OBJECTIVE:

To obtain a challenging QA Director opportunity which allows me to utilize my Leadership & Software Quality Assurance experience while making valuable contributions to the organizations growth.

SUMMARY:

• Specialize in startup of QA organizations.
• Over fifteen years of successful QA and Information Technology (IT) business management experience in both the public and private sector.
• Quality assurance methodology and process - subject matter expert.
• Subject Matter Expert for Agile (Scrum) and Waterfall Methodology for Confidential
• Thorough understanding and experience of Web-based testing.
• Ability to prepare resource and time estimates with a high degree of reliability.
• In depth knowledge of design, coding and testing techniques.
• Demonstrate ability and willingness to take initiative.
• Thorough knowledge of testing methodologies and techniques.
• Outstanding analytical, troubleshooting and problem solving skills.
• Self-starter, focus on issue identification and technical documentation skills.
• Ability to manage and mentor teams effectively.
• Fluent with HP (ALM, Quality Center, Unified Functional Test, Loadrunner) Rational and Empirix Automated Testing Tools.
• Utilize SAP to specify preferences for fields, data type, policies, queries, and reports without time-consuming IT involvement.
• Ability to test on any operating system Unix, Linux, Windows and Mac OS X
• Excellent communication skills both verbally and written.
• Profound management and organizational skills.

TECHNICAL EXPERIENCE:

Skills: Working knowledge of NT and Novell networks. Proven ability to deploy, network and maintain NT and Novell networks and workstations across a wide geographic area. Knowledgeable in domain planning (master domains & multiple master domains) experienced in maintaining NT servers.

OS/Software: Windows 10, XP,Vista/2000/NT/95, Mac, Android, iOS. SQL Server 7.0/2000, Exchange 5.5, Exchange 2000, Microsoft Office 2007, Groupwise, Outlook 2000, Word perfect 5.0, 5.1, 6.0 6.1, Filemaker Pro, Ami Pro, Lotus Notes, SMS, Oracle, Linux & Unix

Languages/Code: C, HTML, HTTPS, MySQL, Flash Web scripting languages (ASP, JSP, PHP, VBScript, WSH, JavaScript,Perl),XML, .NET, Web Services, Mercury TSL

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Built and Managed QA organization from the ground up
• Provide Vision for QA organization
• Implemented quality assurance strategies, methodologies and metrics collection
• Drive and refine software quality assurance best practices to enhance testing capabilities
• Identify process gaps, champion and lead initiatives to strengthen overall product quality
• Proactively engage with planning, design and development teams to promote prevention of defects early in project/development life cycles
• Manage a global Quality Assurance staff of full time employees and contracted resources in an Enterprise QA organization.
• Research and determine best testing tools for QA organization.
• Lead the interview and hiring of full time, contracted and professional services resources.
• Establish and monitor processes for consistent test case execution, defect documentation and tracking, and regression testing with an emphasis on test automation wherever possible.
• Ensure standards are established and followed for QA design, documentation and metrics.

Confidential

Lead QA Engineer

Responsibilities:

• Provided leadership to upper management regarding the Websphere platform and eCommerce space.
• Utilized eCommerce experience to launch new eStore website.
• Lead a team of four QA analysts while being responsible for planning test cases/scripts as well as execution. Performed manual testing using HP Quality Center for requirements, test script development/execution and bug tracking.
• Responsible for reporting to upper management on QA status.
• Lead daily defect management meeting

Confidential

QA Executive

Responsibilities:

• Built and Managed QA department from the ground up.
• Developed and implemented processes and procedures across interactive platforms to ensure applications meet company and industry standards.
• Create test strategies, testing efforts and configuration management and best practices for the group.
• Tested Mobile Industry Smart Phones.
• Implemented Agile (Scrum) methodology.
• Developed and maintained test schedules. Provide cost estimates and forecasting for management teams.
• Provide leadership to testing team.
• Report directly to upper managements concerning testing efforts.

Confidential

Lead QA Engineer

Responsibilities:

• Responsible for assisting in the implementation of the new web based "Time Management" system.
• Created Master Test Plan, Testing Schedule, Test Cases and Test Execution for all stages of the Software Development Life Cycle.
• Utilized QA methodologies, best practices and standards.
• Responsible for leading the entire Quality Assurance Process while mentoring and training other QA Analyst.

