TECHNICAL SKILLS:

• Remedy Ticketing system
• Safehouse
• UNIX
• Sky Vision
• NSM GUI
• DP - 600 Systems
• Avocent IPKVM systems
• Miranda X Layout software, hardware installation
• ARRIS GiGE digital ad insertion splicer
• ARRIS Alpha 800, DS-10, DS-15 analog ad insertion splicer
• MAC OS X and up
• VMware Fusion
• Visio
• Harmonic Pro Stream
• Cisco DCM 9000 Series
• Confidential encoders AVP
• Tektronix MTS, Sentry - Medius monitoring tools
• Oracle Virtual box
• HP Asset Lifecycle Management
• HP C7000 Chassis, Virtual Connect, HP iLO 3.3, Onboard Administrator 4.30, Insight Display
• Confidential / Envivio Guru 5.1.0(22)
• Confidential / Envivio Halo 4.0.1(41)
• Confidential / Envivio Muse 3.22 (004)
• Cisco Rosa

WORK HISTORY:

Video Test Lab Engineer

Confidential

Responsibilities:

• Work with client for specific requirements, expectations and defects
• Create contracts based on those guidelines
• Create a timeline for each stage of the testing cycle with input from the client
• Recreate production environments in the lab
• 4Manager 3.0 /Guru 5.1.0 (22)
• Muse 3.22 (004)
• Halo 4.01 (41)
• HP iLO platform using the ProLiant BL460c Gen 8 / 9 Blades
• C7000 Chassis iLO 3.3
• Onboard Admin version 4.30
• Insight Display
• Virtual Connect
• Recreate a channel lineup to mirror production demands on the systems for number of sources, format of sources, O.A. bandwidth
• Duplicate network conditions and equipment where ever possible
• Validate SNMP monitoring and transmission
• Validate vendor MoP’s for the above (if available) amend / append as needed
• Create test plans to address requirements, expectations and defects with the HP Asset Lifecycle Management Application
• Create deployment specific MoP’s for upgrades (Guru)
• Vette vendor documentation
• Work with the vendor to assure the procedures address the specifics of the lab and production environment
• Modify / validate vendor documentation as required
• Create viable, concise documentation based on actual lab experiences for actual deployment in the field
• Build test cases to address to validate system viability in the field
• Perform all test cases / plans, document results present those results via a Test Exit Report to the client
• Train deployment staff using the new MoP and support the team during deployment

Support Senior Engineer

Confidential

Responsibilities:

• Break- fix for Confidential (Mobile device delivery platform), CDN (VOD delivery platform.
• MPEG2, MPEG4 transport streams across the company fiber backbone
• IVMS cVOC (DVA and G10 probes) monitoring - break / fix
• Respond to outages, upgrades and services from the source to the subscriber monitoring for the above transport systems
• Reporting detailed incident reports using Remedy.
• Responding / resolving tickets submitted by other internal groups.
• Working with both HLS and SS formats for portable devices.
• Participating in new service mapping working with Cicso DCM’s, CAP1000 Cherry Pickers, Envivio Muse encoders, and Envivio Halo packagers.
• Familiar with UNIX CLI
• Monitoring all systems from ingest devices to edge caching systems via in-house Video RT tools.
• Responsible for shift duty assignments.
• Supporting other engineers on my shift for escalation issues and training if needed.

Confidential

Responsibilities:

• Deploy, maintain and support National Video Transport
• Escalation point for Tier I teams
• Troubleshoot systems for reported outages
• On call rotation for after-hours support
• Responsible for development and training for Best Practices (Video Distribution Infrastructure)
• Update / create MOP’s for use by internal Tier 1 groups
• 24 / 7 support team
• Overnight maintenance team
• Oversee marketing team initiatives
• Channel Launches
• Channel Rebrands
• VOD services
• POC for Video Development systems
• Work with Dev team to create best practices
• 24/7 team training on new technologies
• Resolve outage tickets via Remedy
• Coordinate resolutions between department
• Monitor open tickets providing solutions
• Coordinating resources for resolutions
• Vendor
• Head End systems
• Deploy and maintain QA and monitoring
• Tektronix Medius / Sentry
• IneoQuest IVMS
• Trevini Stream Scope

Center Support Engineer

Confidential

Responsibilities:

• Monitor network transports on a National level for VOD / at the COSC 24/7
• Break- fix for NVT and CDN
• MPEG2, MPEG4 transport streams across the company fiber backbone
• IVMS NVT monitoring - break / fix
• Big Brother
• Splunk network health monitors
• Reporting detailed incident details using Remedy
• Working with both HLS (Apple) and SS (Android) formats for portable devices.
• Respond to outages, upgrades and services from the source to the subscriber monitoring for the above transport systems
• Participating in new service mapping working with Cicso DCM’s CAP1000 Cherry Pickets and Envivio encoders
• Process all digital media content for VOD operations.
• Monitoring all systems from ingest devices to edge caching systems via in-house Video RT tools
• Provider interaction support for Verb Delete and resubmission requests

Tech Ops Analyst / Field Support Engineer / MC Support Engineer

Confidential

Responsibilities:

• Cover on-call rotations for after hours system failures
• Every fourth week in addition to my regular shift
• Support all Master Control technologies
• Harris / Tandberg encoding systems
• PESA Video routing systems
• New technology deployments and training to Master Control
• Avocent IP/KVM
• Dolby AC-3 encoding, monitoring and testing
• Train Tier 1 and 2 in systems and troubleshooting methodology
• Maintain assigned company vehicle

Tech Ops Analyst / Field Support Engineer / MC Support Engineer

Confidential

Responsibilities:

• Responsible for UNIX and Windows based systems and CLI remote support
• On site local support
• Support CAP1000 and BMR routers
• Support Head End personnel during upgrades and outages
• Design, project management and deployment of new ad insertion zones
• Integration in a Head End facility, IRD to Ad Insertion system
• Support all Master Control technologies
• Harris / Tandberg, Dolby and ARRIS encoding systems
• PESA Video routing systems
• Composite, component, HD-SDI / SDI and MPEG signals integration, transport and management
• Design and deployment of above systems
• New technology deployments and training to Master Control
• Avocent IP/KVM
• Dolby AC-3 encoding, monitoring and testing
• Train Tier 1 and 2 in systems and troubleshooting methodology
• Maintain assigned company vehicle
• Continue support for all CET (Comcast Entertainment Television) initiatives and failures

Production Engineer

Confidential

Responsibilities:

• Maintain, repair, install and design AVID and Final Cut Pro edit suites
• Maintain and repair all video tape machines, cameras and monitors
• Stay in front of new technologies in order to keep us competitive
• On-site support for remote locations
• Communicate changes in the production systems that related to the Master Control and Engineering teams
• Support for CET (Comcast Entertainment Television)
• Spearhead new equipment expansions and improvements
• Facilitate site relocations

Confidential

Responsibilities:

• Owner and sole employee
• Broadcast video equipment repair
• Sony Betacam products
• Panasonic DVPRO products
• Video monitors
• LCD projectors
• Camera systems