cover Letter Lockdown and Statement Versioning Projects.
• Prepared Test Scripts, executed and raised defects on In-House Project Management tool “Kintana”.
• Worked closely with offshore developers and guided them on the Testing process on the Cash Management.
• Used SSMS 2008 R2 for querying the Data base and Testing the key changes and movement of Transactional Data in Cash Management across the User Roles.
• Prepared Test Scripts for Integration tests for SAP Interface and verified the txt files with required formatting.
• Processed Outbound Txt files for SAP AP and PR interfaces and verified the Trans against the Inbound Txt files by processing the batch runs in Informatica.
• Individually handled QA efforts on the Cash Management Project and successfully delivered into UAT Environment.

Confidential, Columbus, OH

Sr. QA Lead

Environment: Quality Center 10.00, QTP, Mainframes, .net, Base-24, SBS, HMS, Clear CaseBase- 24, SharePoint, TN 3270 MS SQL Server, MS Office 2007.

Responsibilities:

• Worked as SR. QA Analyst and point of contact for Express Deposit Origination Application.
• Leading QA efforts for CA/SE Consolidation- platform Integration Project.
• Created and expanded BPT Scenarios and expanded Test Scenarios into Test Cases to be executed in QC.
• Coordinating the efforts for end to end testing with the other systems such as DDA, Card services, CMM, CIG and CIS.
• QA subject matter expert on EDO/eSignature applications-
• Conducted Defect calls from time to time to review the defect status with Project Teams.
• Prepared Documents and Test Data needs for each Build Release.
• Defined test data requirements, decomposed business and technical requirements into test case scenarios.
• Tracked Test Execution and the Defect origination thru Retest and closure on Quality Center.
• Worked with BAs, Systems Analyst and Business Architects to analyze the requirements, Design documents and ensure efficiency of test conditions/scripts.
• Provided Test Plan and Test Strategy walk thru sessions. Participated in JAD sessions, kick off meetings and review meetings, and share the status with the Project managers.
• Co-ordinated with UAT team on Test Cases and Test reports.
• Played a major role in smooth transition of EDO Project into UAT Release.

Confidential, Aliso Viejo, CA

Sr. QA Analyst

Environment: MS Office 2007, MS Access, SQL Server 2005, VB.net, M S Share Point, M S VSTS

Responsibilities:

• Individually owned, worked and represented Testing team on "Reporting" phase of the DCM Project.
• Interacted with the BAs, Developers on gathering requirements and Data mapping Documents.
• Extensively written SQL Queries for various reports.
• Interacted and coordinated with offshore developers and testing teams.
• Coordinated with the Developers on updating the table/columns for data mapping and SQL Queries.
• Prepared Test Cases for Business Reports including System Status, Reconciliation, Cycle Balancing and Financials.
• Worked on in-house applications for various reports and compared new reports with the existing Legacy Reports.

Confidential, Westlake Village, CA

Lead QA Analyst

Environment: Windows 2000, 2003, NT, AMS-360, MS TFS, MS SharePoint 2007, Agile Scrum methodology, VS-2005, ASP.net, C#, AS 400, Java Script, J2EE, MS Access, SSRS, MS CRM 4.0, Jira3.0, QTP 9.2

Responsibilities:

• Lead a team of 4 testers and handled other projects independently.
• Prepared Test Estimates, represented QA in JAD sessions, Review and Kickoff meetings.
• Worked with the Developer on Ajax and Infragistic Controls for Microsoft and .net used in the “Requirements Specification” Project. (xml Data, Pivot Grid, Tab controls and WPF Grids)
• Extensively worked on BUSINESS REPORTS using the SQL Server Database Testing and SSRS
• Tested Business Applications in Micro Soft CRM and SharePoint.
• Implemented Agile/Scrum methodology on small and medium projects to fast pace the project life cycle.
• Actively delegated work to QA Teams and updated Project Leaders on Test Process and Evaluation of defect Reports.
• Trained UAT Users, Stake holders on concurrent Projects and Enhancement change requests.

Confidential, Santa Ana, CA

QA Lead

Environment: DB2-Mainframes, Agile Methodology, SQL Server, HTML, XML,.net, C#, PVCSShare point, Collab-net.

Responsibilities:

• Exclusively worked on writing the Test Plans and Test Cases for the In-House Projects.
• Worked on DB2 mainframes Data for Data Validation using JCL, CICS and Hogan.
• Involved in testing the QA Builds using QTP for Smoke and Regression Testing.
• Worked closely with the BSAs and Dev Teams in U.S. and India in resolving the Issues and changes.
• Managed a team of 4 testers and guided them on overview, training on the Application and testing processes.

Confidential, Irvine, CA

QA Analyst

Environment: SQL Server, HTML, ASP. Net, Test Partner, Clarity, J2EE, PHP, SOX, SOAP

Responsibilities:

• Wrote Test Plans and Test Cases for the projects for the New Website.
• Extensively worked on backend testing and the database verification. Tested pre-deployment and post-deployment sessions for Q.A., Dev and Production environments and emergency changes.

Confidential, Burbank, CA

SIT Analyst

Environment: Windows, Oracle, Java, J2EE, PaymenTech, PuTTY, QC, QTP, Agile, Right Now

Responsibilities:

• Extensively worked on backend testing and the transaction processing on e-commerce applications.
• Tested the xml logs for verification of coverage of the code, branches, paths, and statements.
• Exclusively involved in testing the Billing and multi-layer Payment Processing.
• Used third party solutions like Paymentech, CRM and Viziqor both in Test and Production Environments.
• Used PuTTy to access the UNIX database servers and to analyze the Operating System Error Logs.

Confidential, Los Angeles, CA

QA - UAT Analyst

Environment: TD (Quality Center), IBM Mainframes, Base-24, Siebel, Windows NT.

Responsibilities:

• Went through functional requirements and documented the user specifications and business rules.
• Worked with network, unauthorized, ATM, ACH and Debit Card Claims.
• Involved in testing Batch processes with Hogan, JCL and Tandem.
• Tested the Billing Transaction Process for Debit and Credit Card Payments and other Financial Transactions.