PROFESSIONAL SUMMARY:

• Experienced Information Technology professional with 17 years of experience in managing projects in customer facing roles.
• Broad skills range in Project Management, Requirements Management, Test Management, Quality Assurance/ Management, and Process Improvement.
• Management of multiple types of projects: application development (full and enhancement), application support, application transition, software implementations, process improvement, and sales engagements. Experience in an IT PMO with roles of PM support and mentoring in system development methodology and associated tools and processes, along with definition and maintenance of standards for project management within the organization.
• Extensive customer facing project experience supporting a diverse set of accounts and customers.
• Strong interpersonal and communication skills. Able to effectively communicate with all levels of management and with the customer, business teams, development teams, technical team members, suppliers and vendors.
• Strength in in building both customer relationships and team relationships.
• Experience in adapting to a broad range of tools, technologies, roles, and industries.
• Excellent skills in time management, prioritization of tasks to meet conflicting deadlines and handling multiple responsibilities.

SKILLS AND TOOLS:

• SDLC and System Development Methodology
• Requirements Gathering
• Issue & Risk Management
• Schedule Development & Management
• PMO (Project Mentoring, Support, and Governance)
• Scope Definition and Management
• Project Mentoring
• Project Planning and Management
• Metrics
• Resource Planning
• Status Reporting
• Team Management
• Requirements Analysis
• Release Management
• Quality Management
• Budget Tracking and Monitoring
• Software Project Management
• Process Improvement
• Quality Assurance
• Requirements Management
• CMMI
• Change Management
• Project and System Documentation Development
• Test Planning and Management
• PMBOK
• Process Compliance
• MS Project
• Microsoft Office Suite
• Caliber
• Project Tracking and Status Tools
• Visio
• Quality Center
• ServiceNow
• SharePoint
• PPM
• ALM

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Participated in all aspects of the apps management transition project from incumbent vendors to HPE.
• Managed Quality Gate (contract SLA) activities. Developed presentations for gate review and approvals.
• Performed project reporting using HPE’s status reporting tool.
• Managed access provisioning for all additional support team members utilizing ServiceNow. Involved daily interaction with the Cenovus access provisioning team, project team and daily reporting out of status.
• Coordinated and knowledge transfer sessions from vendors to HPE.
• Provided transition issue & risk management support.

Confidential

Project Manager

Responsibilities:

• Managed multiple Confidential (Global Regulatory Compliance) projects on behalf of Confidential /HPI.
• Conducted kick - off interviews with HPI project managers to understand project scope and requirements.
• Worked with project teams (BA’s, architects) on review and analyses of requirements and documentation of in-flight projects to develop plans for delivery.
• Develop timelines and schedules to support multiple projects based on scope and deliverables.
• Developed staff plans and worked with resource manager to secure project resources.
• Worked with various HPI project management tools and processes to manage projects.
• Managed offshore and onshore daily team activities and reported out on status to leadership.

Confidential

Business Analyst

Responsibilities:

• Consolidated all workshop d Confidential to develop the Business Requirements document (BRD).
• Reviewed all documentation acquired during workshop discovery sessions for the HD Merchandising solution
• Conducted reviews with team SME’s and management to aid in refinement of document.

Confidential

Project Manager

Responsibilities:

• Planned for scope of phase 1 development of an offering for a digital mobile application experience.
• Worked with teams from the Mobility practice on development of an assessment deliverable for solution features and options.
• Developed a preliminary ROM, associated costs and worked to procure resources.
• Managed development of a SOW for the potential delivery engagement.

Confidential

Management of the development of analytics

Responsibilities:

• Managed the definition, development of an accelerated 2-month delivery of the proof of concept to be sold to potential customers in the media and entertainment industry.
• Developed staff plan and secured team resources.
• Developed project plan and led project team, sales executive, and director level status meetings.
• Assisted in developing presentations for use in sales meetings, demos, and internal presentations.
• Worked with solutioning, marketing, and offering managers to define required offering collateral.

Confidential

Project Manager

Responsibilities:

• Managed offshore and onshore teams dedicated to support of the Confidential ITMS system.
• Developed MS Project schedules based on scope of release of estimated development enhancement work and adherence to contract and budget.
• Worked with the PMO to maintain project status and metrics for HPE reporting and completed weekly PMO status reports.
• Developed yearly Measurement Plan and Estimating Packages.
• Participated in Confidential project process audits.
• Involved in work product reviews of all release deliverables.
• Developed/maintained process documentation per audits and re-planning.

