SUMMARY:

• 11 years of experience in complete life cycle of Software Testing Process - including Manual Testing and methodologies.
• Good experience in Automation, Stress / Performance Testing. Rich experience in project scoping, requirement gathering, estimation, scheduling, tracking and project closure formalities.
• Ability to work in a team environment or independently.
• Worked as a UAT Lead and performed Production Checkout during production deployments during respective releases.
• Worked closely with Business to understand the business requirements and help them to do production certification.
• Requirements/Design Review, Test Planning, Execution, Test Reporting, Production checkout and production defect follow ups.
• 7 years of Onsite Lead/Manager experience with good test management, client interaction, communication and interpersonal skills.
• 7+ years of experience in Waterfall and 4 Years of experience in Agile (Scrum) testing methodology. Work on Agile Test Strategy in the Agile Room. Working on Business Analysis and Research for Story creation.
• Familiar with online banking platforms, Mobile Banking, Browser Testing, ADA Testing, Web services, CRM, CRM - Salesforce Integration and Sandbox Database testing.
• Strong skills of preparing Test Strategy, Test Planning, Test Case preparation, Risk Analysis, Data management, Regression, Agile Testing, Test Automation using QTP/UFT & basics of Selenium tools.
• Currently Leading/Managing a team of 4 onshore test leads and more than 22 offshore resources.
• Responsible for handling all the Production checkouts and production defects and meeting with all the Business stakeholders respective to each project deployed in Production.
• Responsible for utilizing technological analysis and design principles to formulate detailed application plans and processes in order to implement clients' requests for new or modified functionalities.
• Translating functional design into technical specifications such as program flow diagrams and translate technical specifications into program code.

TECHNICAL SKILLS:

Testing Tools: HP QC/ALM, HP Quick Test Professional, Rally, JIRA, VB Script, SQL, DB2, Mainframes - CICS, Mobile app testing tools (Perfecto mobile Tool), JAWS 14, MDA, Sauce Lab, Microsoft Visio, Rally, JIRA, CRM, Salesforce, Perfecto, Microsoft SharePoint, Excel, Word

Testing Methodologies: Waterfall, Agile (Scrum Methodology) and Hybrid Agile

Languages: C, Visual Basic, Java

Database Tools: SQL, Sandbox - Salesforce

Operating System: Windows, IOS / Android Mobile Testing

Primary Skills: QTP, HP - ALM, QTP, VB Script, SQL, Oracle, Testing SDLC.

PROFESSIONAL/TECHNICAL EXPERIENCE:

Confidential, New York, NY

Salesforce - CRM QA Onshore Test Lead/Test Manager

Tools: and Technologies: HP QC/ALM, Rally, JIRA and SQL, Oracle DB2.

Responsibilities:

• Participate in the entire Requirement review meetings along with the QA leads, BA and Line of Business; review all the initial estimates for testing and certification.
• Attend daily scrum standup meetings. Requirement analysis, Development/QA Grooming sessions.
• Worked on the User Stories, test scripts creation. Defect Reporting, Analyzing, Tracking and Report Generation using Rally.
• Understand the investment marketing and functionalities for each project. Few projects in investment marketing for Confidential currently are one of the great challenging projects I have had an experience with.
• Responsible for API testing for different Business Partners as part of Integration Testing
• Metrics driven Reporting (Defect leakage, slippage and Rejection Ratios)
• Provide QA support during Production deployment
• Responsible for project deliverables from Start to End for the applications handled by me
• Incident Management (Responsible for 2 application Tier 3 support)
• Interact with end users in understanding the Incidents better and create Knowledge Base articles to better assist Tier 1 & 2
• Developed the Test Cases Client based on System requirement documents and Business Rules, for Web Client Test Cases based on Use Cases, Wire Frames, Annotated Documents and Business Rules.
• Review End 2 End scenarios for the entire project and coordinate with other teams to complete testing and supported executing both Manual and Automation Scripts whenever necessary.
• Perform Bug Verification, Reporting and Root cause analysis (RCA).
• Point of contact for Accenture managers and clients for any management queries.
• Responsible for project billing, create new roles inside the project and proposing the same to the Accenture senior management and then to the clients.

Confidential, New York, NY

Salesforce - QA Onshore Test Lead/Test Manager

Tools: and Technologies: Perfecto, HP QC/ALM, Rally, JIRA and SQL, Oracle DB2.

