Video Cloud Services QA Manager Resume

SUMMARY:

20+ years of experience driving proven strategies, complex international projects and groundbreaking products in Pay TV/IPTV and billing services for major brands - . Regarded for expertise in systems testing and integration, QA, integration and process innovation.
Steered globally distributed multi-disciplinary organizations, bridging distance and competing priorities to achieve common goals. Focused on empowering engineers through training and mentoring. Strong record of boosting customer satisfaction and team support while lowering defects and costs.
Initiated & led QA organization shift to Agile, DevOps-fully automated testing (from waterfall-manual).
Pioneered virtual team model that streamlined projects and saved $50,000 for Cisco.
Cut resources needed by 84% and defect leakage by 40% with innovative portable test plan.
Nominated to Leadership training & Grace Hopper Celebration of Women in Computing 3 years in a row.

TECHNICAL SKILLS:

Organizational Leadership | Agile Management | Quality Assurance | Customer Relations

Global Project Management | Customer Support & Integration | Design Testing | Budget & Resource Plans

Team Performance | Recruitment & Mentoring | ScrumMaster certification | Process Improvement | Bilingual - English & Hebrew

System Engineering & Integration | Deployment Management | Technology/Process Convergence

Collaborative Development | Configuration Management | Workflow & Engagement

PROFESSIONAL EXPERIENCE:

Confidential

Video Cloud Services QA Manager

Systems: TV Connect (iPad, iPhone, Android, PC/MAC), IPTV, Cox TRIO (Cisco G6/7/8 tru2way STB, Axiom middleware, TRIO Guide), Cox Video Middleware (CVM)

Transformed organization from waterfall-manual testing to Agile, DevOps-fully automated testing.
Saved $50k with new virtual team model, which combined global multi-disciplinary teams, layered functions, facilitated daily collaboration and eliminated test duplication (tests written as modular/flexible).
Slashed testing resources required by 84% (from 38 staff to 6) and defect leakage by 40% after creating the first end-to-end portable device test plan, which was adopted by Cisco's engineering pipeline.
Saved up to $40k monthly on test script creation by shifting to offshore vendor.
Boosted product quality by automating and standardizing tests, and aligning tools with engineering team.
Improved team strategy by matching team goals with executive vision and establishing measurable metrics (quality improvement, time-to-market reduction, cost reduction and innovation increase).
Recognized by management 12 times (Excellence Award) and invited to Cisco leadership training (2016).

Confidential

Systems Integration & Test Team Lead

Increased product usability and stability by creating non-functional (performance/stress/soak) test plans.
Promoted to manager within 8 months by demonstrating expertise in team building, process efficiency and enforcement of test coverage process, resulting in nearly zero defect leakage .
Improved test efficiency by automating regression, allowing testers to focus on complex manual tests.
Expanded test coverage by specifying initial test lab infrastructure and leading multiple improvements.

Confidential

Deployment & QA Manager

Led offshore (India) groups in deployment and QA for IPTV provider. Partnered with customers to execute requirements, installation, training and support. Demonstrated trials for customers on-site.

Confidential

Lead, Quality Assurance

Designed and ran test cases for provider of IPTV to hotels. Tracked defects for various tests (e.g. regression, functional, integration). Worked on future system designs.

Confidential

Technical Support

Installed computers from scratch and helped to build networks. Selected third party software and trained staff.

Confidential

Field Engineer

Drove projects from requirements to installation and support for global provider of IPTV middleware and applications. Worked with clients in North and South America, Europe and Asia as field engineer. Provided QA, customer support and troubleshooting. Helped Test Director to design and execute tests and track defects.

Confidential

Field Engineer/Ongoing Support

Joined as Application Team Leader and quickly promoted to ongoing support, then customer-facing Field Engineer. Led engineering team to support customers. Served as on-site SME for billing system. Built requirements with customers, help with development, and provide support and UAT.

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