SUMMARY:

• Over 7+ years of QA experience in all phases of Software Development Life Cycle (SDLC), including Requirement gathering, Test designing & execution, Defect management, and reporting
• Expertise in Manual and Automated Testing of Web & Client server applications on Windows and MacOS
• Hands on experience in Agile/Scrum, Waterfall and Iterative development methodologies
• Experience working with mid - to-large scales & complex AUT in e-commerce, retails & healthcare domains
• Expertise in Point of Sales (POS) applications, inventory and Supply Management tools and systems
• Good understanding of web technology and client server architecture, and support concurrent projects
• Excellent understanding of healthcare industry, claims management & Medicaid and Medicare Services
• Strong System Testing techniques experience including Functional, Integration, Regression, Smoke, Negative, End to-End and User Acceptance testing (UAT)
• Able to write complex SQL queries for Backend Testing &create test data for Manual & Automated Testing
• Development and execution experience on Test Plan, Test Case, UAT Tests, Test Scripts, RTM & Reports
• Experienced with test automation of data driven web applications using HP QTP/UFT
• Excellent analytic and troubleshooting skills and able to resolve complex problems independently
• Ability to effectively understand business & functional requirements to develop quality QA Artifacts

TECHNICAL SKILLS:

Software Processes: Software Development Life Cycle (SDLC), STLC, BLC, SRLC, PLC

QA & Defect Management: HP Quality Center (QC)/ALM, HP Quick Test Professional (QTP)/UFT, ZephyrBrowserStack, JIRA, BugZilla

OS & Programming Languages: Windows 7/8/10, Apple/Mac OS, UNIX, HTML, CSS, Java, XML, Visual Basic, .NET,VB Script, JavaScript, C, C++, Ruby, Python, PHP, Swift

Database: MySQL, SQL Server, Toad, Oracle, SQL Developer

MS Suite: MS Word, MS Excel, MS PowerPoint, MS Outlook, SharePoint, Project

Web & Application Servers: Java Web Server, Apache Web Server, BEA Web logic, Web sphere

PROFESSIONAL EXPERIENCE:

Quality Assurance Analyst

Confidential, Minnesota

Responsibilities:

• Reviewed requirements, specifications, user documentation, help files, User Stories & Use Cases to assure Quality of Mayo ACCESS & Mayo LINK Web/online portals
• Created Manual Test Cases & Test Scripts for Mayo ACCESS & Mayo LINK Web/online portals
• Performed Integration & System Testing of Mayo ACCESS, Membership, Providers & Claims
• Used HP Quality Center (QC)/ALM to define Releases, specifying Requirements, planning Tests, Executing Tests, logging and tracking Defects
• Created & executed Test Cases on Claim processing, Eligibility, Providers using HP Quality Center (QC)
• Designed Test Plans, Test Scenarios, and Procedures for Member & Provider Search Manual Test Suites
• Gathered & wrote requirements & used Test Plan module of HP QC/ALM to write Test Cases for Requirement and Test Lab module for executing Manual & Automated tests
• Created Test Execution Reports and QA Monthly Reports for QA Manager & management from HP QC/ALM
• Logged & reported defects from Manual & Automated test execution in HP Quality Center (QC)/ALM
• Participated in automation test plan reviews and code reviews increasing automation coverage to 85%
• Involved in test automation planning for test automation framework with offshore Sr. Automation Engineers
• Created reusable Test Data, Custom Checkpoints & Reports using HP Quick Test Professional (QTP)/UFT
• Performed Regression Testing for major releases of AUT and provided weekends & after hours supports
• Supported frequent builds/releases in Agile/Scrum by creating and running overnight Smoke Test Scripts

Quality Analyst / Software Test Engineer

Confidential, Yarmouth, ME

Responsibilities:

• Created Manual and Automated Test Scripts and increased test coverage for simultaneous projects
• Prepared & identified Test Cases to be automated for Regression Testing using HP QTP/UFT in Agile
• Performed Functional & Regression Testing from Scrum User Stories for XMap & inReach
• Used HP Quality Center & HP Agile Accelerator for test case design and performing Manual Testing
• Developed Test Scenario/Test Cases for various XMap & in Reach modules - Servicing, Billing/Collection
• Developed Test Plans, Test Cases to test workflows and maintained execution status in HP Quality Center
• Documented, tracked, and reported on product defects with best practices via HP QC/ALM & Jira
• Performed Mobile Testing on Android, Samsung Galaxy 10.1, Asus and Vizio, iOS, iPAD, iPhone and Nexus
• Tested validity and integrity of the calculation engines for location service adjustments of X Map & in Reach
• Designed and maintained Test Cases in Excel and stored them on MS SharePoint for tracking & reporting
• Enhanced and maintained existing Automated Test Scripts & Framework in HP QTP using VBScript
• Helped with generating test data for developers when required by running OPS Scripts as requested
• Developed SQL queries and stored procedures to check data integrity against Database
• Created & executed test cases from HP QC/ALM for Regressions Testing prior to go-live release
• Managed defects by ensuring they are correctly captured, reported, tracked and retested within HP QC & Jira

QA / Test Analyst

Confidential, North Carolina

Responsibilities:

• Analyzed & understood product requirements by engaging in meetings with vendors, management & Devs
• Wrote and implemented Test Plan, Test Scenarios and Test Cases using HP Quality Center (QC)/ALM
• Analyzed existing credit card processing system & Rebate Center according to functional and data Procedures
• Used HP Quality Center (QC) to log, track, managed defects and assigned defects/issues directly to Devs
• Worked on projects like Retirement Plan Services & Confidential ’s Zone to create process flow test diagrams
• Performed Functional, Regression, Black box and System Testing after builds and deploys for Confidential ’s Rebate Center, Confidential ’s Zone and Credit Accounts
• Executed Test Cases and Test Scripts in HP Quality Center (QC) after reviewing Business Requirements and Technical Specifications to define the high priorities
• Created Test data for testing various scenarios involving creating Customers, Accounts & Credit Cards
• Managed all Test Cases, Test Scripts and Test Results using HP Quality Center (QC)/ALM
• Performed Backend Testing, data retrieval and validation using SQL & PL/SQL queries on Oracle by TOAD
• Provided supports and communicated with Developers for weekend releases
• Efficiently worked on multiple projects in different states at the same time
• Attended Daily Status calls with the development team and provided QA update