SUMMARY:

• Project & Process Management Team Leadership & Collaboration
• 19+ years of SQA experience implementing and managing all aspects of Quality Assurance, Release Management, and Production Support for multiple IT software development projects. Demonstrate high levels of proficiency in project planning, risk analysis, test management, and cross - functional team collaboration to create a culture of quality within IT project teams and departments.
• Strong commitment to excellence and consistency, hands-on project and test support and process improvement while providing team leadership and problem resolution throughout all phases of the SDLC using TDD, agile, iterative, and waterfall development methodologies.
• Motivated and passionate about software testing, innovative technology, and continuously improving efficiency and productivity.
• Demonstrate forward-thinking QA strategies and test approaches and advocate open communication and core excellence to implement quality software applications that meet business needs and expectations with minimal impact to end-users and production support.
• Information Systems & Technology Background
• Health Information Technology (HIT), Pharmacy Benefits Management (PBM), IT Service Management (ITSM), Enterprise Resource Planning (ERP), Portfolio Merchandise Management (PMM) Electronic Data Interchange ( Confidential ), Customer Relationship Management (CRM)
• MS Windows NT, Server 2000-2007, XP, Professional, 2007; Unix AIX v5.2, AS/400 iSeries Access v5.5; Multiple versions of SQL, Linux, Hyperion essbase, Oracle, CQ-5, ALM 6.1
• MS Office Suite, SharePoint, Salesforce, SAP, OBIEE, Siebel, BizTalk, Visual Studio, Team Foundation Server, MySQL, JavaScript, API, HTML, Slack, Pivotal Tracker, Github, Confidential /XML, HL7, PL/SQL, SQL Queries, NUnit, .Net, ASP, API, ITIL, ETL, SOA, OLTP, FTP, GUI, Serena Dimensions, Version Manager, Version One, Google Docs, Twitter, HP Quality Center, SoapUI, Selenium, PVCS, Silk Test, Test Partner, Test Director, Merant Tracker, Team Track, VI Tracker, Bugzilla, Smartview, Citrix, VPN Client, Remote Desktop,

• Implement QA concepts, strategies, and standards including documented policies and procedures, standardized QA project and test templates, consistent project communications and test approaches to optimize work flow and productivity
• Consult with project teams to determine pressure points and provide recommendations for IT and QA process improvements and implement both short-term and long-term strategic goals
• Establish change control and release management processes, documentation, review, and approvals
• Define, implement test strategies, document project test plans, utilize quality controls and test tools to improve traceability and validation as well as the accuracy and detail of test metrics overall for QA status reporting and analysis
• Expand full utilization of test management tools in all SDLC phases to improve project forecasting, resource management, and provide consistent, accurate project and test progress reporting
• Manage, lead testing resources and perform manual/automated test execution of new and modified software applications to ensure functionality is complete and correct as specified
• Manage identified defects, scheduled releases, and mitigate roadblocks and associated risks for a successful application delivery within project timelines
• Define system resource needs for provisioning for QA, Integration, UAT etc, review hardware and software requirements, map application integrations and interfaces, document environments
• Test web based portal, SaaS, desktop, and client/server applications as well as mobile devices running on Oracle, SQL, Linux, Hyperion essbase, including multi-tier configurations and API’s for business and data transactions between several integrated company and 3rd party vendor products
• Release management for QA and UAT environments including application installation and configuration for code releases ready for test

AREAS OF EXPERTISE:

IT Quality Assurance IT Quality Control IT Standards, Policies and Procedures IT Process Analysis and Process Improvement Strategic Planning Operations Management QA Management Project Management Project Leadership Project Planning Budgeting and Forecasting Risk Analysis Resource Management Problem Analysis and Resolution Project Templates and Reports SDLC Agile Scrum Sprints Story Boards/Points Retrospective and Backlog Relational Database Stored Procedures Database Queries Data Validation Data Analysis Data Conversion Data Warehousing Real-Time Data OLTP Business Analysis Use Case and Process Flow High Level Business Requirements Functional and Non-Functional Requirements User Interface Specifications Design Specifications Technical Specifications Technical Writing Test Management Test Strategy and Planning Requirements Traceability Test Development Test Management Tools Test Environments Test Data Automated Testing Manual Testing Defect Management External Audit Reviews Release Management Change Control Management Systems Backup End-User and Client Site Training Service Level Agreements Production Support

PROFESSIONAL EXPERIENCE:

Confidential

DevOps Quality Engineer

Responsibilities:

• Consultant role on DevOps team to broaden knowledge, skills, approach, and execution of Quality Assurance during application development to create comprehensive and effective QA strategies from development through production release
• Collaborate and anchor application testing for multiple digital projects with story based workflow and releases supporting TDD, exploratory testing, and movement to continuous delivery.
• Small self-driven teams manage stories, design reviews, project estimations, and DevOps support.
• Manual and automated testing (Selenium/SoapUI) including functional, integration, end to end across multiple browsers and interfacing with various 3rd party vendors
• Support testing releases to staging and integration environments, as well as QA Certification cycles, with interactive development support for correct system functionality and timely defect resolution

