SUMMARY:

• To attain a competitive and respectful position in a growing organization where I can be challenged and implement the requirements of given tasks to enhance my skills, which can capitalize my background as an IT Professional and provide me with a path to success.
• Recognized Quality Assurance professional with over 15 years of Quality Assurance experience offering fresh insight and a passion for innovation, proven track record in test planning, test execution, and launching successful quality and troubleshooting strategies. I am able to align the test planning/development process with the requirement and reporting client software needs of the corporation.
• A dynamic implementer, able to work in a team environment and to strive toward ever - higher levels of achievement. Relate and interface easily at the top executive levels with a keen, in-depth understanding of development, reporting and testing tools, and technologies. Solid background and qualifications in all Quality Assurance functions and operations.
• I have good knowledge of Microsoft Windows and MAC operating systems, Microsoft Office Suite, Visual Fox Pro, Mercury Quality Center, ALM, JIRA, RAD, Mainframe, UNIX, Linux, EIS/SER, Visual Basic, .Net, MS SQL Server 2000/2005/2008/2012/ +, Oracle 9,10,11g, Silk Central - Test Manager, Segue Bug Tracking software, Sybase Power Builder, Rally Software, Siebel, Informatica, MQ, .NET, XML, Java, SOAP UI, PuTTY, OBIEE, Sterling, Unisys, FTP, S-FTP, SVT Teller System, Mainframe, Pep+ and HTML. In addition, I have developed skills of diagnosing and troubleshooting of PC hardware and solve software problems.
• High expertise in Web Testing with SQL Server Databases and very capable of testing complex data requirements.
• I am able to work independently on managerial and procedural tasks and initiatives and as part of a team. Proven Quality Assurance Management, Test Coordination and Data Quality Analyst/Tester skills. Outstanding analytical, design, troubleshooting and problem solving skills across many functions of the business. Dedicated to maintaining high quality standards.
• Superb expertise in the field of Testing and Quality Assurance with high achievement in both team and management roles and hold high rapport with many of my managers and peers in my career.

PROFESSIONAL EXPERIENCE:

Confidential

Systems QA Analyst

Job Responsibilities

• Served as technical test systems consultant for the CBT TECHNOLOGY - SVT QA Testing Team
• Heavily allocated to the TELLER MODERNIZATION (AGILE) Project for Deposits and Transfer modules
• Performed manual test execution for various testing efforts (Client Server and .Net User Interfaces, in addition to external peripherals when applicable) Testing Types: Functional, Regression, Stability, Browser and Exploratory - Test Software utilized: Mercury Quality Center/ALM, JIRA and RAD for Confidential
• Performed Test Server and Test Workstation configuration as needed.
• Analyzed User Stories to determine Testable requirements, determine and communicate Test Data needs to Project Test Lead and reached out to project team members or SME when further clarification necessary.
• Document and Communicate discrepancies and inconsistencies in User Stories pertaining to application functionality.
• Created Technical Test Cases from User Story requirements
• Opened Defects / Retested Defects
• Presented written test cases in frequent test case review with other project test team members
• Attended project team meetings on a regular basis.
• Troubleshoot, determine and document Steps to Recreate sporadic and/or complex defects for various code releases.

