SUMMARY:

• Ex - developer with good learning skills and versatile industry experience including pharmaceutical, healthcare, banking, finance, hospitality, and eCommerce. Have deep understanding of IT, and SQA’s role within IT from Compliance, Governance, and Risk perspectives. Have experience in defining and implementing test methodologies, processes, and test automation frameworks in onshore, off-shore and blended team environments.
• Have expert level knowledge of HP’s Test Management/Automation tools (Quality Center/ALM/QTP/UFT). Have experience rolling out HP QC/ALM across IT including business requirements analysis, technical design, installation, projects setup/configuration, test process implementation, integration with external tools/utilities through QC/ALM APIs/OTA/VB scripting/etc. Have experience handling high volume of QC/ALM support requests as Tier 1, 2, and 3 Support Analyst. Have experience defining Classic QTP and BPT-based test automation frameworks (with and without 3 rd party automation accelerators like SAP TAO). Have experience working under regulated environments (21 CFR Part 11, HIPAA, etc.)
• Quality Center/ALM installation, server and client side configuration/setup (licensing, LDAP Integration, etc.), workflow customization, projects/users setup and customization, maintenance (troubleshooting, patching, version upgrades, etc.), data migration from external tools to Quality Center/ALM and from one version of QC/ALM to another or between QC/ALM environments, synchronization of data between projects within Quality Center and external test management tools, projects maintenance (process/data standardization, disaster recovery, etc.), utilities development utilizing QC OTA/APIs, etc.
• Defining Classic QTP and BPT based Test Automation frameworks (processes, procedures, standards, policies, best practices, etc), developing automation utilities/scripts, writing Components and constructing BPTs, test data setup and manipulation processes, etc.
• Building test services from scratch (defining test methodology and process, creating involvement/engagement plans, selecting tools and/or vendors, preparing maturity models, defining roadmaps, etc) participation in project reviews and phase-gate approvals, conducting trainings and workshops on test management/automation, budgeting, forecasting, resource management, etc.
• Writing test strategies, test plans, test cases, writing and executing manual and automated test cases/scripts, producing testing and traceability reports, managing defect calls, etc.
• Teaching Software Quality Assurance and HP Tools to the communities as a volunteer for several years with 50+ students in a class on average

PROFESSIONAL EXPERIENCE:

Confidential

ALM Developer/Consultant

Responsibilities:

• Joined a team of ALM developers working on writing a wrapper around HP ALM (called “ Confidential ”).
• Product is still in development to be offered to HP ALM users as a stand-alone product (for BAs to better manage requirements inside HP ALM).
• Leaving the team after initial commitment period is over.

ALM Administrator

Confidential, Richardson, TX

Responsibilities:

• Projects migration from QC 10 to ALM 11.52 (DB backup/restore, DBID file updates, projects verification, repair, exception handling with/without exception files, etc.)
• Projects standardization (data analysis, data table alterations, data migration, projects customization and workflow updates, cross-projects templates linkage and conflicts resolution/exception handling, etc.)

Quality Center Architect

Confidential, Richardson, TX

Responsibilities:

• Standardization of HP Quality Center projects and customization to support program level projects (with 100s of applications and IT projects in scope posing unique design challenges around setup and integration of Quality Center artifacts between Quality Center projects as well as external tools like ClearQuest, Rational Team Concert/RTC, and Microsoft Team Foundation Server/TFS)
• Helping test organization with developing project dashboards (connecting to QC project databases, fetching data into a Data Mart and displaying data in desired layout for IT leadership)
• Helping Quality Center support organization with complex design/development tasks/challenges
• Migration of requirements and test cases from Rational tools to QC utilizing QC OTA/APIs (identification of existing process/workflows in Rational ReqPro/ClearQuest, and developing exact same process/workflows in Quality Center using VBScript/QC APIs before a mass export to Excel and an import into QC via QC OTA/APIs)
• Identification of project reports (used by legacy tools) and development of exact same reports in Quality Center/ALM using a combination of SQL queries + Post Processing via VBScripts/Excel Macros, etc.
• Extraction of QC user profiles data from enterprise repository (SharePoint) via QTP script, conversion of Legacy IDs to LAN IDs (to enable LDAP Authentication within QC)
• Quality Center patch upgrades (all the way from Patch 7 in 2010 to Patch 32; might be worth mentioning here that HP released Patch 29 as a HotFix to address an issue I found doing requirements synchronization via Shared Libraries (with SQL Server running out of memory running synchronization queries)
• Custom workflow coding to help teams use Quality Center for projects using Agile Development Methodology

