SUMMARY:

• Software/IT engineering professional who has the passion, talent, and experience to lead great engineering teams and deliver with the highest quality.
• Successfully delivered web and mobile applications, VoIP telecommunications, networking, and Unified Communication solutions.
• Certified Scrum Master and Product Owner
• Skilled with Agile, Scrum, Iterative, SDLC, Waterfall, and Test Driven Development methodologies.
• Experienced manager of offshore, local, and distributed engineering teams
• Expert at quality reporting, metrics, and data - driven assessments
• Defect & Agile Management Tools: Jira, Confluence, Rally, HP ALM, Bugzilla
• Experienced manager of OEM vendor components and partnerships

PROFESSIONAL EXPERIENCE:

Confidential

Software QA Manager/Lead

Responsibilities:

• Delivered agile and hybrid project-level leadership with strong partnership across all functions; development, business, operations, and technology. Key contributions include:
• Quality tracking metrics in the Agile process which have become standardized
• Defect threshold initiative which successfully managed quality debt
• Lightweight change management process which allows rapid adoption of minor changes during iterative development while ensuring full traceability
• Optimized mobile application responsive test strategies and methods in coordination with front-end and back-end engineering teams operating in a hybrid Agile/Wave software development processes
• During critical periods, took on a hands-on role with executing tests, leading daily defect calls, and troubleshooting/debugging critical issues, while ensuring the QA team was fully supported, stayed positively motivated, and delivering to high standards.
• Recognized by stakeholders for providing timely and accurate updates with escalations as needed

Confidential

Software QA Manager, Product Owner, Scrum Master

Responsibilities:

• QA Manager for Confidential Jabber Unified Communication applications on MacOS and iOS
• Served as Product Owner and Scrum master for 2-3 high profile scrum teams concurrently
• Key leader for several scrum teams during Agile transition and successfully implemented automation and quality criteria while improving release times from 3 months to 2 weeks
• Led implementation of automated testing into Continuous Integration which resulted faster high quality software releases which has zero customer found defects 6 months after release
• Managed 3 offshore QA teams of 6 in Bangalore, 14 Belgrade, 4 China, 5 engineers in San Jose
• Jabber for Mac received the highest Customer Satisfaction rating among all Confidential Collaboration clients
• Reviewed/approved SOW and SLA agreements and provided quarterly performance appraisals
• Implemented Test Automation solutions with Jenkins/Hudson Continuous Integration which ran for each code check-in as well as nightly/daily.
• QA Manager for MeetingPlace Web & Video Conferencing
• Grew team from 5 local QA engineers to over 16 San Jose and 16 Belgrade engineers before transitioning to Confidential Jabber
• Key engineer to resolve endemic scalability and quality issues by designing and building performance/load tests, establishing reliable test automation for Web and Audio features
• Key architect in design and build-up of scalability/stress test framework that allowed for combined audio, video, and web conferencing traffic
• Received the Business Unit Quality Award for dedication to delivery of the stable next generation Audio/Video/Web conferencing platform.

Software Release and QA Manager

Confidential

Responsibilities:

• Managed the QA team and Build/Release operations of the Voice DSP technology team, which provided voice and video DSP technology to all Voice Gateway products of Confidential
• Assessed and managed Release Management process that supported releases from development to production and release across over twenty (20) platforms
• Established collaborative system, which leveraged platform and technology expertise from outside our department that provided comprehensive test coverage while minimizing redundancy

Development Test Manager

Confidential

Responsibilities:

• Led the testing of Confidential ’s IOS IP Telephony software infrastructure that was imbedded across 20+ platforms
• Demonstrated cross-functional and inter-departmental leadership by ensuring consensus among all stakeholders and working with hardware platform teams to ensure their requirements and concerns were addressed

Automation QA Manager

Confidential

Responsibilities:

• Managed team of 24 engineers in Chennai with 5 engineers in San Jose, CA. Consisted of 3 teams; VoIp Gateways, Dial Access servers, and Network Management
• Built and established a central Regression team which serviced all VoIP and Dial Access server platforms across Confidential
• Designed and led deployment of web based regression test system for requesting, scheduling, monitoring requests, and reporting results. The system and test beds scaled across platforms, features, and port density

Software Development Test Engineer

Confidential

Responsibilities:

• Technical Team Lead who delivered test plans, mentoring, and high quality releases of 3600/4500 Modular Routing/Switching Platforms, Voice Gateways, and VoIP Features including QSIG, SS7, H323, Fax to ESMTP, BRI Voice Module.
• Lead Devtest engineer of mid-range platform and internetworking validation across all routing, switching, and bridging functionality, performance, and automated testing.
• Key contributor for several Customer critical accounts

Confidential, Concord, CA

Software Developer

Responsibilities:

• Lead application developer of custom Policy & Premium, Accounting systems, and Order tracking.
• Developed in C, SQL, R/Basic (by Advanced Revelation), Clarion.
• Network Admin for Ethernet and Token-ring LANs and WAN backbone

Confidential, Santa Clara, CA

Software Development Engineer

Responsibilities:

• Developed software tools in an SNA mainframe environment using ISPF, ISPF Edit macros, TSO/Clist, Script VS, and Confidential 370 JCL for transitioning documentation.