Confidential

DevOps Sr. Test Engineer

Responsibilities:

• Consultant role on DevOps team to broaden knowledge, skills, approach, and execution of Quality Assurance during application development to create comprehensive and effective QA strategies from development through production release
• Manage testing for multiple PM projects and releases supporting development of both new and modified feature functionality using agile and feature based development approaches
• Team and test activities including story grooming, design session, itemized tasks and estimates, all supporting test documentation test data and configuration, project and progress updates using Rally
• Manual and automated testing including functional, system integration, user interface, end to end, and regression testing across multiple browsers and interfacing with various 3rd party vendors
• Support testing releases to staging and integration environments, as well as QA Certification cycles, with interactive development support for correct system functionality and timely defect resolution

Confidential

QA Advisor

Responsibilities:

• Review, define QA SOP and process improvements; Implement standardized QA best practices for consistency during projects and improved productivity within project teams
• Manage QA and testing for multiple Retail and PBM projects including test planning, test case development, test execution, defect logging, tracking, problem resolution, and reporting
• Manage multiple resources and focus on team building and mentoring to increase efficiency and effectiveness reach the full potential of the QA team within the company
• Implement test tool HP Quality Center for all SDLC phases in 50% of QA projects within 1 year
• Utilize HP QC to standardize project metrics, improve budget and resource planning, enhance requirements traceability, and implement root cause analysis for test and production defects
• Recommend, implement post project reviews of QA effectiveness, communications, and reporting; Identify action items for improvements and consistency across IT teams and projects

Confidential

QASM Manager

Responsibilities:

• Resourced to establish SQA for Transaction Services Division and client PBM on-boarding support for new Payer Management Services Division
• Define, implement QA/QC SOP and customer service best practices standards; Build and manage 2 teams of 4-8 people, including hiring, re-organizing, training, performance reviews
• SQA project management for multiple project releases to comply with external certification in an agile development environment, including 5010 initiatives
• Provide production support, test on-going back-log releases to production, test scheduled project and platform releases to production

Confidential

SQA Consultant

Responsibilities:

• CMS corrective action project for Confidential 837 inbound claims transactions processing 4010/5010 format to maintain $800M in state funding
• Document SOW and scope for contracts, business requirements, functional specifications and support QA/QC SOP for transaction processing and adjudication
• Create all test documentation including QA Project Plan, test plans, test cases, traceability matrix

Confidential

SQA Engineer / Project Manager

Responsibilities:

• Establish, implement QA/QC SOP for CRM applications for higher education institution
• Multiple project planning projections and metrics deliverables using MS Team Foundation Server
• Assigned Project Manager for companywide Intranet portal redesign using SharePoint 2010
• Create all project test documentation using QTP, TFS and perform manual testing including functional, system integration, security, and regression; defect management

Confidential

QA Manager

Responsibilities:

• Resourced to establish and implement SQA for the Arizona Confidential application project for test planning, execution, and reporting as well as production release and support
• Comply with Gartner’s external certification audits and recorded as having comprehensive and thorough quality assurance processes providing a solid product for pilot rollout
• Create all test documentation including standards and templates for test plans, test cases, traceability matrix, test reports, defect metrics
• Manual testing of web based application, including BizTalk HL7 interfaces; defect management

Confidential

SQA Consultant

Responsibilities:

• Implement and manage new QA team of 5 people, test approach; implement new policies, procedures
• Test web based software applications, vendor applications for independent insurance agencies nationwide
• Create all project test documentation based on requirements and perform manual testing including functional, system integration, security, and regression; defect management

Confidential

SQA Consultant

Responsibilities:

• CRM based software applications for educational facilities nationwide
• Resourced to implement, manage QA for new CRM application Phase 1 test approach: strategy, scope, risk, effort, resources, schedule, approach to project management
• Create all project test documentation based on requirements and perform manual testing including functional, system integration, security, and regression; defect management

Confidential

Sr.QA Analyst/Engineer

Responsibilities:

• Retail based software applications for clients world-wide, testing multiple company applications; Agile/Scrum software development
• Install, configure, maintain 10 QA mid-tier test environments; on-demand and scheduled releases
• Create project test documentation including test plans, test scripts and reports, defect reports
• Lead manual/automated (Silk Test) testing: functional, integration, security, internal and external interfaces, regression

Confidential

Business Operations Manager

Responsibilities:

• Manage daily business operations for ProDental systems; Coordinate with multiple groups and end-users, ensure timely iterative application deliverables
• Support production systems and manage reported production issues, issue resolution and production releases managing multiple teams including hiring, re-organizing, training
• Continue to perform all duties and assigned responsibilities of the QA Manager