QA Analyst Resume

SUMMARY:

I have worked with computers extensively since 2008.
I have a working knowledge of Front End development including HTML, JS, PHP.
I created and maintained several websites for professors at college, and for colleges at work.
I also have a working knowledge of SQL, and most MS Office products.
Including Access, Excel, Word, OneNote & Publisher.
I’m proficient at troubleshooting various computer problems on Confidential compatible x86 based systems.

SKILL:

HTML Advanced
SQL Intermediate
MS Windows & Office Advanced
IT troubleshooting and maintenance Intermediate
PHP Intermediate
JavaScript Intermediate
Java & Groovy Beginner
Jira/Confluence Intermediate
Bootstrap Advanced
JQuery Intermediate

WORK EXPERIENCE:

Confidential

QA Analyst

Responsibilities:

Quality Assurance Analyst in the Operational Support System (OSS) group.
Responsibilities ranged from unit testing modules of code as they were getting developed to writing, maintaining, and executing regression cycles of completed software projects. Either manually testing or various forms of automation.
I write and use automated test cases with SOAPUI, Postman, and JMeter for backend services as well as Selenium Webdriver for frontend web applications.
This involves an understanding of how to use the SOAP and RESTful protocols to send and retrieve information.
I’ve created several web pages, with JS and PHP to visualize backend data and help pull information for various APIs.

Confidential

Routing Agent

Responsibilities:

I became proficient at the Work Force Management tools used as well as troubleshooting steps for a variety of issues that may arise.
After learning the software and policies needed to work, I was been tasked with the last step of of any newly hired employees.
This involves a hands on approach to teaching them the software used as well as the steps to fix any issues that may come up in job.
I was eventually promoted and tasked with maintaining the technician’s work calendar and ensure that work is done in a timely manner without overbooking the technicians and ensuring the techs stay productive throughout the day. I’m responsible for making sure the software that auto assigned the technicians jobs is up to date with the latest information from the field.
I was able at my time in Mediacom to create several procedures to help streamline productivity, as well as generating many automated reports for colleges and managers to use to better analyze their responsibilities and work flow.
This was mainly done utilizing MS Access, Excel and SharePoint.

Confidential

Account Coordinator

Responsibilities:

Confidential developed and supported the POS software for many store chains.
My job was to support all the software at the store.
My job was to provide tier 1 troubleshooting for the store’s network, cash registers, and POS software.
As the account coordinator, my responsibilities were follow up on existing issues, provide more detailed troubleshooting when necessary and to dispatch hardware or network technicians when needed.
Our customers were the corporate offices, and our goal was to get the store’s systems up and running as quickly as possible if a failure occurred.
There are many store chains that the company supported, and i had to know them all to efficiently troubleshoot any issues that arose.

Confidential

Head Commissioner

Responsibilities:

I have advanced from being a first year counselor to having the position of head commissioner of the camp.
My job description changed on a weekly basis reflecting the immediate needs of the camp.
In 2006 I received the staff member of the year .
My chief purpose was to make sure everyone was safe and happy, including the adult leaders.
To this extent, I ended up doing physical maintenance work involving the equipment and buildings as well as supervising and managing a group of staff members.
I was available to talk to the adult leaders and able to resolve any problems or complaints involving the staff.
I have been a volunteer worker for the council since the summer of 2006.
When I’m not working for them during the summer, I volunteer the other 10 months of the year. I participate on the troop level (Assistant Scoutmaster), as well as the council level.
I help build and maintain many of the facilities of our properties, from the buildings to our electronic infrastructure.
I’m responsible for coordinating and running a program where scouts and their adult leaders get the opportunity to ride up to the Adirondacks, stay at our camp, have meals provided for by a chef, and then get driven to and from the mountain, hassle free.
My job is to make sure that all of the payments for the camp are complete, that the customers arrive on time and happy for our program and any situations that may arise.
The goal is to have the customers be as happy as possible during their weekend trips, while giving them the best experience possible.

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