PROFESSIONAL SUMMARY:

• Hands - on, result driven and highly accomplished QA professional with over 14+ years of rich end-to-end software testing lifecycle experience.
• Extensive experience in Manual, Performance, Benchmarking and Security testing.
• In-depth experience in testing of customer facing Enterprise and Web applications; good understanding of Enterprise Architecture and Client-Server Architecture.
• In-depth experience in devising test strategy, preparing test plans, test estimations, test scenarios, test cases and developing automation test framework that includes Benchmarking and Performance testing.
• Good knowledge about automated testing and knowledge of automation tools like - AutoIT, SilkTest, Selenium and QTP.
• Knowledge of Wide range of Business Domains like Enterprise Risk Management, Contact Center, Finance, Retail, E-Commerce, Insurance, Healthcare and Utilities.
• Hands-on experience with unit, integration, regression, functional, performance, cross-browser and multi-platform testing.
• Strong knowledge of Agile and Scrum methodologies; played the role of Agile champion in the organization; have extensive Project management & QA Management experience.
• Good knowledge about performance tools like HP Load Runner and Performance Center.
• Experience in writing SQL Queries, HTML, JavaScript, Java and core testing tools like Quality Center and JIRA.
• Adept at working in high-pressure environments with strict deadlines and multiple deliverables.
• Experienced in leading and managing QA teams. Provided leadership, guidance, training and mentoring to test engineers.
• Experienced in working with multicultural teams.
• Recipient of Multiple Key Contributor awards and bonuses.

TECHNICAL SKILLS:

Skills: Requirement Analysis,Test Planning (Functionality, Regression and Integration), Manual Testing, Test Automation, Estimation, Scheduling, Tracking and Monitoring, Risk Management, Customer Management, Issue Management, Agile Methodology, Installs and Upgrades, Telephony and UC.

Tools: MS Share Point, MS Project, MS Visio, HP Quality Center, HP LoadRunner, IBM Rational ClearQuest, QTP, Selenium, TFS, MTM, Triton Simulator, MS LYNC, Exchange, Active Directory, Business Objects XI, Oracle Identity Access Management, Oracle SQL Developer.

Languages / Test Framework: Javascript, Java, C, PERL, SilkTest, CATS Framework.

OS: Windows Servers (2012, 2008,2003), Windows - 8/ 7/ XP/ Vista, Unix, Android, iOS, Cent OS.

App/Servers: Microsoft IIS, JBoss, Apache web server, WebSphere Application Server, Weblogic App Server.

Databases: SQL Server /2005/2008, Oracle 11g.

Virtualization: VMWare, Hyper-V and Citrix.

Browsers: IE (11, 10, 9, 8, 7), Google Chrome, Firefox, Opera, Safari.

PROFESSIONAL EXPERIENCE:

Confidential

Lead Software QA Engineer

Responsibilities:

• Prepared test strategy for over 27 different integrations comprising various SAP and Non-SAP applications.
• Designed and developed test plans and executed test cases to test functionality, integration and performance.
• Reviewed the testing scope and estimations for the OIM Migration Project to Cloud and provided in-depth feedback to stakeholders.
• Reviewed test cases and generated traceability matrix by mapping to requirement IDs.
• Prepared the DR test plan and shared the same with Project Managers and Stakeholders.
• Coordinated set up of Quality Assurance testing environments (Test, QA and UAT) required for different types of testing activities.
• Involved in validating Code Handoff’s from the developers.
• Managed the Quality Center Testing tool and currently JIRA for all testing activities.
• Developed production go live check-out list.
• Identified and assisted in UAT test data preparation and management, to execute meaningful test scenarios.
• Coordinated and assisted in UAT and SOX Compliance testing efforts.
• Identified Automation testing scenarios, mentoring and providing guidance to the automation team.
• Developed Test Progress report and overall Test Summary Report.
• Conducted and participated in defect triage and “Go-No-Go” meetings.

Environment: Oracle Identity Manager 11gR2 PS2, Oracle SQL Developer, VMware ESXi 5.1, SAP (GW, BW, ECC, EP, EWM, SRM, CCM, eRecruit), Saviynt, Openlink Cube Intelligence, PPP, RDC, MDS, EFLDAP, CC&B, Windows 8.1, 7 and XP, IE 11, 10 and 9, Linux, Business Objects XI SP2, Exchange, Active Directory, C, