Quality Assurance Engineer Resume GA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, GA

Quality Assurance Engineer

Create and document test plans and test cases; strong organizational skills; basic understanding of the software development lifecycle; strong analytical ability; attention to detail; outstanding communication skills; Windows Operating system functionality; MS Office and productivity - related applications
Experience responding to customer-reported issues
Knowledge in SQL, Regression Testing, Test Case Writing/Development, Systems Testing, Software Testing, Claims, Third Party Lookup, Scrum Team Process, Agile, ERA, Manual Testing, AutomationElectronic Health Record ( EHR ), A/R Management, Data, Mobile, IOS, Web, APIs, Json, Version 1, Agile/Scrum, Microsoft Team Foundation Server (TFS), Test Manager

Confidential, Bloomington, MN

Health Coach

Telephonic behavioral coaching for customers wanting to make health related changes
Staying on task and focused in order to establish rapport while maintaining company metrics
Engaging customers to enroll into programs by focusing on what motivates them
Learning several different job aids in order to facilitate each individuals clients focus and need

Confidential, Eden Prairie, MN

Lead Care Coordinator

Analyzing and solving complex performance issues in long and short term spans of time
Fast paced, learning environment where resiliency and timely turnaround of quality work is essential
Consistently monitor and report daily functions with a strong emphasis on analyzing metric data
Revamped work process to improve call lists increased outbound call productivity by 60%
Edit team workflows and processes and share with all team members
Work in conjunction with upper leadership and other teams
Mentor new hires and monitor their progress by providing feedback
On - floor supervision and training of up to 20 staff members
Auditing and feedback on staffs quality of work
Professional writing correspondence of complex instructions with specific details into everyday language
Interviewing and selection process of potential new hires
Organizational skills with the ability to prioritize and manage multiple tasks
Demonstrated proficiency in Microsoft Word, Excel, Outlook, PowerPoint and SharePoint