SUMMARY:

• IT Systems QA professional with over 12 years of experience in areas of Client - Server Technology, Cloud applications, Data warehousing/Business Intelligence softwares.
• Delivered strong results and earned recognition in QA projects leveraging technical, business, functional, and resource management skills. Adaptable and versatile fulfilling diverse roles of Sr. QA Lead, QA Lead, Business Analyst, Delivery Lead on various projects.
• Led teams up to 12 team members and managed resources in onsite-offshore model. Excellent people management skills with practical knowledge of guiding team members to deliver high performance. Result oriented, detail-oriented, deadline driven, organized, accountable, and able to perform well under pressure.
• Web Applications, Client-Server Technologies, Data Warehousing
• SDLC methodologies including Waterfall, Iterative and Agile
• Test strategy, test plan, test cases, test scripts, test execution, defect logging, generating test reports, defect reports and QA documentation
• Resource planning, work allocation, LOE (Level of effort), scope assessment, testing framework, reporting metrics, defect reports, change management
• Traceability Matrix, Defect management, Problem solving and Bug Reports
• Functional Integration, GUI, Smoke & Sanity, Black box, Ad-hoc, System, Regression, Back-End, End-to-End and User Acceptance Testing (UAT)
• PDD, BRD, FSD, TDD and CR’s and analyzing the requirements
• Insurance, Pharmaceutical, Healthcare and Financial industries
• Monitoring, mentoring and training of onshore and offshore teams

TECHNICAL SKILLS:

• HP Quality Center, HP Application Lifecycle Management Software, Mercury Test Director
• Oracle, SQL Server, SQL, JIRA
• SOAP UI, UFT, Cognos 8 BI, Crystal Reports
• Advanced analytics in MS Office Suite, MS Project, Microsoft Share Point, PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential

Lead Systems QA Analyst

• Managed and led QA team of 2 - 5 members
• Reviewed the user stories, enhancements and tickets in ServiceNow
• Created test plan, test scenarios, test scripts, test cases, sign off document, defect reports and traceability matrix
• Performed Smoke, Functional, Integration, Regression and UAT testing
• Worked with development team for verifying the test environment for the new built releases
• Used HP ALM for complete testing and defect management
• Conducted defect review calls, worked closely with development team for debugging and quick resolution of defects
• Participated in daily standup meetings to ensure progress and remove blockers
• Represented QA team in all the project meetings in the all phases of the projects
• Led and contributed to the success of various application enhancements like Epics, WebEpics, ConceptOne

Confidential

Lead Systems QA Analyst

• Managed and led QA teams up to 12 team members
• Designed test strategies, developed test plans & test scripts and provided test case estimates and prepared LOE’s
• Thoroughly reviewed PDD, BRD, TDD and FSD and provided feedback to respective teams that led to change and improved documents
• Performed ambiguity reviews of the requirements
• Reviewed BRDs, FSDs and provided knowledge and direction to the team that improved understanding and helped creation of better test scenarios, test scripts and test coverage
• Led the automation team and worked towards creation of effective regression suite
• Conducted defect review and scenario review calls with business and development teams
• Created test harness programs and pro rata document for the calculation of premium for the test programs
• Performed Smoke, Functional, Integration, Regression and UAT testing
• Used HP ALM for complete testing and defect management
• Worked on multiple projects simultaneously and able to switch with ease from one project to another
• Led and contributed to the success of various applications like Underwriting management system (SUMS), Accounting management system (Velocity), Admin access systems, Forms Manager (Accord Forms & Carrier Forms), Benefit point application, Reports, Document Management System (ImageRight), Sales Force toll, Saleslogix etc.

Confidential

Sr. Systems QA Analyst

• Led QA teams of 2 - 6 members
• Prepared test plan, test strategy, test scripts, change request, test case estimate document and LOE’s
• Managed resource planning and work allocation for both onsite and offshore teams
• Prepared Test Metrics and Reports and send to stakeholders as per the communication plan
• Work closely with the Business and the SME to understand the application and the enhancements
• Performed Smoke, Integration, Functional and UAT testing for all the releases.
• Used SQL for backend testing for ISMART reports
• Tested both Canned and Custom reports.
• Worked with automation team towards creation of effective smoke test and regression suite
• Conducted defect review and scenario review calls with business and development teams
• Performed the execution of UFT automated test cases
• Used HP ALM to upload requirements, deign test steps, map requirements to test, requirement Traceability, test execution, logging defects and generation of defect reports
• Worked on Agency Management System (Nexsure), Surplus lines taxes management system(iSMART) and Mortgage reporting

Confidential

QA/BA Analyst

• Reviewed Business Requirement Documents and specification documents and prepared test scenarios and test cases
• Executed test cases and logged defects using HP Quality Center
• Performed functional, regression and UAT testing
• Documented business requirements and UAT test cases
• Documentation of test results, generation of test reports
• Data analysis using MS Excel, and data visualization using Microsoft PowerPoint