SUMMARY:

• Excellent interpersonal, written and verbal communication skills.
• Team player who enjoys using critical thinking skills to problem solve and reach resolution.
• Able to work just as well independently as with a team.
• Strong leadership skills.
• Quick learner who is able to multi - task, well.
• Detail-oriented approach to work. Excels in fast-paced environment.
• Energetic, polite, respectful, responsible, and very organized.
• Willing to continue education/seek certifications.
• Strong background in research, analysis, and troubleshooting, related to problem solving end-user conflicts, gathering and understanding user requirements, and software testing, on various platforms
• 5 years of software testing experience
• Intermediate database management, manipulation, and creation experience with SQL, PostgreSQL, PL/SQL, and Oracle
• 5 years of business analyst related skills:
• Use cases, functional requirement specification, defining the scope of a project, prioritizing focus of tasks and issues, and working directly with end-users/stakeholders
• Extensive use of case tracking/management software, build applications, and team communication products
• Atlassian products (JIRA, Confluence, Bitbucket), Github, TargetProcess, Jenkins, Bamboo, Slack, Salesforce
• Proven track record of excellence in documenting issues/bugs/defects, new features, test cases/test plans, user stories, and functional requirements, for both internal and external documentation
• Excel in collaborating with varying departments, contractors, and clients to meet or exceed resolutions to tasks, timely and effectively
• Software Testing experience on OS X platforms, Windows platforms, web/SaaS applications, and mobile platforms (iOS, Android, Windows)
• Familiar with command line/bash commands
• 5 years of manual testing experience
• Experience with front end and back end testing, manual testing, basic automation, regression testing, and all stages of the software development lifecycle
• Working knowledge of automated testing:
• Selenium IDE/WebDriver, Telerik Test Studio, and Cucumber
• Basic knowledge/understanding of object oriented programming and scripting languages - Gherkin syntax, Python, C#, JavaScript, JSON, and HTML
• Able to work well in both agile and waterfall environments
• Strong proficiency with Microsoft tools

CURRENT WORK SUMMARY:

Confidential, Baltimore, MD

Quality Assurance Engineer

Responsibilities:

• Create clear and concise documentation based off of a problem we are solving/user needs
• Participate in weekly standups and backlog grooming sessions
• Identify, report, document, and track defects and new features found in software
• Understanding of user mitigated risk, insider threat, and general information security
• End to End manual testing of bug fixes and new features
• Bug management software knowledge - Atlassian products (JIRA, Confluence, Bitbucket)
• Demonstrate ability and understanding of a number of applications, on daily basis, such as: Postgres, PL/SQL, Git, SQL, Elasticsearch, Jenkins, and general bash knowledge
• Assist with automation test plans and syntax (familiar with Gherkin syntax)
• Full involvement in designing, developing, and implementing regression testing, test plans, and test outlines
• Regularly and actively participate in various team stand-ups and grooming sessions
• Responsible for ownership of bugs and new features, through entire life cycle
• Cross-functional and agile working environment
• Basic understanding of automation software (Selenium, Cucumber)
• Ability to continually balance multiple projects and timelines

Confidential, Manassas, VA

Business Systems Analyst/QA Specialist

Responsibilities:

• Possessed Security Clearance
• One of two primary Quality Assurance testers for a Confidential tracking program/software
• Testing on multiple platforms - web, mobile, and Windows
• Responsible for creating technical documentation of bugs, defects, and new features
• Technical Writing for both internal and external use
• Sub-contracted through Confidential
• Act as an effective liaison between business and technical teams

Confidential, Towson, MD

IT Support Specialist

Responsibilities:

• Assist with general IT support for Confidential ’s clients in the Baltimore metro area
• IT Consulting
• Network support

Confidential, Deerfield Beach, FL

Quality Assurance Analyst

Responsibilities:

• Review implemented projects to assure data correctness and acceptance criteria is met for hospitals and pharmacies, using various SaaS products
• Cross-functional working environment
• Regularly meet with QA Analysts, Managers, Production Support, and interact with engineers/developers to share knowledge and identify/correct processes or procedures
• Understand and easily work with web applications and web application development
• Use of tracking and cloud computing, such as JIRA, Salesforce, SharePoint, and Confluence
• Ability to complete detail oriented work, with minimum/no supervision
• Understand and maintain necessary communication across remote teams

Confidential, Columbia, MD

QA Specialist

Responsibilities:

• Maintain responsibilities of Engineer, Technical Support position, with added emphasis on Quality Assurance
• Validate system functionality through automated test scripts and manual testing
• Troubleshoot and resolve escalation cases
• Primary contact for employees worldwide for Simphony 2x product’s escalation related issues
• Work directly with engineers, helping guide effective development changes
• Database management/manipulation (SQL and Oracle)
• Assist QA; re-test issues reported in cases, software testing
• Customer Care stream QA - lead, execute, and test defects, new features, and releases
• Create User Stories, Tasks, Test Runs, and Bugs
• Test new products and new features (sole employee in department asked to test the Confidential Workstation Prototype (Workstation 6)
• Regularly perform testing/de-bugging on latest Windows and Unix platforms
• Assist other employees on a daily basis (lower level, same level and higher level employees)
• Assist customers on-site when an escalated issue is present that requires R&D intervention
• Leadership:
• Traveled, solo, to Sri Lanka to consult, advise, and manage the Dev and QA Department of Virtusa (contracted partner company in Sri Lanka). Duration of stay - 2 weeks. Over-saw team of 25+ QA and Dev employees
• Trained and advised company in front-end, back-end, database, hardware, and software aspects of the Micros product
• Company was so pleased with the work, they requested a third week’s stay