SUMMARY:

• Talented Quality Assurance Manager with cross - industry QA management skills (financial, legal, health care, energy, security, communications & regulatory compliance software): desktop, server, iPhone / iPad / Android mobile platforms.
• Proven track record of transforming problems into solutions; shipping quality software, delivering results
• Skilled QA delivery expertise in complex, enterprise strength, collaborative, customer-valued systems using Agile, etc.
• Demonstrated achievements improving operational processes via IT reengineering; software QA on commercially successful products. Measurable improvements resulting in significant satisfaction and financial returns
• Staff, manage and develop QA teams for white box, black box, grey box and automation coverage.
• Held positions of trust with legal, security, medical, financial services and demographic information
• Collaborative yet assertive work style; ability to communicate to affect positive change.

EXPERTISE AREA:

• Manual & Automated Environments
• Defect, Issue, Change & Release Management
• Strategic & Operational Planning
• QA Strategy, Definition & Execution
• Project Management
• Distributed Team Development & Leadership
• Stakeholder Relations
• Processes & Standards Design

CAREER EXPERIENCE:

Confidential

QA Delivery Manager

Responsibilities:

• Prepare pre-sales responses to RFPs/ RFQs. Contribute to marketing playbook. Scope technical demos & proofs of concept solutions.
• Formulate plans, schedules, deliverables and pricing to reflect in statements of work. Serve as point of contact responsible for the development and deployment of IVV/QA project engagements.
• Establish new QA teams.
• Utilize empirical evidence and metrics to assess maturity of QA programs along multiple dimensions: Test Strategy, Estimation & Planning, Test Process Management, Evaluation / Improvement and program Governance.
• Lead multiple globe-spanning quality project engagements.
• Positively influence the direction of onsite / remote teams.
• Hold delivery responsibility to develop technical solutions to address pain points and to meet the client’s long term needs.
• Manage working relationships with clients throughout engagements.
• Communicate and present to stakeholders and executive management on aspects of IVV/QA services.

Confidential

Project Leader / Advisory Consultant

Responsibilities:

• Recruited by CTO to form up automation initiative and promote state-of-the-art methodologies for a project which has strategic relevance for the most high priority Fidelity objectives.
• Implemented first Selenium automation test bed including Selenium Grid (Desktop, Mobile, Android, iPad).
• Trained QA team & Development in use of automation for collaborative application comprising secure video and document vault.
• Coach / lead team members to deliver on highly Agile / Dev-OPS commitments.

Confidential

Manager, Global Software Quality Engineering

Responsibilities:

• Managed distributed teams of QA Engineers. Contribute to product roadmap feature design / User Stories via Agile / SCRUM. Partner closely with stakeholders: Development, Product Management, Training, Sales Engineers and Client Services.
• Plan / validate environments (Mobile / Test / Stage / UAT / LIVE: North America, Europe; plus Disaster Recovery). Advise on structured and unstructured control data (plus Big Data with Hadoop / Mahout, R, Lucene, Solr) for predictive analytics. Functional and large scale verification of three software products running LAMP (Linux, Apache, MySQL, Perl), Python JSON, Ext JS, AJAX, Ruby, Java / Windows stacks in SaaS environment. Direct manual & automation using Selenium Web Driver
• Manage development and execution of standard product regression suites, including test automation. Develop test strategies, methods and approaches to address end-to-end feature and platform requirements, including traceability, while managing risk. Tested several Big Data releases, plus streaming video and audio. Deliver social networking and mobile platform features.
• Implement “best practices” to raise / ensure quality standards. Compile Key Process Indicators (KPIs) / quality metrics.
• Designed and implemented release engineering procedures and deployment verification processes. Achieved 99.9% uptime on 24/7 sites used nationally & internationally.
• Unscheduled patches reduced by two-thirds, from more than 9, to less than 3 per quarter.
• Customer support calls decreased 61% -- as scheduled product releases nearly doubled.
• Recruit / develop / mentor QA staff. Contribute high level of knowledge in creating a strong testing function while ensuring overall quality and QA team performance. Ensure that cross-continent issues are proactively addressed.

Confidential

Lead Software Quality Engineer / Acting QA Manager

Responsibilities:

• Led distributed team (South America, India, U.S.) on custom refactoring project of an influential Top Ten customer using a “test-driven-development” (TDD) model. Managed project from inception to UAT, with successful production deployments.
• Managed definition of over 1800 automated test cases -- most of which are still used by Development for build testing.

Confidential

Senior Software Quality Analyst

Responsibilities:

• QA testing of ISO 9000x and Confidential software to achieve regulatory compliance (Oracle, DB2, SQL Server platforms).

Confidential

Advisory / Principal Software Quality Engineer

Responsibilities:

• Advise / verify software quality per functional requirements on vastly secure cross-platform enterprise collaboration / communication software product.
• Derive functional specifications; project plans, test plans, status reports.
• Lead verification for EMV / smartcards Public-Private Key authentication, digital signatures, object encryption / decryption. Configure test lab.