Confidential

Project Manager

Responsibilities:

• Managed the Plan/Define phases for an enhancement project (utilizing Microsoft Dynamics CRM) for the Ford call center agent/dealer application and dealer portal.
• Led kick-off/planning sessions (scope, requirements, deliverables, high- level dates, schedule).
• Worked with the Confidential program manager on resource planning for Construct-Deploy phases.
• Completed customer weekly status updates and reviewed monthly financials for budget tracking.
• Managed development/review and signoff of Designs.

Confidential

Tower Lead

Responsibilities:

• Worked as the Microsoft Dynamics CRM tower lead in support of the project.
• Developed project schedules to be integrated into the master integrated schedule.
• Managed progress to schedule, team activities and reported out on both in status calls, and on weekly tower status reports to the PMO.
• Managed issues and risks (project and cross tower) via SharePoint.
• Worked with the CRM resource manager on staffing needs.

Confidential

Project Manager

Responsibilities:

• Managed work as a Cognos reporting project manager. Managed an onshore/ offshore team, ensured work was prioritized with the customer, estimates and timelines provided, resources assigned, status provided, and worked with sustain and change management teams to ensure changes were deployed successfully
• Managed work as a project manager for the Information Warehouse. Managed an additional onshore/offshore team. Ensured estimates and timelines were developed based on impact analyses conducted on changes, status provided, and work was managed and deployed successfully via sustain and change management teams. Also, ensured monthly forecasts were provided to Ally management.
• Managed completion of all work product reviews on deliverables.
• Worked with Ally regarding resource planning for prioritized work based on resource availability and conducted HPE resource reviews to ensure adequate allocations across prioritized work.
• Communicated project status and risk/issue status via client meetings, team meetings, and director level program reviews.
• Worked with offshore team lead to ensure PM developed plan was followed for all team members.
• Supported completion of required yearly project audits on process and deliverables.
• Ensured Confidential IW program level plans and team management documentation were updated.
• Worked with offshore project lead to ensure month end activities were completed and ensured team hours were tracked to ensure adherence to contract and budget.
• Ensured development teams followed defined development processes and used required tools (Caliber/Quality Center/Subversion/StarTeam).

Confidential

Project Manager

Responsibilities:

• Worked with GM management to ensure key projects were identified to use an Innovation Lab that would provide the engineering tools (Siemens software) to ensure successful projects.
• Worked with the GM engineering teams and vendor to develop plans and schedules for each identified project for migration for use of the lab.
• Developed a project Health Check presentation template that was used for weekly Health Checks (Readiness Checks) with projects, and facilitated each meeting.

Confidential

Staff Aug Project Manager, Sustain) Lead, Test Lead

Responsibilities:

• Performed in multiple OnStar roles at various points during the year
• Performed as a Project Manager on a team to develop processes for the China Sustain team. Worked on a team to analyze needs, and develop plans and schedules.
• Performed in a role as an OnStar Sustain Lead for various applications. Managed the Confidential sustain team in resolving issues and business requests while working closely with OnStar managers.
• Performed in a role as Test Lead in support of various projects to develop plans to address past issues of unsatisfactory/incomplete testing, ensured issues identified were closed and management status reporting was completed.

Confidential

Test Lead

Responsibilities:

• Managed Quality Center activities to support system and user acceptance testing.
• Interfaced with the business team to support user acceptance testing.
• Assisted development team in testing defect fixes in preparation for application launch.
• Reported on status of defect resolution to GM.

Confidential

Quality Assurance and Requirement Analyst

Responsibilities:

• Worked with the offshore technical team to facilitate development of requirement deliverables.
• Ensured deliverables met standards of the GM system development methodology by conducting quality reviews of deliverables.
• Ensured supplier adherence to GM GPD standards and processes.
• Participated in customer deep dive business and system requirement reviews.

Confidential

Project Analyst and Quality Lead

Responsibilities:

• Managed supplier development of SDP-21 Plan and Define phase development deliverables.
• Ensured project deliverables met standards of the GM SDP-21system development methodology by conducting quality reviews.
• Monitored the supplier project schedule to ensure adherence to timeline.
• Managed project issues, risks, and action items and ensured technical and business progress reviews were conducted.
• Led a test team to develop test GM SDP-21 deliverables.
• Planned for scope and schedule of testing activities.
• Created status dashboards for reporting on test activities and templates for use in recording and reporting out on test results.
• Managed UAT testing with the business and reported out to GM management on test results.
• Performed reviews of and ensured test cases and other test deliverables adhered to GM standards.