Responsibilities:

• QA Portfolio lead for a team of 3 Onshore and 22 Offshore members, handling resourcing and work assignment for offshore resources.
• Performed Input Validations, User Interface Validations, Browser Compatibility testing and Navigation testing.
• Participate in production implementation certification to certify the projects for releases.
• Participate in the entire Requirement review meetings along with the QA leads, BA and Line of Business; review all the initial estimates for testing and certification.
• Attend daily scrum standup meetings. Requirement analysis, Development/QA Grooming sessions.
• Prepared Requirement Traceability Matrix to show the test coverage requirement vs. Test scripts.
• Worked on the User Stories, test scripts creation. Defect Reporting, Analyzing, Tracking and Report Generation using Rally.
• Understand the investment marketing and functionalities for each project. Few projects in investment marketing for Confidential currently are one of the great challenging projects I have had an experience with.
• Developed manual test scripts to evaluate Corporate Information Security Web based user authentication applications.
• Developed the Test Cases Client based on System requirement documents and Business Rules, for Web Client Test Cases based on Use Cases, Wire Frames, Annotated Documents and Business Rules.
• Review End 2 End scenarios for the entire project and coordinate with other teams to complete testing and supported executing both Manual and Automation Scripts whenever necessary.
• Perform Bug Verification, Reporting and Root cause analysis (RCA).
• Point of contact for Accenture managers and clients for any management queries.
• Responsible for project billing, create new roles inside the project and proposing the same to the Accenture senior management and then to the clients.
• Excellent troubleshooting, project management and problem-solving skills.

Confidential, Bellevue, WA

QA Lead (Onshore)/UAT Manager

Tools: and Technologies: HP QC/ALM, Rally, JIRA and SQL, Oracle DB2.

Responsibilities:

• Performed Input Validations, User Interface Validations, Browser Compatibility testing and Navigation testing.
• Participate in production implementation certification to certify the projects for releases.
• Participate in all the Requirement review meetings along with the QA leads and review all the initial estimates for testing and certification.
• Attend daily scrum standup meetings. Requirement analysis, Grooming sessions.
• Prepared Traceability Matrix to show the test coverage requirement vs. Test scripts.
• Worked on the User Stories, test scripts creation. Defect Reporting, Analyzing, Tracking and Report Generation using Rally.
• Developed manual test scripts to evaluate Corporate Information Security Web based user authentication applications.
• Developed the Test Cases Client based on System requirement documents and Business Rules, for Web Client Test Cases based on Use Cases, Wire Frames, Annotated Documents and Business Rules.
• Review End 2 End scenarios for the entire project and coordinate with other teams to complete testing and supported executing both Manual and Automation Scripts whenever necessary.
• Perform Bug Verification, Reporting and Root cause analysis (RCA).
• Point of contact for Accenture managers and clients for any management queries.
• Responsible for project billing, Create new roles inside the project and proposing the same to the Accenture senior management and then to the clients.
• Excellent troubleshooting, project management and problem solving skills.

Confidential, Concord, CA/Newark, DE

Team Lead/Onshore Lead

Responsibilities:

• Team for a more than 9 offshore and 3 onshore member team.
• Participate in production implementation certification to certify the projects for releases.
• Participate in all the Requirement review meetings along with the QA leads and review all the initial estimates for testing and certification.
• Started reviewing the System Impact Worksheet (SIW).
• Conditioning data available from the repository as per the front end of the application under test.
• Responsible in developing Test Cases with Test Director.
• Used VBScripts in QTP to access webpage script variables.
• Prepared Traceability Matrix to show the test coverage requirement vs. Test scripts.
• Developed manual test scripts to evaluate Corporate Information Security Web based user authentication applications.
• Developed the Test Cases Client based on FSD'S and Business Rules; And for Web Client Test Cases based on Use Cases, Wire Frames, Annotated Documents and Business Rules.
• Performed Input Validations, User Interface Validations, Browser Compatibility testing and Navigation testing.
• Performed Backend testing to verify the data integrity by passing SQL Queries.
• Performed Smoke and Functional testing on every build of the application.
• Defect Reporting, Analyzing, Tracking and Report Generation using HP Quality Center.
• Review End 2 End scenarios for the entire project and coordinate with other teams to complete testing and supported executing both Manual and Automation Scripts whenever necessary.
• Perform Bug Verification, Reporting and Root cause analysis (RCA).
• Review Risk, Mitigation and Contingency plan developed by the QA leads.
• Point of contact for Accenture managers and clients for any management queries.
• Responsible for project billing, create new roles inside the project and proposing the same to the Accenture senior management and then to the clients.
• Good Experience on Selenium IDE and creating Scripts in selenium --RC by using Java.
• Ability to work in a team environment or independently.
• Good at multi-tasking and working well under tight deadlines with high efficiency.
• Strong verbal and written communication skills.
• Expertise in analyzing User Requirements, Functional and Technical Specifications.
• Excellent troubleshooting, project management and problem solving skills.

Environment: Working on Java front end (Online banking Client Application)/ Mobile applications and Mainframe application (QWS3270- Terminal Emulation & File Transfer for Windows) as backend. Including various web-services middleware applications like WCC (Web-Sphere Customer Center), GAI (Global Access ID), PTS (P2P Transfer Services) etc.

