SUMMARY:

• Accurately maintain and monitor inventory. Select and order merchandise and supplies on a range of cultural, art historical and other topics. Contact vendors and gather data, provide information about company, negotiate with vendors, and generate purchase orders.
• Provides exemplary customer service via correspondence, administrative adjudication of parking violations, data entry, payment research, and other tasks as assigned. Utilize appropriate databases to input, update and manage data.
• Coordinate office flow as well as track and maintain all files, correspondence, and information. Procure office equipment and supplies as well as answer and screen telephone calls and schedule appointments. Works with the new vendors to complete all required paperwork. Reviews key recs log book and receiving documents as merchandise arrives at the stockroom.
• Prepare daily bank deposit of revenue received from two Gallery gift shops. Responsible for classifying, recording, and reconciling all transactions which includes cash and charges by fund codes through cash revenue voucher spread sheets. Works with Accounting Clerk and Buyers, to resolve discrepancies, to expedite vendor payments.
• Oversee, manage, and coordinate work flow of three Category Assistants. Train and mentor all new hires as well as provide ongoing feedback to staff.
• Data Entry, Purchase Order processing, Billing and Order processing, Customer service - oriented, Analyze documents and extract information, Invoice processing, Problem resolution, Back office fulfillment operations.

TECHNICAL SKILLS:

Report and Documents Preparation: Prepare documentation of markdowns and write-off reports and daily receiving reports utilizing Computac System, JDS and Win retail software. Prepare daily sales status reports and system update reports using Word, Excel spreadsheet, and JDS software. Amadeus GDS and Share Point and Salesforce experience.

PROFESSIONAL EXPERIENCE:

Confidential

Reimbursement Data Entry Clerk

• Enter accurate and timely reimbursement claims, posting refunds using Salesforce.
• Updating portal guide for volunteers
• Generating reports using multiples software’s.
• Complete and submit all necessary documents require with expense claims electronic using salesforces and One Support software.
• Received and process filing effectively and generates ad hoc reports when needed.
• Answer general inquiries from volunteers about reimbursements or supplies.
• Follow the rules, policies and procedures of the Confidential Foundation Tax aide.

Confidential

Back Room Locator

• Ensure that all merchandise stored in the stockroom is properly logged into the Back-Room Locator (BRL) system and all merchandise that is removed from the stockroom to the sales floor is removed from the Back-Room Locator system.
• Maintain cleanliness and organizational standards for all locations and bins where located merchandise is stored.

Confidential

Travel Agent

• Interact closely with customers to determine travel destinations, preferred mode of transportation, travel dates, financial considerations, and accommodations requirements.
• Plan and sell tour packages and promotional travel incentives offered by travel suppliers.
• Determine total cost of travel and accommodations utilizing calculator, computer, carrier tariffbooks, hotel rate books, and pre-determined/quoted tour package costs.
• Collect all required payments from customer for transportation and accommodations.

Confidential

Correspondence Clerk

• Processed vehicle-parking citations, collected citation penalty assessments, issued delinquent payment notices, late fees and court date.
• Verified parking violation images of tags from scan images.
• Researched skeleton reports, and opened citations without R/O information.
• Used multiple software to enter citation manual, set up court dates, and payments.
• Entered alphabetic, numeric, or symbolic data from hand written citations into computer.
• Deleted incorrect data, and re-entered correct data and keep a daily log of all completed batches.
• Updated and maintained citizen's citation records for adjudication court.
• Scanned document imaging and retrieval to be batched, for payments.
• Edited correct dates, violation codes, and fine amounts and duplicate citations.
• Entered data manual using an on-line software called Auto Process and Docupeake for processing within 48 hours.
• Provided accurate and appropriate information in response to customer inquiries.
• Updated and sent out notice to citizen of delinquent payments, late fees penalty, to registered owners.
• Updated and maintained citizen's citation records for adjudication.
• Scanned document imaging and retrieval to be batched, for payments.
• Edited correct dates, violation codes, and fine amounts and duplicate citations.

Confidential

Lead Office Retail Assistant

• Provided accurate and appropriate information in response to customer inquiries.
• Processed purchase orders using POS system and Win retail software’s.
• Contacted vendors to determine availability of merchandise, and verified price of merchandise, terms, cost of shipping, and method of payment.
• Prepared all documents for price changes, vendor returns, and vendor charge backs using computer software as well as maintained and updated control filing system to reflect changes.
• Communicated with vendors verbally and in writing to negotiate issues and resolve problems.
• Stringent received items were verified against the quantities reported in your receiving orders
• Quantity and quality variances were highlighted, and product (SKU) dimensions and weights were checked electronically.
• Accurately prepared and completed Cash Revenue Vouchers, Daily Department Sales Reports, CRV, Daily Log Reports, and Purchase Orders.
• Verified invoices against receiving reports with accounting department to resolve any discrepancies.
• Analyzed merchandise needs to maintain adequate stock levels for seasonal and special events.
• Tracked 20,000+ items/SKU numbers and evaluated and updated data using retail computer system.