PROFESSIONAL SUMMARY:

• Technocrat with proven abilities to strategize & deliver large complex testing projects & programs, manage risks & seamless deliveries within budget and desired quality. Managed Onshore/Offshore IT Units of geographically dispersed global Organizations across India, UK, Australia and North America.
• Designed, Executed, Promoted and Maintained Testing Strategies and Plans that align with overall company's KPIs.
• Applied expertise in wide variety of technologies, platforms and methodologies (Waterfall/Agile) with a proven ability in building QA program to drive the testing to next generation.
• Have managed projects in Product, Consulting, Captive organizations. Enabling speed to market and faster execution through successfully automate and optimize processes
• Well Conversant with Client Relationship management, Program management and Execution, Transformation, Quality Assessment projects, Sales enablement contribution through response for RFPs, QA assessment and deal review, Cross functional Team management and skill development.
• Exposure to Six Sigma, CMM level 5 and ISO quality standards, project audits and IS risk audits.
• Strong team builder and facilitator, foster an atmosphere that encourages highly talented professional to balance high level skills and maximum production.

• Implementing plans for achieving contractual objectives. Lead client meetings and implement measurement techniques for result . Help to refine processes while leading teams for excelling delivery targets & service delivery metrics and help design monitor KPIs; implementing measurement techniques to measure progress and value derivation.
• More than 8 years’ customer facing experience in coordinating, implementing and executing organizational level service strategy to deliver value over the defined scope monitoring P&L, contribution margins at Project and program level.
• Adapt to process and metrics driven audits in pursuit of bottom - line goals and objectives.
• Extensive knowledge of T-Map process, project management methods using Waterfall and Agile and Automation levers to achieve Continuous Integration (shift-left), Delivery and Deployment.
• Anchoring test solution to RFI/RFP/RFQ/PQQ, forming quick response teams, coordinating & reviewing content to present best response.
• Providing estimations and review services along with developing and sustaining effective relations with clients to ensure repeat / referral services. Producing responses to requests for Information and requests for pricing.
• Planning project activities viz., scoping, estimation, tracking, change management, delivery management & post implementation support. Implementing project plans within preset budgets and deadlines.
• Preparing of annual budgets, revenue leakage prevention, new business initiatives, contractual amendments, Penalty/ Rewards working based on project milestones
• Business program and project analysis for identifying QA delivery milestone, release planning, resource forecasting and estimation

CORE COMPETENCIES:

Test Delivery Management Strategic Test Consulting & Solution Development Test Maturity Assessment Driving Testing Innovations & Building Test Strategies Pre - Sales Consulting and Support Bid Management Transition Management Client Relationship Management

TECHNICAL SYNOPSIS:

• Experience in monitoring and controlling test plan, design and execution phase while delivering business value for various applications under Mainframe, VAX VMS and MS-WINDOWS/NT environments SOA and web API’s integration tools
• Applied expertise in designing test strategies, methodologies and estimation techniques to achieve an optimum testing for Functional, Regression testing, Non Functional testing, D Confidential base testing, Legacy Migration, Compatibility, Web testing, UAT, Product Based testing etc.
• Designed multiple test solutions across Functional and Non Functional testing (Performance, Security), Digital QA (IoT, Social, Cloud, Mobile) requirements.
• Known to works closely with various cross-functional teams like Development, Architecture, Infrastructure, DB, Sys Admin etc. to ensure definition & deployment of a coordinated Testing Methodology

TECHNOLOGIES:

Operating System: Windows 7/XP/2k/2k3/2k8, Unix/Linux, MS-DOS

Project Management Tool: MS-Project, Jira, Rally (Agile), Confluence, Visio, UML, MS-Office, Excel (Pivots/Macros), Plan View

Methodologies: Agile/Scrum, RAD, XP, SDLC, Maintenance - Production Release

Test Tool Exchange: Mercury HP Test Suites Confidential Rational Test Suites ( Test Management, Team Concert, Quality Management, Clear Quest); TFS, MTM 2012

Open source Tools: Test Link Selenium IDE, Jmeter, WAPT-Pro, Bugzilla

D Confidential base: MS Access, MySQL, Oracle 10g, SQL Server

Scripting: Python scripting, VB Script

Web API’s: SOAP UI & Rest Services, JASON, Postman

Reporting: OBII, Doc1, Reporting, BOXI, Qlickview, SharePoint

PROFESSIONAL EXPERIENCE:

Senior Test Manager

Confidential

Responsibilities:

• Accountable for delivery of the Testing phase of multiple sprints ensuring scope, schedule, and quality objects are attained
• Define and communicate the Test Approach, standards, and tools for unit, System, integration, user acceptance, regression, and parallel tests.
• Ensures quality standards through effective use of delivery methods and standards
• Collaborates with business, technology, and process teams to build well-structured project plans that segments projects into pre-defined testing phases
• Collaborate with the Process & Build teams and Solution Integration Architect to create end-to-end test processes and be proficient in testing.
• Document and execute test requirements, test scenarios, and test scripts
• Coordinate and communicate any integrated testing requirements across functional areas and solution components. Assess the impact of the testing requirements to the technical architecture and specify the integration service requirements.
• Ensure project documents are complete, current and stored appropriately in Box.
• Keep senior management informed of key issues and changes which may impact expected business results.
• Manage defect resolution of the system defects; enable teams involved in testing and defect resolution with information to prioritize and schedule work
• Align process and business resources for Integration Test and UAT. Ensure the timely business validation of actual testing results and participate in the defect management (triage) process
• Communicate regression testing requirements to the project team and teams
• Facilitate team meetings effectively.
• Mentor team members, motive team to succeed and give recognition for results.
• Complete all appropriate testing documentation required by the other project teams and Group IM - e.g., test completion memos
• Define details of testing work and test reporting processes.
• Provide status on testing to project management
• Set up a team of 70+ test associates in Onsite-Offshore model
• Delivery dashboard to track Sprint execution for functional, automation and Performance resulted in reducing manual report creation.
• JIRA adoption to report standard metrics tracking delivery at project levels.

