SUMMARY:

• Experienced Project Manager, systems QA lead, system implementations, strategic planning, leadership, and workforce strategy with over 10 years of testing and process mapping and SDLC experience.
• Strong ability to communicate with all levels of management and non - management personnel.
• Driven multi-tasker with the ability to manage multiple projects and processes with competing goals.
• Six Sigma, Lean, and Agile methodology knowledge base with Green Belt certification.
• Stakeholder management, detail oriented, & process driven to obtain results by building rapport, flowing with change, with an eye for strategy, finance, systems, process, and mitigating risk.
• Managed multiple global implementation teams developing business cases, test case scenarios, SIT and UAT testing in both sandbox and live production, managing lifecycle planning, and escalating issues. Tracked issues to resolution while working with senior leadership and being a liaison between the business and IT.
• Developed training for new process and systems and trained across all levels and all business units, including our off-shored teams and global counterparts.
• Managed multiple off-shoring initiatives by developing the training materials and mentoring team members in other locations on processes, monitoring progress and control charts, and managing and releasing once hyper-care was concluded.
• Experience with assisting to develop e-commerce solutions, testing, onboarding of client base, and training of team members in utilization.
• Experienced offshoring and change management professional.
• Experienced in rapport building, gathering information from all parties, process mapping, and relaying facts back to stakeholders for decision making.
• Seasoned bridge between technical teams and the business, all levels and cross-functionally.
• Former Operational Finance professional with expanded knowledge in Finance, Customer Service, End User support, developing work-a-rounds due to system limitations, creating solutions through teamwork, and being a central point of contact for all of NAM while managing multiple responsibilities and colleagues.

TECHNICAL KNOWLEDGE:

Platforms: SAP, SAP FCSM, Workday, Lawson, Oracle, EDI, PeopleSoft, SharePoint, Acuitive solutions

Hardware: PCs, laptops, Printers, Smart phones, Project equipment

Tools: PMUWS, Pac2000, TFS, ARAM, ALM, SAP Super User and SAP FSCM, PeopleSoft, SharePoint, MS Office & Project, Contract pricing programs, GT Nexus, EDI, Lawson, Workday, TRIMS, IQ Navigator, Emptoris, IRIS AP, RCSA Reporting, Oracle, Visio, MS Live Meeting, Remedy, E-commerce, Visual management (VMS), Audit, OFAC, AML/Third Party Vetting & Risk Management and Mitigation, Skype/Lync

PROFESSIONAL EXPERIENCE:

Confidential

QA Team Lead Test Coordinator

Responsibilities:

• Project to migrate applications from legacy servers to the cloud, Cloud Azure Project.
• Coordinating with applications’ teams to determine their needs and working with them to solidify test plans, test strategies, test scripts, and testing timelines, while tracking defects until completion for 100s of applications to stay in compliance and to provide approval and documentation for the applications to migrate successfully to the cloud.
• Understanding of end goals and strategy, while fostering a collaborative team environment, taking the lead where necessary by onboarding and training new team members and streamlining work methods, and providing updates on process and changes to the team.
• Working with multiple systems, multiple business levels, and groups to coordinate efforts and ensure all deliverables needed for compliance, audit, and migration to ensure they were well documented and successfully promoted.
• Reduced costs to the project by asking the right questions to determine if external resources were needed by vetting application teams and their requirements. Also worked with admin to help identify cost reductions for all colleagues by selecting the correct devices utilized in a work from home environment.
• Assisted in bringing new Cloud PMs and migration leads up to speed on Cloud requirements and deliverables.
• Worked with application teams and ISOs to help mitigate risk levels down to migrate, coordinated escalations where necessary for risk, and for issues related to migrating to the cloud.
• Kept up with testing requirements and documentation, while assisting project teams with their testing and moving from environment to environment (DEV, SIT, UAT, BCP, PROD). Participated in production calls and escalating issues on production calls.
• Attended and facilitated calls from Discovery to Production and worked from home in a fast paced and virtual environment successfully.
• Utilized Pac2000 to attach required documentation to production CRs and approve QA stakeholder role requirement. Coordinated when issues with Pac2000 CRs had issues or weren’t yet created to get resolution prior to production, documenting issues and approvals for production/migration night. Trained all QA team leads on how to use Pac2000.
• Documented issues and approvals on production nights and updated status and tracked documentation post migration.

Confidential

Operational Risk Consultant

Responsibilities:

• Project to critically review and audit third party engagements and relationships within the International Wholesale Business operations sector to ensure compliance with risk management and WF policies and procedures.
• Understanding of end goals and strategy, while fostering a collaborative team environment, taking the lead where necessary to obtain objectives.
• Working with multiple systems, multiple business levels, and vendors to research and ensure risk procedures and risk assessments are completed timely and accurately.
• Updating procedures when necessary.
• Utilizing research skills, critical thinking, attention to detail, multi-tasking, and adaption to changing priorities, along with knowing when/how to escalate for missing information in a fast paced environment.
• Working as a third party officer, engagement manager delegate, and engagement manager by reaching out to LOBs and vendors, managing cyber vulnerabilities, risk assessments, contract reviews, and updating systems to reflect updates and status.

