PROFESSIONAL SUMMARY:

• Over 5+ yrs of QA experience in IT industry in Quality Assurance and analysis with emphasis on Manual and Automated testing of various applications for both client server and web based application.
• Experience in Mobile application testing for Android, IOS platform
• Extensive knowledge of software development life cycle (SDLC) and Software testing life cycle (STLC) methodologies.
• Experience with testing methodologies like Waterfall and Agile.
• Experience in developing Test plans, Test scripts, Test cases and procedures Requirement Traceability matrix and Test analysis report.
• Expertise in overall Defect Management/ problem solving including tracking bugs and reporting using tools like ALM/QC, Bugzilla, JIRA.
• Experience in writing SQL queries to validate data
• Good Knowledge in automation tools like HP QTP, UFT
• Good knowledge in UNIX/LINUX commands
• Good knowledge in FTP tools like Filezilla
• Good Experience in testing web services using SOAP UI.
• Proficient in Performing GUI, Functional testing, Regression testing, User acceptance testing (UAT), System testing, Smoke testing, Performance testing, load testing, cross browser testing, compatibility testing on client - server and web-based applications.
• Knowledge with HP Load runner- VUGen, controller and analysis tools for performance testing (nonfunctional testing)
• An excellent team member with an ability to perform individually, good interpersonal relations, strong communication skills, hardworking and high level of motivation.
• Quick learner having ability to meet tight deadlines and work under pressure.
• Flexible and versatile to adapt to any new environment and work on any project.

TECHNICAL SKILLS:

Test Management Tools: Quality Center, ALM, QTP, Load Runner, Jira, TFS

Database: Ms SQL server, Toad

Operating System: Windows, Unix, Linux

Webservices: SOAP UI,SOAP

Tools: Filezilla, Putty

Microsoft tools: Ms word,PowerPoint,Excel

Browsers: Internet Explorer, Mozilla Firefox, Google chrome, safari

Scripting Language: VB scripting

WORK EXPERIENCE:

Confidential, Houston, Texas

QA Tester

Responsibilities:

• Experienced in different mobile application testing and web application testing.
• Understanding the requirements.
• Created test cases based on the user requirement document provided.
• Executed test cases based on the level of priority, severity of the bug
• Wrote detailed GUI, functional and technical bug reports in the central bug repository.
• Participated in Chat rooms to collaborate and communicate with Test team lead and other testers working on the same project
• Extensively used Android studio for crash and console logs for Android application testing.
• Experienced in Ios testing
• Performed GUI, Exploratory, Functionality and Regression testing of the new builds.
• Prepared Test data and performed Positive and Negative testing.
• Performed Regression testing to make sure all the defects found are fixed.
• Managed all types of change requests including defects, enhancements, issues and documentation changes using Quality Center.
• Performed cross browser (IE, Firefox, Chrome, Safari) and platform (Window8, XP) compatibility testing for web applications.
• Participated in performance testing
• Experience in bug fix verification
• Filled detailed bug reports with crash and console logs in Confidential platform as well as screenshots and videos of steps to reproduce the bugs
• Used tools like mobizen and Jing to capture the video screen shots to reproduce the bugs.

Confidential, Houston, TX

Responsibilities:

• Analyzed the business requirements.
• Wrote the test cases based on user requirements.
• Performed Web application and Mobile application testing.
• Executed the test cases on real devices.
• Tested and ensure all the modules functionalities working fine.
• Tested all the functionalities of modules and sub modules like Product catalog, Search option, Shopping cart, Filter are working.
• Performed positive and negative testing.
• Wrote detailed GUI, functional and technical bug reports in the Confidential platform/ Bugzilla/JIRA.
• Participated in Chat rooms to collaborate and communicate with Test team lead and other testers working on the same project.
• Extensively used Android studio and i Tools for crash and console logs.
• Performed GUI, Exploratory, Functionality and Regression testing of the new builds.
• Used tools like Mobizen and Jing to capture the video screen shots to reproduce the bugs.
• Managed all types of change requests including defects, enhancements, issues and documentation changes using JIRA.
• Performed cross browser (IE, Firefox, Chrome, Safari) and platform (Window8, XP) compatibility testing for web applications.
• Once the bugs are fixed then participated in bug fix verification.