Confidential

Lead QA Engineer

Responsibilities:

• Responsible for overseeing the offshore team in testing all supply chain applications, which streamlines delivering product to the customer.
• Successfully lead several IT solutions in creating vendor to store and Lumber Distribution Centers o store outbound purchase orders where the product crossed multiple vendors and destinations.
• Mentor staff in methodology and consulting excellence and encouraged best practice in QualityAssurance.
• Manage budget for the QA department to influence organization's financial profitability.
• Provide expert QA direction to analysts, associates and contractors.
• Analyze, review and approve complex master test plans and related documents, test cases, test results to validate the resolution of any software, infrastructure or system defects.
• Monitor project status / progression through daily metrics. Coordinate daily status meetings with the appropriate team members and stakeholders.
• Conduct QA lessons learned sessions and apply knowledge acquired to upcoming projects.

Confidential

Lead Senior QA Engineer

Responsibilities:

• Manage a staff of ten direct reports, responsible for escalation of logistical issues to management and technical issues to design staff.
• Selected to be a member of the Business Intelligence Leadership Team.
• Develop processes and procedures for controlling internal procedures for claims and membership operations.
• Responsible for timely tracking and communicating of status, resource needs, deadlines and problem resolution.
• Develop quality and continuous improvement training courses for the claims department.
• Team leader in the investigation of complex claim issues regarding the Confidential mainframe system.
• Work closely with Business Analyst, Project Leads, Development and Subject Matter Experts on ensuring projects were released in a timely manner.

Confidential

Lead Senior QA Engineer

Responsibilities:

• Tested the Store lead entry application which gives the store associate a quick and easy interface to enter store SF&I leads into the Siebel lead management system.
• Proficient in working with different Mainframes, AS/400, .NET, MQ Server (messaging) and Data warehousing (Informatica) testing tools.
• Manage Quality Center while implementing the entire SDLC
• Completes all projects in a timely manner.

Confidential

Lead Senior QA Engineer

Responsibilities:

• Created Technical QA department for the company
• Assisted company in receiving URAC accreditation
• Performed end-to-end business process testing, validation, and dissection of complex transactions that extended beyond the message layer through a web interface.
• Facilitated quality-training sessions
• Communicated with Management Team regarding quality program and results
• Fostered team environment both within Quality Department and with internal customers
• Assisted Director of Quality with Quality Department projects and provide leadership in the absence of the Director

Confidential

Lead Senior QA Engineer

Responsibilities:

• Worked independently on several HR projects simultaneously in order to meet production deployment dates.
• Created work estimates in Microsoft Project and submitted to project managers and product owners for all projects assigned.
• Coordinated the project at every step of the quality cycle from Test Planning, Test Designing, Test Execution, and Defect Management through final Implementation.
• Responsible testing various modules in system, Develop and execute Test Plans and Test cases for different versions and applications using Mercury Quality Center.
• Created test steps/cases for functional testing that included front end testing
• (positive/negative field level testing/scenario testing, end to end, and regression testing.

Confidential

Lead QA Engineer

Responsibilities:

• Tested and created world known “Shazam” application.
• Participate in all phases of the software development life cycle - requirements, analysis, development, testing, and implementation
• Provide regular verbal and written status reports to IT management
• Participate in multiple, concurrent projects of varying sizes and complexities
• Continually review project workflow and processes, recommending new or changed processes
• Map existing processes, identify gaps and propose normative maps and solutions
• Perform other related job duties as needed

Confidential

QA Manager

Responsibilities:

• Establish new QA department for Evolved Digital while managing entire QA organization.
• Responsible for creating the framework for their automated Mercury testing tools.
• Develop, Implement and support new quality initiatives.
• Tested hardware for "Radweb" system which included transcriptionist microphones, headsets and foot pedals.
• Define and manage quality acceptance criteria for all products.
• Set up QA test lab while establishing measurements for improving overall testing process.

Confidential

Lead SR. QA Engineer

Responsibilities:

• Demonstrate ability to implement and apply repeatable quality assurance processes and methods to wide technology applications.
• Develop test strategies and test plans from project specifications.
• Execution of test plans and work with staff to ensure that problems are resolved in a timely manner.
• Ensure software development and testing environments are stable and productive for developers and testers.
• Collaborate with development to ensure that quality is addressed through all phases of the project.