Confidential

Sr. QA Software Test Engineer / Test Lead

Job Responsibilities

• Managed multiple projects/resources for the internal Unified Desktop application.
• Manage Testers work (during test plans and test execution), insured testing is completed on time and within budget, and resolved and escalate problems as needed.
• Understand and document testing requirements, provide test estimates, create and/or review test cases, execute and/or review test results, create and submit test reports to project stake holders.
• Monitor to insure testing team is following testing standards, guidelines, and testing methodology for each project.
• Create reports (daily and weekly status reports) and create testing metrics as requested by senior management.
• Responsible for understanding and analyzing Business, Functional, Technical, and User Interface requirements of the projects and creating the master test plan.
• Responsible for allocation of resources/hours and providing testing estimates.
• Review test deliverables, defects and test results in quality center on a frequent basis.
• Identify risks and escalate issues in a timely manner to management.
• Gather and/or create test data needed to test the project requirements during the testing phase.
• Submit Data Request forms to Test Data Management and Interact with the Test Data Management team to obtain test data needed for testing.
• Plan and facilitate defect meetings for each project team and responsible for updating the defects in Quality Center after each meeting.
• Oversee all stages of testing during the duration of the projects and insure defects are logged appropriately, test cases are developed and test execution is updated on a consistent basis in Quality Center
• Monitor Quality Center to insure test cases, defects, and test execution is updated on a consistent basis.
• Import test requirements/test cases into Quality Center and assign to testing resources accordingly.
• Ensure test environment requirements are communicated and completed for QA test readiness; coordinated code drops for the test environments during the duration of testing once defect fixes/enhancements are implemented and ready for testing.
• Communicate and collaborate with various Unified Desktop and Siebel Project team members as needed.
• Participate as needed and drive test execution of test cases according to testing schedule and oversee defect management.
• Responsible for overall project defect detection, tracking, reporting; including collaboration on defect resolutions with Developers/Project Managers and identification of retest requirements.
• Responsible for metrics gathering and status reporting for project assignments.
• Ensure that all post test execution wrap up activities are conducted for projects, create projects test summary report, and schedule and facilitate the meeting to sign off on DevQA testing.

Confidential

Retirement Technology: Systems/Data Analyst

Job Responsibilities

• Followed the Agile-SCRUM Testing Methodology approach for the duration of each project.
• Analyze test results and share findings with the project team.
• Assigned as Tester and Data Analyst for the SAS to Informatica conversion project.
• Responsible for viewing Header Data, Transaction Codes, all field data for each column in the file, Trailer data and file naming conventions.
• Created, reviewed and signed off on multiple files for several clients.
• During the review process, as defects or inconsistencies were found I worked closely with the developer(s) to arrive at resolution.
• Retest defects after each code drop.
• Pulled data from Oracle into Microsoft Access, ran multiple queries on the data to assign in reviewing test files.
• Performed regression testing in various modules of the Web site for Informatica prior to each release.
• Review data to find discrepancies and test database enhancements as needed.

Confidential

Senior Quality Assurance Engineer

Job Responsibilities

• Member of the ACH Testing Team supporting the ACH business for the PEP+ application and other web applications.
• Worked on daily BAU tasks in conjunction with a new project startup.
• Provided quality validation & verification of software changes in support of the ACH business for BAU efforts.
• Worked as a member of a project team to ensure standard quality practices and processes are followed.
• Attended all meetings during requirement design.
• Presented and reviewed all test cases and test scripts with team and project members.
• Developed and executed test plans while utilizing Quality Center and/or Spreadsheets for progress and defect tracking.
• Analyzed requirements to derive software quality control test cases and create traceability
• Developed test cases/scripts based on defined business and functional specifications
• Executed test cases while accurately & concisely reporting both progress & defect status

Confidential

Platform Development - QA Test Lead

Job Responsibilities

• Worked closely with Project Managers, Business Analysts, Developers, Product Owners and Business Owners.
• Followed the Agile-SCRUM Testing Methodology approach for the duration of each project
• Utilized Rally Software for logging User Stories, Test Cases, Test Set Execution results and Defects
• Developed and Implemented test plan and test cases based on Business and Functional Specifications and SCRUM meetings
• Performed Acceptance, Functional and Regression testing for Music Broadcasting Client-Server, Web and Mobile user interfaces and SQL databases.
• Attended daily SCRUM meetings
• Responsible for logging and prioritization of defects.
• Executed smoke tests and performed all Production deployment activities.
• Provided training and assisted UAT testers as needed.