Confidential, Houston, TX

Responsibilities:

• Analyzed the User requirement.
• Performed exploratory testing.
• Wrote the test cases based on User document.
• Executed them on real Android / IOS devices for mobile application testing and in windows OS for web application testing.
• Tested all the modules Flights, Hotels, Bundle deals, cars, cruises and ensure all the functionalities are working fine.
• Wrote detailed GUI, functional and technical bug reports in the Confidential platform/ Bugzilla/ JIRA.
• Participated in Chat rooms to collaborate and communicate with Test team lead and other testers working on the same project to understand any change requirements, enhancement etc.
• Extensively used Android studio for crash and console logs for Android application testing and used i Tools to get the crash logs for iOS application.
• Used tools like Mobizen and Jing to capture the video screen shots to reproduce the bugs.
• Performed performance testing using speedtest.net
• Performed cross browser and compatibility testing for web applications.
• Participated in bug fix verification.

Confidential, Houston, Texas

QA Tester

Responsibilities:

• Understanding the requirements.
• Created test cases based on the user requirement document provided.
• Executed test cases based on the level of priority, severity of the bug
• Wrote detailed GUI, functional and technical bug reports in the central bug repository.
• Exploratory testing, GUI Testing, Compatibility testing
• Verification and validation

Confidential, Alpharetta, Georgia

QA Trainee

Responsibilities:

• Tested an electronic health records and medical practice management application, developed for tracking patient demographics, Patient Scheduling, Electronic Medical Records, Medical Billing and more.
• Testing included new features, upgrades, enhancements and production fixes
• Studied business requirements and technical specifications to create test documentation
• Created and executed detailed test cases for testing the application
• Performed Functional, Integration and Regression testing in QA and production environments
• Performed smoke test of the QA build by executing test cases for major application functions and reporting execution issues
• Identified software failures, reported issues via Quality Center and Bugzilla, performed bug verification testing
• Participated in regular QA team meetings to discuss testing process and assignments

Confidential

Junior Test analyst

Responsibilities:

• Analyzed business requirements and functional documents
• Developed Test cases, Test data and executed Test cases relating to functional testing in QC
• Participated in walkthrough meeting, with all other QA, weekly assessment meetings with business analysts and developers.
• Managed all types of change requests including defects, enhancements, issues and documentation changes using Quality Center.
• Performed Data-Driven Tests by passing different sets of data and checked whether the information entered is updated into the database.
• Involved in positive and negative testing
• Performed Regression testing to make sure all the defects found are fixed.
• Performed browser compatibility testing for web application using Chrome,IE,Safari
• Performed exploratory, functionality, GUI and Regression testing of the new builds.
• Perform front end GUI validation and back-end database verification using SQL queries
• Extensively used Quality Center for test planning, bug reporting, Tracking defects, Creating reports

Environment & Technologies used:QC, Windows 8, IE, Mozilla Firefox, Chrome, Ms Excel, Ms word, SQL, Unix, QTP, UFT, Load runner, VB script

Confidential

Technical Support Executive

Responsibilities:

• Handling Help desk activities in L1 Support
• Passwords reset and unlock account for SAP users.
• Creating Ids in ESS portal
• Played the role of user acceptance testing the ESS application if the user can view all the data.
• Authorized the roles in SAP HR so that the user can view all his information in ESS portal
• Has worked in BMC Remedy software
• ID creation,modification,deletion in SAP HR
• Has trained the employees for ID creation in SAP HR.
• Record Problems and assigning priority in Remedy
• Provide level one problem resolution.
• Escalate next level of support.
• Document and maintain help desk process and procedures.
• Handling mails and replying to the users via mail.

Confidential

Customer Care Executive

Responsibilities:

• Handling calls
• Conveying the customers about the products and offers
• Solving the customers queries and giving them proper solution
• Escalating the complaints of the customers to the concern department, sending mails for validity, status & balance updation of customer
• Providing bill clarification to post-paid customers