Confidential, Concord, CA

QA Lead

Responsibilities:

• QA Lead for a 13 member team.
• Single point of contact for Dev, client manager and testing team.
• Participate in Requirement review meetings and provide initial estimates for testing and certification.
• Create and review System Impact Worksheet (SIW).
• Create and review test plan/test cases/requirement traceability matrix based on requirements.
• Prepared Traceability Matrix to show the test coverage requirement vs. Test scripts.
• Developed manual test scripts to evaluate Corporate Information Security Web based user authentication applications.
• Developed the Test Cases Client based on Business requirements and Business Rules; and for Web Client Test Cases based on Use Cases, Wire Frames, Annotated Documents and Business Rules.
• Create and review End 2 End scenarios for the entire project and coordinate with other teams to complete the testing.
• Performed Input Validations, User Interface Validations, Browser Compatibility testing and Navigation testing.
• Perform Bug Verification, Reporting and Root cause analysis (RCA).
• Create and review Risk, Mitigation and Contingency plan.
• Responsible for daily/weekly/monthly status reports to clients and Accenture senior management.
• Participate in production implementation certification to certify the projects for each release.

Environment: Working on Java front end (Online banking Client Application)/ Mobile applications and Mainframe application (QWS3270- Terminal Emulation & File Transfer for Windows) as backend. Including various web-services middleware bank applications like WCC (Web-Sphere Customer Center), GAI (Global Access ID), PTS (P2P Transfer Services) etc.

Confidential

Test Lead

Responsibilities:

• Participate in all review sessions, planning meetings and discussions involving the offshore testing team.
• Handling team of more than 8 resources from offshore and co-ordinate with the Onshore QA leads.
• Review all documentation created by the offshore team (for example, BRD, SPD etc.) for the respective project. Lead more than 2 projects at the same time.
• Also created test plans and test cases based on requirements if it was necessary.
• Perform offshore leads review for test plan and test cases.
• Upload and schedule test cases in Quality Center as per test objective priorities.
• Provide detail documentation to the Clients and Onshore QA leads based on the errors found by the team and the Reproduce (e.g. screen prints step-by-step reproduction instructions).
• Report defects and issues to development via defect tracking tool.
• Report any adverse testing conditions/risks to the Offshore Lead.
• Track and record data entry and scripts completed for Offshore Lead.
• Attend daily status meeting, discussing defects and issues found and work with the Release management during the meeting.
• Certify the new released changes during the eComm production install.
• Provide testing statistics such as RCA (Root Cause Analysis), quality metrics, DAR (Defect Acceptance Ratio) etc., to Onshore QA Leads.

Environment: Working on Java front end (Online banking Client Application) and Mainframe application as backend. Including various web-services middleware applications like WCC (Web-Sphere Customer Center), GAI (Global Access ID), PTS (P2P Transfer Services) etc.

Confidential

Tester

Responsibilities:

• Participate in all review sessions, planning meetings and discussions as directed by the Offshore Lead.
• Analyzed the Test plan, which detailed the testing scope, strategy, test requirements, and necessary resources.
• Ensure traceability of test cases back to the Business requirements.
• Conditioning data available from the repository as per the front end of the application under test.
• Responsible in developing Test Cases with Test Director. Used Test Director as Test Management Tool.
• Involved in Manual testing using Test Director to develop test cases, test scripts, Functional, Regression, Performance and User Acceptance Testing executing the scripts and logging the defects.
• Review all documentation (for example, BRD, SPD, SRS etc.) for the assigned project.
• Perform peer review for test plan and test cases.
• Designing and execute scripts for GAID/OLB/WCC/KTC/OLB application.
• Upload and schedule test cases in Quality Center as per test objective priorities.
• Create and Execute test scenarios and cases based on all documentation and traceability matrices.
• Verify test results.
• Reproduce all errors found and provide detail documentation (e.g. screen prints step-by-step reproduction instructions).
• Designing plan and scenario that needs to be validated for an initiative for GAID/WCC/OLB.
• Logging Defects and Tracking till closure for GAID/OLB/WCC/KTC/OLB application.
• Performing an End to End System Integration validation which is initiated from GAID/OLB/WCC/KTC/OLB.
• Report any adverse testing conditions/risks to the Offshore Lead.
• Identifying the scenarios that can be automated for a particular initiative and provide a detailed document on the same for GAID/OLB/WCC/KTC/OLB.
• Track and record data entry and scripts completed for Offshore Lead.
• Attend daily status meeting, discussing defects and issues found and tracking those issues or bugs till closure.
• Provide support to onshore team during production implementation.
• Providing the support to other teams for data conditioning in GAID/WCC/KTC/OLB to complete their critical tasks.
• Identifying risk in an initiative for GAID/OLB and querying to the onshore team through query tracker for the impacted initiative and
• Provide testing statistics such as RAC, quality metrics, defect acceptance ratio etc., to Onshore QA Leads.
• Participate in lessons learned and best practice discussions.

Environment: Working on QWS3270 Mainframe applications related specifically for Bank (BOSS, GAID, KTC, FFD) as backend. Including various web-services middleware bank applications like WCC (Web-Sphere Customer Center), GAI (Global Access ID), PTS (P2P Transfer Services) etc.