Quality Engineer Resume Atlanta, GA - Hire IT People

PROFESSIONAL S UMMARY:

Detail - oriented Quality Engineer with extensive experience in Software Testing, Mobile Testing, Technical Support and customer service.

SKILL:

Knowledge of HTML, SQL, Java programming, Java Test cases and script creation
Script Microsoft Office - Word, PowerPoint, Excel, Access
Ability to support and provide one-on-one Customer service expert for end-users. Analytical and critical thinker
Software Testing & Debugging Fast learner
Configuration & Troubleshooting Skilled multi-tasker
Knowledge of automation testing using selenium Knowledgeable in Mac systems

WORK HISTORY:

Quality Engineer

Confidential, Atlanta, GA

Responsibilities:

Plan, develop and administer software test plans to detect and diagnose errors and bugs.
Perform regression, integration, platform and performance testing to certify the stability and usability of software systems.
Develop and execute test programs that helped improve accuracy of QA result.
Provide comprehensive software release documentation and to support staff after compiling QA test outcomes Keep Team lead current on project status.
Work closely with Business Analyst and Software Developers.
Develop and implement automation testing method and procedures.
Create test cases, scripts, and data for both automated and manual testing
Participate in team Scrums, planning and retrospectives. (Agile Framework)

Quality Analyst Engineer

Confidential, Atlanta, GA

Responsibilities:

Ensured that all products met functional and design specifications.
Determined test requirements and developed customized test plans.
Documented any observed quality issues to management immediately.
Identified, analyzed, and documented defects, questionable functions, errors, and inconsistencies in the software functionality.
Worked closely with the development, and product management teams to keep up to date with functional and performance requirements and contributed suggestions to software enhancements.
Regression tested of any functional enhancements.
Consistently met testing deadlines and requirements for all software enhancements.

Senior Technical Support Specialist

Confidential, Atlanta, GA

Responsibilities:

Provided first-level technical support to end-user on proprietary software and applications.
Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.
Documented recurring issues and creating trouble tickets.
Created reports using Crystal Reports.
Worked closely with the testing, development, and product management teams to keep up to date with functional and performance requirements and contribute suggestions to software enhancements.
Assisted in new employees and cross-trained with other departments.
Keep customers informed of progress during issues lifecycle as well as best practices.
Managed call flow and responded to technical support needs of customers.
Identified and solved technical issues with a variety of diagnostic tools.
Provided on-call support for critical issues.

Customer Support Specialist

Confidential, Douglasville, GA

Responsibilities:

Provided technical assistance and support to end users by emails and phone calls.
Documenting recurring issues and creating trouble tickets.
Researched and resolved problems and customer questions requests.
Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in the software functionality.
Gathered customer and technology information to determine technical support level.
Worked closely with team members to meet or exceed all customer service requirements.
Managed customers' expectations and experience to a high degree of customer satisfaction.
Described solutions to customers accurately and persuasively.

Quality Assurance Analyst

Confidential, Marietta, GA

Responsibilities:

Monitored the consistency, utility, propriety, and accuracy of each report.
Provided QA profile on demand for other internal departments.
Monthly results distributed to the Business Services Manager and QA Manager, which included analysis of performance and error trends.
Politely assisted customers via telephone or emails, regarding profiles.
Provided an elevated customer experience to generate a loyal clientele.
Served as the main liaison between customers, management and sales team.
Routinely answered customer questions regarding background reports.