SUMMARY:

13 years’ experience in software testing and QA/QC. Expertise includes SDLC, CMM, Quality Center (hands - on user),Testopia, Bugzilla, Black Box Testing, Process Improvement, mainframe, Internet, Intranet, Documentation, User, Express Delivery DBA.

TECHNICAL SKILLS:

Mercury/HP Quality Center 9.2, QTP, DB2, SQL, VOIP, Vantive, Excel, PowerPoint, Microsoft Office 2007 Suite, Information Technology Unified Process (IT UP), LiveMeeting, NetMeeting, Business Objects, Web Intelligence, IPhone 4.0.1, MAC OS X, Confidential, Rovi/Macrovision, Adobe, Dolby Labs, Oscilliscope (VM5000) , Audio Precision Analyzer, Confidential, Video on Demand, Confidential Instant Video, Confidential

Operating Systems: Microsoft Windows XP Professional 2002, Microsoft Windows NT, Microsoft Windows 2007, IBM z/OS 1.09, Microsoft Windows 7

Languages: JCL, SQL

PROFESSIONAL EXPERIENCE:

Confidential, Alviso, CA

QA Testing Engineer

Responsibilities:

• Internet / Intranet / / Compliance Black Box System Tester
• Test and analyze results of advanced Television Set Top Boxes, specifically of the Roamio series.
• Perform product qualification per specifications and partner requirements.
• Certify Fortune 500 partner products.
• Execute comprehensive test plans from technical requirements for highly function multi - platform consumer electronics products.
• Managed testware through Testopia.
• Managed defects and changes through Bugzilla.
• Interface with TV STB through Linux and proprietary software.
• Analyze defects and assist engineers with triage.
• Feature verification of video streams, electrical circuitry analysis, audio component functionality, closed captioning, Motorola cable card functionality, stress testing of partner software, Wireless DVR functionality using Apple s latest generation tablets and mobile devices.
• Self-motivated tasks:
• Train peers on test process improvements.
• Collaborated with Closed Captioning test lead on stream analysis and efficient testing.

Confidential, Walnut Creek, CA

QA Testing Engineer

Responsibilities:

• Internet / Intranet Black Box System Tester
• Created agile, comprehensive test plans from business and system requirements for highly technical multi platform order processing using Internet / Intranet web GUI front end, executed tests, and managed defects using Quality Center.
• Created comprehensive test plans from technical requirements for highly technical multi platform order processing, executed tests, and managed defects using Quality Center.
• Enabled a close working relationship with the customer during the project
• Managed and escalated, where required, test risks and issues to the program management
• Analyzed defects and issues reported by QA/UAT teams.
• Verified and analyzed results from Automated Tests using QTP.
• Responsible for analyzing functional as well as integration related issues/defects
• Coordinated with different Development, QA/UAT and Business teams to analyze and resolve QA/UAT and Production issues.
• Responsible for overall QA/UAT support activities during different stages of the project.

Confidential,San Ramon, CA

Senior Testing Engineer

Responsibilities:

• Black Box System Tester and Project Estimator
• Created comprehensive test plans from business and system requirements for highly technical multi platform order processing (mainframe application using COBOL, IMS, SQL, DB2, JCL, MQSeries and web GUI front end), executed tests, and managed defects using Quality Center.
• Mentored peers with scripting of manual black box testing steps used to verify DB2 data values and inserting new tests into the account repository.
• Generated initial time and cost estimates for wholesale ordering projects from a system test perspective and consistently met objectives.
• Created comprehensive test plans from technical requirements for highly technical multi platform order processing and LASR GUI volume sort projects, executed tests, and managed defects using Vantive and Quality Center.
• Enabled a close working relationship with the customer during the project
• Managed and escalated, where required, test risks and issues to the program management
• Analyzed defects and issues reported by QA/UAT teams.
• Responsible for analyzing functional as well as integration related issues/defects
• Coordinated with different Development, QA/UAT and Business teams to analyze and resolve QA/UAT and Production issues.
• Verified and analyzed results from Automated Tests using QTP.
• Responsible for overall QA/UAT support activities during different stages of the project.
• Responsible for producing daily reports for Open Issues/Defects encountered during Testing Phase.