Senior Test Manager

Confidential

Responsibilities:

• Anchoring test solution to RFI/RFP, forming quick response teams, coordinating & reviewing content to present best response.
• Providing strategies to the leadership team for continued improvement in effectiveness & efficiency of business.
• Spearheading the Digital assurance practice to support clients in their digital transformation journey. Developing the respective competencies and cross skilling teams to gear the organization to support the new service offerings
• Global deal solutions and business development (structuring deals) and account mining for testing space (Structured account mining framework across all the major markets and pipeline development worth 50 mn euros)
• Providing estimations and review services along with developing and sustaining effective relations with clients to ensure repeat / referral services. Producing responses to requests for Information and requests for pricing.
• In execution of business, technology and operational consulting engagements in the areas like IT strategy definition, process rationalization, definition of target operating model
• Managing analyst relationship and third party advisors for Confidential in QA space
• Involved in Test Maturity Assessment, due diligence for full spectrum test solution
• Have set up test practices globally around digital transformation and driving delivery in QA space. Contributing towards domain based solutions; conceptualizing due diligence, showcasing domain capabilities and proposing BA-QA strategy

Test Manager

Confidential

Responsibilities:

• Discuss and meet with key stakeholders to make sure defined objectives are aligned with enterprise vision to develop a technology innovation roadmap & program to plan optimal uses of new or existing technologies by leveraging cross-firm technology research and pilot programs.
• Oversaw end-to-end project set up and engagement management (Offshorability analysis, transition from incumbent, defining KPIs & SLAs, governance structure, risk mitigation and RACI matrix definition)
• Led initiatives like Cost optimization, Vendor consolidation, Offshorability analysis, Test Industrialization

Lead Consultant

Confidential

Responsibilities:

• Able to drive, manage and facilitated the testing transformation initiatives and strategy across multiple accounts and locations.
• Able to demonstrate the partnering with various stakeholders e.g. Account teams, clients, testing practice for identification of transformation opportunities, provide testing SME knowledge in designing the roadmap and drive the change in line with the overall transformation strategy of Confidential Testing practice
• Demonstrated continuously strive to eliminate waste, improve existing process, customer satisfaction,, bring in new technologies, and thought leadership to the engagements.
• Work with strategic clients to help transform the existing testing engagement. Transform them to Output or Outcome based managed Testing engagements.
• Work collaboratively with clients to create custom solutions to achieve and exceed cost, quality and productivity target.
• Help customers to Shift the focus towards Left in the SDLC to drive QA and not QC
• Instrumental in providing automation frameworks in QTP, ETL automation.
• Strategized, Defined, Adoption of Optimization techniques (Orthogonal Array Testing Strategy, Risk Based Testing, Common Test Planning focused towards business transformation. Increased Test Productivity, Automation, remove Non Value Added defects)

Project Lead

Confidential

Responsibilities:

• Led QA manual testing and automation projects with Agile and V-Model methodology for PRIME Testing with 45 + resources at multi sites in India location with Mainframes, CICS, VB and .net applications like TOPS, COMET, UPCSA (downstream Applications)
• Developed and Managed Project, Resource Profiling, Risk, Configuration, Change Management Plan, Process Model, Communication Plan, Management Status Reports, Quality Assurance Plan
• Advised and Reviewed Test Strategy, Test Estimation, test plan, test status reports to achieve an optimum testing
• Controlled and escalated Schedule and effort Variance if any & Implemented various Bright Ideas with SEPG team
• Responsible for supervising, motivating QA Leads and QA engineers and supporting team pyramid correction
• Interfaced with HR and recruitment for talent acquisition, resource rotation, hiring events, employee exits
• Allied and worked with senior executive, directors, Team Pyramid Correction, Compensation/ Grade Correction.
• Created various process solutions (manual, automated) for the team efficiency
• End-to-end engagement and Vendor Management (Vendor selection through RFPs, contract management, monitoring KPIs & SLAs)
• Led initiatives like Cost optimization, Vendor consolidation, Offshorability analysis, Test Industrialization
• Supervised multi-location & multi-cultural team: PRIME QA teams and contractors from multiple vendors across US and India
• Responsible for successful transition of the engagement to Confidential in-house testing team.
• Grew the account from 4-25 resources with a yearly revenue jump from 2.5 mn to 11 mn USD within 1.5 years
• Maintained CSAT scores of 8+ consistently

Test Lead

Confidential

Responsibilities:

• Planning, scheduling and resource allocation of testing tasks
• Interacting with client for issue resolution and Developing, implementing Batch Estimation Model and Processes & Developing the Metrics system
• Exposed to Quality Frameworks from testing and Quality perspective.
• Post-Merger Integration and Transition management

Senior Quality Analyst

Confidential

Responsibilities:

• Defining Test Strategy for Middle layer where API testing was involved
• Testing CRs during project Maintenance Release & Warranty phase and Executing & Updating Silk Test scripts for the CRs during UAT phase.
• Executed automated script in batch & single mode using call scripts and analysis of the result including defect logging & tracking and Prepared System-testing checklist for System Testing of different modules.
• Developed UI Checklist for exhaustive UI Testing, Developed automated test script for functional testing using WinRunner 7.01, executed automated script, analyzed results, defect tracking, verifying bug fixes and closure of the defects for a financial system.