Confidential

AR/AP Systems Analyst

Responsibilities:

• Project where I learned all AR and AP processes to assist with testing and implementing processes to the Workday system and converting from their oracle based system Lawson successfully.

Confidential

Sr. A/P Analyst

Responsibilities:

• Reviewed and audited accounts payable for all contingent labor suppliers and sub vendors, utilizing strong excel skills to streamline processes and ensure accurate reporting of inconsistencies and potential risks, involving data reconciliation.
• By the end of the project, reviewed over 33 suppliers and over 10,000 employee payables.
• Implemented processes, which enabled suppliers to submit monthly reporting, providing documentation of contingent labor payments to identify inconsistencies, reduce review time and cut risk by more than 50%.

Confidential

Escalations and Process Improvement Manager

Responsibilities:

• Joined Customer First, 2014, a dedicated group of finance and operational experts focused on improving internal and external customer experiences, ease of doing business, while reducing working capital. Provided end-to-end customer knowledge focused on invoicing, statements, disputes, payment applications. Provided due diligence, risk assessment, and credit approvals. Analyzed non-value adding tasks (waste); supported global service centers, and offshoring of processes.
• Worked with key Confidential Met directly with client management to resolve issues and update billing procedures to their needs. Changed perception of collections team by guaranteeing quick and accurate response times.
• Handed over 150 accounts to offshore counterparts with less than 5% sales outstanding.
• Drafted a cost/benefit analysis for using finance colleagues in the customer service department, post offshoring transition. The recommendation saved 16 jobs and retained key client business by providing seamless transitions.

Escalations Manager

Confidential

Responsibilities:

• Led briefing presentations for Confidential Line Executive team and Global VP to demonstrate the department’s value and contributions to the bottom-line - resolving over $5 million in past due Per Diem receivables due to working with IT to develop risk and financial data programs to ensure we had accurate reporting.
• As the company underwent numerous reorganizations due to offshoring, took on various leadership roles, managing strategy, goal setting and reporting.
• Managed Collectors and all third party collections teams, while driving continuous improvements of collections tactics, OFAC and AML reviews, and dispute processes for North America.
• Central escalation point for all NAM issues, oversaw account mitigations, managed stakeholders, negotiated with senior executives, supported collections floor.
• Completed a longstanding Green Belt to streamline the time sensitive foreign demurrage transfer process globally, allowing NAM to capitalize on foreign incurred demurrage and reduce costs by > $8 million within 2 months.
• Transitioned 140 critical accounts to Manila and Chennai collections teams during Confidential Agency offshoring initiatives, Facilitated development of Standard Operating Procedures and processes, delivered training, managed final account transition, and follow-up hyper-care management.
• Worked with the customer’s third party invoicing/audit team to develop business case and gain $5000 in funding to resolve invoicing gaps between SAP and EDI. Resolved $3 million outstanding, $350,000 detention and demurrage outstanding issues with several multimillion-dollar accounts with an average of 65% improvement in receivables turn time.
• Selected to A/R Employee Engagement team to improve morale post offshoring. Interviewed colleagues to gain ideas. Presented feedback to leaders and five ideas were adopted. Post survey demonstrated increased morale of 75%.
• Improved effectiveness of collection calls by training colleagues to research prior to calls, establish a list of questions to target results and ask the right questions. The receivables team decreased aging receivables by 45% initially.

Confidential

Functional Project Manager

Responsibilities:

• Managed commercial receivables for 42 global key clients valued at $60+ million portfolio with a focus on process improvements and transitioning accounts to more automated and standardized processes to reduce costs, ensure risk management and payment procedures were in place and compliant with regulatory standards.
• Ranked #1 performer for reducing working capital, and clearing critical accounts of high past due receivables prior to year-end.
• Implemented improvements to enhance customer confidence, simplify release services, and enhance the e-commerce website.
• SAP Super User - Tested A/R and order to cash (OTC) in system integration and user acceptance testing (UAT). Raised Test Problem Reports (TPRs) and OMADA change requests and followed through to completion. Assisted in troubleshooting issues, end user training, and creating test cases for OTC liner implementation while handling A/R for more than 50 global key clients.
• Participated in process mapping to identify waste. Used control charts, PDSA’s, visual management. Managed stakeholders across multiple levels inside and outside the organization. Assisted in establishing Post-Call process.
• My Finance Power User (E-Commerce Tool) - trained colleagues, on boarded customers, performed customer set-ups and walkthroughs, established collections power user schedule, ensured compliance for customers, and managed colleagues. Tool is now utilized by over 95% of customer base.