Confidential, San Ramon, CA

Analyst

Responsibilities:

• Black Box System Tester
• Joined company as Associate Analyst, promoted to Analyst.
• Created comprehensive test plans from business and system requirements for highly technical multi platform order processing (mainframe application using COBOL, IMS, DB2, JCL, MQSeries and web GUI front end), executed tests, and managed defects using Quality Center.
• Assisted Peers with scripting of manual black box testing steps used to verify DB2 data values and inserting new tests into the account repository.
• Generated initial time and cost estimates for wholesale ordering projects from a system test perspective.
• Created comprehensive test plans from technical requirements for highly technical multi platform order processing and LASR GUI volume sort projects, executed tests, and managed defects using Vantive and Quality Center.
• Identified, analyzed, and reported test risks and defects to multiple levels of management
• Coordinated with different Development, QA/UAT and Business teams to analyze and resolve QA/UAT and Production issues.
• Responsible for overall QA/UAT support activities during different stages of the project.

Confidential, San Ramon, CA

Analyst

Responsibilities:

• Conducted and facilitated internal and external onsite to support 13 state user communities.
• Analyzed, improved and implemented procedures to streamline the process for internal and external clients
• Provided tier 2 production support for internal and external customers of company complex ordering application, researched both hardware and software problems, and coordinated problem resolution efforts to meet and exceed commitments.
• Designed, created and distributed planned and adhoc statistical metric reports for internal and external customers on COIS application database using Business Objects, Web Intelligence, and MS EXCEL software.
• Initiated graphical representation of COIS database statistical information for internal and external clients.
• Recognized as group SME and SPOC on statistical metric process Business Objects and Web Intelligence software, presentation skills, new user, and process improvement.
• Managed, planned, validated and installed new releases of software to support a application common code base across multiple geographic regions.
• Insured production readiness during pre - implementation verification of application software environment
• Recognized as SPOC for internal and external users to coordinate with service activation personnel in maintaining and granting user access.
• Provided timely application workstation support, maintained job aids, and enabled the team to expand support.
• Performed black box testing on COIS (Complex Order Information System) and reported to multiple levels of management.

Confidential, San Ramon, CA

Associate Analyst

Responsibilities:

• Provided tier 2 production support for internal and external customers of company DSL application, researched both hardware and software problems, and coordinated problem resolution efforts to meet and exceed commitments.
• Created and distributed planned and adhoc statistical metric reports for internal and external customers on application database using SQL.
• Mentored new employees, helped them assimilate into the environment, and assisted them in and local processes.
• Participated in planning and installation of new software releases.

Confidential,San Mateo, CA

Lead Computer Operator

Responsibilities:

• Monitored master consoles across multi platform environment to insure all IT and datecenter SLAs are consistently met .
• Lead and supervised team of junior operators and data center support staff.
• Train all staff levels at multiple job sites on all functions of mainframe and peripheral devices.
• Research both hardware and software problems, and coordinate problem resolution efforts to meet and exceed SLAs.
• Technical writing of 500 page Data Center Procedure Guide for all platforms using MS Word, including design, configuration, implementation, maintenance, and desktop publishing.
• Coordinate peripheral operations to produce and distribute all critical business reports.
• Oversee production batch cycle to increase productivity and system throughput.
• Performed all facets of operation and user support including tape librarian, distribution clerk, just - in-time data center stock warehouse, mail processing hardware, interstate end user community and staff help desk.
• Assisted in implementation and test of local and remote disaster recovery systems and procedures.
• Designed and implemented 90 day course for all probationary employees.
• Installed, configured, and maintained data center PC software.
• Database Administrator of report distribution system using Express Delivery.
• Provide first level support of company-wide client server hardware.
• Provide first level support for department wide Confidential cell phone network.

Confidential, Parsippany N.J.

Computer Operator

Responsibilities:

• Provided operations systems support across multi platform high - risk global computing environment.
• Researched hardware and software problems, and coordinated resolution efforts to meet and exceed SLAs.
• Received of merit for maintaining highest level of quality data center .