PROFILE SUMMARY:

• An enthusiastic individual with an overall experience of 4 years.
• Experienced in operations management, project management, class room training, service level management, data management and coaching for performance.
• Developed countries in NA and Western Europe resulting in multimillion dollar cost savings in terms of license fee while providing flexibility to Confidential product teams to develop great Confidential products.
• Through this initiative, we acquire high - quality map data from authoritative sources around the world and then apply a mix of advanced algorithms, supplemental data (including satellite, aerial and Street View imagery), and human input to create a map that corresponds as closely as possible to the real-world facts that you’d find if you were to visit that location.
• Apart from Eng, PM (Product Management) and SPD (Strategic Partner Development), GT Operations is one of the key stakeholders in delivering high quality Confidential data under extremely stringent timelines.
• Collectively we have launched 40+ countries, which will account for more than 48% of Page Views on maps. Confidential .com.
• GT Ops in HYD contributed more than 90% of mapping in these countries.
• Timely and high quality Ops work ensured that all countries data got accepted for launch with no quality regression.
• Due to strict timelines and infrastructural resource constraints, tighter process controls, to ensure process/policy consistency and high data quality, GT Ops in Hyderabad works 7 days across 3 shifts (including an evening shift), coordinates with four Confidential offices (Ops sites) and 4 Engineering offices working in 4 different time zones.

TECHNICAL SKILLS:

GIS Software: ArcGIS 9.2 & 9.3, Surfer, Erdas 9.2, MapInfo.

Development Tools: GT tools, Confidential Server, Open Layers, Confidential Ext. Presentation skills

Process Improvement Projects: Reported Mapping Issues (RMI), Issue Search Page (ISP), Map-Maker (MM), GT-labelling & Quality Check.

Map Viewer/ Front End: GT Tools, Open Layer, Confidential Ext, Web Map Server.

Database: Mapmaker, Ground Truth, RMI.

Tools: Atlas, Confidential Earth.

PROFESSIONAL EXPERIENCE:

GIS Engineer/Quality engineer

Confidential

Responsibilities:

• Executes and processes preventive and corrective maintenance requests using SAP.
• Involved in Data validation and quality control.
• Follows established protocols and procedures whenever maintenances deferred.
• Identifies any deficiencies or improvements in the SAP work Management and asset Knowledge projects.
• Created maintenance plans for the equipment for client PG&E based on their requirement.
• Created operations, task lists based on the requirement on SAP
• Removed the equipment from SAP which were removed physically at the desired locations
• Worked with RW (Request for work)
• Involved in data clean - up project named Pronto.

Technical skills: SAP ABAP, MS Excel, GIS maps

GIS Technician (Election Specialist)

Confidential

Responsibilities:

• Working on Arc GIS to maintain the precinct data of the San Joaquin county.
• Drawing the precinct boundaries and merging them using Arc map.
• Organizing the labels on the map and pin points represents the polling places.
• Worked on the Stockton unified and Ripon fire district maps Precincts/Sub precincts data cleaning
• Worked on the TRA’s(Tax rate area) of Stockton/Ripon pulled the data and saved .
• Worked on the Voting Precincts of 7 Cities in California, USA.
• Worked on the consolidation Voting precincts
• Data clean up(includes geometry and organized the labels)
• Automated the huge data into a simple way by importing the data into the Arc Map
• Assigned ballot types to all the sub precincts according to the list provided and automated the data.

Technical Skills: Arc GIS(10.5), Auto CAD, Arc catalogue, Excel

Content Engineer

Confidential

Responsibilities:

• Worked on Confidential maps to solve the user issues.
• Solved user queries as per the client requirement
• Worked on Streets and Confidential codes by using Atlas Tool.
• Worked on Report Map issues using Atlas Tool
• Worked on marking of POI's and street names.
• Process Management: Major Countries Managed are UK, FI, IT, ES and MX Successfully managed end to end mapping of UK and FI and enhanced user data on MX maps through a maintenance effort.
• UK was a complicated project and the main challenge there was to revise strategies
• Daily and complete mapping within stiff timelines.
• This was a big achievement for the team as UK was mapped from scratch.
• Mentored 300+ people in groups of 15+ on UK database across all stages.
• Italy, Spain are another tougher country which we worked on.

GIS Analyst/Team Lead

Confidential

Responsibilities:

• Updating the accurate information in UHRS tool by using Content and Relevance Processes.
• Preparing RTA’s to check the performance of the team on a weekly basis.
• Currently Handling 2 Teams Great Britain and Canada Team of Team size 20
• Experience in Handling Remote markets like South Africa and Indonesia.
• Conducting daily meeting to assign work to the Agents
• Assigning Targets to each Individual and following up through emails
• Closely monitoring the production of the Team and clarifying the doubts
• Imparting Feedback instantly to the team members.
• Providing updated guidelines to the team and train them on the new updated guidelines
• Performing the audits and providing feedback on the disagreement scores on a daily basis
• Conducted regular audits for the team as per the guidelines, follow the escalation matrix when appropriate
• Providing the daily performance report to the Team
• Reporting the daily performance of Team to the Project Manager
• Working on Judge wise reports every Monday and send it to Microsoft and as per Microsoft feedback on the report feedback will be provided to the Agents
• Conduct performance reviews and appraisals at regular intervals.
• To ensure completion of required weekly and Monthly Targets.
• Primary point of contact for client responsible managing expectations, gathering requirements and weekly reporting
• Responsible to creating a reporting framework tracking resource allocation, throughput and quality for onsite as well as remote resources
• Trained and mentored the data analysts across 8 in house and 2 remote Markets - India, Australia, United Kingdom, Malaysia, Singapore, Canada, New Zealand, Ireland, South Africa and Indonesia.