Confidential

Senior Quality Control Analyst/Team Lead

Job Responsibilities

• Implemented the Software Development Life Cycle (SDLC), Test Procedures, Workflow and Validation procedures into TCH Quality Control department.
• Quality Control Administrator for Quality Center. Created all new projects and imported requirements and test scripts in Quality Center. Created reports for tracking testing and defects.
• Analyzed Business and Functional Specifications for developing Test Strategy, Test Plans, Test Cases and Test Scripts.
• Developed, executed and maintained test plans and test scripts.
• Performed Functional Testing, Load Testing, Volume Testing, Integration Testing, System Testing, Performance Testing, Database Testing, Regression Testing and AdHoc Testing for in house and third party vendor applications such as Chips, PCAIMS, SVPCO.
• Interacted with project team to analyze the user requirements and functional specifications.
• Responsible for approval of Functional and Regression testing of applications.
• Developed project plans for the tasks that were part of the testing effort as well as by the testers.
• Worked closely with the Federal Reserve Bank testing team to test applications as needed.
• Worked with customer Banks to test and setup software as needed.
• Traveled to NYC office to coordinate and implement production releases and to train other resources as needed.

Confidential, Winston Salem, NC

Business Analyst & UAT Test Lead

Job Responsibilities

• Complete document deliverables that include an operational testing strategy and test plan.
• Communicate, implement and execute Testing Strategy.
• Develop as needed and review the test scenarios to support the testing strategy with key operational team members.
• Include error testing
• Data and file requirements
• Test account types (CDA, List Post, Investment, etc)
• Define Interfacing application’s requirements for testing.
• Define operational testing resources, both human and environment (VRU, Gateway, host, etc)
• Communicate and clarify testing expectations, UAT needs, etc and concerns with operations testing teams.
• Assist with development of the project plan for the tasks that will be accomplished as part of the testing effort as well as by the testers.
• Monitor UAT execution and release preparation performed by UAT Testers.
• Establish, monitor and adjust interim milestones to ensure tasks are completed on time.
• Serve as an advocate for operations issues, processes and perspectives as it pertains to testing. Look for potential impacts to the operational areas. Escalating operational issues as needed.
• Escalate concerns or issues with resource allocation or support to primary Subject Matter Experts.
• Coordinate effort with assigned lead QA testers as needed.
• Provide guidance to UAT testers in determining a process for creating scripts.
• Inserts and organizes business and data requirements into Quality Center.
• Reviews, writes and maintains test cases/scripts in Quality Center.
• Monitors Test Lab execution in Quality Center.
• Review operational testing strategy, scripts/checklist developed by UAT testers
• Compile progress of script execution using Quality Center Report tool.
• Monitor and report to primary Subject Matter Experts, Project QA test leads, project manager and VP-Operations. UAT execution and release preparation performed by UAT testers.
• Serve as primary escalation contact for all UAT incidents/issues encountered.
• Review final production checklist for assigned effort with UAT testers.
• Participate in implementation planning, task and support.
• Arrange for backups/coverage for PTO or other absences with VP-Operations.
• Utilize repository of repeatable scripts for assigned projects. Create any missing scripts necessary to execute assigned projects and insert into the UAT script repository.
• Work across projects for specific releases, providing coordination as needed.
• Provide solutions and ideas to resolve issues that arise.
• Work with teammates, members of Electronic Access Project Services, Quality Assurance as well as Technical Consulting Services to define and prioritize defects and workarounds.

Confidential, Mooresville, NC

Quality Assurance Manager

Job Responsibilities

• Managed daily QA and Documentation processes for the QA & Programming Departments.
• Tested Power Builder Client-Server and .Net and Java Web applications.
• Administrator and Implementer of Web based Bug Tracking Software, Segue - Silk Central, used throughout the Programming in QA Departments.
• Worked very closely with Project Managers, Developers, Technical and Software Support personnel.
• Heavy daily involvement in Client-Server but mostly Website applications testing.
• Implemented and managed test cases/test plans through the life cycle of a project with accelerated involvement in transitional phases of approved development programs/applications from Development to Beta and then to the Production environment.
• Worked closely with client BETA testers during the Beta process.

Confidential, Winston Salem, NC

Technical Analyst/Tester

Job Responsibilities

• Involved in the creation and execution of manual test plans used in the UAT process.
• Responsible for logging defects found during testing into the bug tracking system.
• Worked for Confidential Connections on the Information Reporting Re-write project.