Environment: HP QC 10 & ALM 11.52, QuickTest Pro 10, UFT 11, IBM ClearQuest & Rational Team Concert

Test Automation Consultant

Confidential, San Antonio, TX

Responsibilities:

• Helped AIMSWeb team define BPT-based test automation framework (automation process and procedures, coding standards, best practices, etc), created function libraries, utility scripts, and automated Business Components.
• Also supported team’s Quality Center Admin with complicated workflows and Excel-based reporting with pre/post formatting through SQLs/Excel Macros. Wrote technical design for Quality Center’s integration with Confidential ’s StarTeam (AIMSWeb’s Change Management Tool) to use StarTeam’s source control through Quality Center

Test Environment: HP QC 10, QuickTest Pro 10

Manager Quality Assurance and Control

Confidential, Tulsa, OK

Responsibilities:

• Helped IT establish Testing Center of Excellence ($5M initiative to offer centralized testing services to IT with 40,000 hours of labor for year 2009).
• Bought HP tools, and helped IT establish an onsite-offshore service delivery model.
• Hired 9 onsite test leads (1 process lead, 1 test lead per LOB for 6 LOBs, 2 automation leads), helped vendor define and implement IT Test Methodology and Process, wrote IT involvement and Engagement Plans with role specific checklists for PMO, Infrastructure, Security, Business and Coding Factories (Shared Services within IT) to help IT better engage TCOE across all phases of SDLC
• Defined Test Automation Framework (based on Business Process Testing Methodology), performed Quality Center installation and configuration, and helped the vendor automate regression test cases for 2 out of 6 LOBs.

Quality Center Administrator

Confidential, Austin, TX

Responsibilities:

• Job duties included Quality Center Administration for SQA for SAP ERP projects.
• Defined and implemented baseline projects to be used as project templates for future projects.
• Defined and configured projects (user groups, roles, privileges, process workflows role based views, etc.) and provided support to 1100+ users of Quality Center worldwide.
• Also helped test automation team with Business Process Testing (BPT) by creating new components, optimizing existing components, constructing BPTs, etc.

Test Environment: HP QC 9.2 & QuickTest Pro 9.2, SAP TAO

Sr. Quality Assurance Analyst

Confidential, San Antonio, TX

Responsibilities:

• Defining IT Test Strategy and Process
• Rolling out Quality Center across IT as test management tool
• Administering Quality Center (installation, configuration, workflow customization, etc)
• Setting up test automation framework (Quality Center, QuickTest Pro, SAP TAO)
• Initiating and leading automated testing effort (received “IT Makes a Difference” award from CIO)
• Providing training and support to less experienced testers

Test Environment: HP’s Test Suite (Quality Center 8.2 and 9.0, QuickTest Pro 8.2 and 9.1)

Lead Automation Consultant

Confidential, Minneapolis, MN

Responsibilities:

• Working with test analysts to identify test cases for automation, writing test automation ROI
• Developing test scripts in WinRunner and/or QTP using Confidential ’s Test Automation framework
• Participating in test automation team’s code reviews, participating in weekly status meetings
• Maintaining Test Lab PCs and helping Test Analysts execute test scripts in Test and UAT environments bi-weekly
• Maintaining existing scripts. Identifying issues, escalating to proper level, and working with Test Analysts/Developers to resolve such maintenance issues

Test Environment: HP/Mercury’s Test Suite (TestDirector 8.0, WinRunner 8.0, QuickTest Pro 8.2)