SQA Analyst Resume

SUMMARY:

Over 5 years if BA/QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management and reporting.
Productive self - starter with strong work ethics.
Liaise with developers, business analysts and user representatives in application design and document reviews.
Adept at manual testing tools to troubleshoot systems, integration, user acceptance, positive and negative, functionality, object and regression.
Proven experience in network/hardware/operating system troubleshooting, PC assembly, technical support, customer service helpdesk and system integration.

TECHNICAL SKILLS:

Networking NT 4.0 TCP/IP Agile Rapid Application Development
User Acceptance Testing Regression Testing Functional Testing TFS SDLC
Integration Testing Manual Testing Lead daily stand-up meetings. End to End Testing
Kanban Functional Requirements Test Plans, Cases and Processes
Able to carry out organizational mandates and objectives.
Handled crisis situations in a calm and capable manner
SAFe

PROFESSIONAL EXPERIENCE:

Confidential

SQA Analyst

Act as a quality advocate for all applications. Perform functional and regression testing. Develop and maintain test scenarios, scripts and test plans. Participate in the testing of production emergency bug fixes. Establish test strategies and requirements, planning and procedures. Develop innovative methods to improve processes. Assist with post-implementation improvement efforts. Collaborate with QA Engineers and team members to understand and validate configuration settings. Conducted UAT with the cross-functional business teams to ensure the system was aligned with the vision of the business teams. Prepared, schedule and lead meetings between teams for end to end testing.

Confidential

Business Analyst

Serve as the liaison between business units and the Technology team. Define business systems requirements, and coordinate small to mid-sized projects and/or tasks, as required. Understand and respond to user needs in a rapidly changing business environment. Formulate and define system scope and objectives based on user needs, how the request impacts other systems and business processes. Solve business problems and as needed, designs technical solutions.

Confidential

Technical Support Specialist

Act as a liaison between the technology teams and the rest of the internal users that may communicate their hardware, software, or application issues. Use strong communication skills, training, and experience to diagnose problems and determine the best method for resolution. Document all incidents in Altiris.

Confidential

Administrator/ Instructor

Assist in the configuration and upkeep of all workstations, printers and peripheral devices. Configured and diagnosed client/server problems. Provided technical support to the Information Technology Center on software and hardware issues. Assist in installation of new software releases, system upgrades, evaluation and installation of patches. Assist in maintaining user account information including rights, security and system groups. Help design and support server(s) and supporting software. Replaced and upgraded motherboards, CD-ROMs, and hard drives. Setup computer systems and related equipment. Maintained data security, integrity, and recovery ability by performing daily and other routine backup operations. Diagnosed hardware failure, user errors. Administered and corrected tests. Assigned lessons, corrected papers, and heard oral presentations. Utilized new strategies to increase performance within the classroom. Taught study skills, organizational skills, and test taking skills. Provided instruction on navigating the Internet and using e-mail. Established and implemented a developmentally appropriate curriculum.

Confidential

Helpdesk Coordinator

Handled inbound telephone calls from system users, provided support and troubleshoot mainframe systems, worked with level II support and GM clients. Worked in an ISO 9001 certified environment. Batch monitoring and demand processing. Supported GM assembly and component plants. Dealt tactfully and effectively with difficult customers. Achieved a certificate in batch monitoring training.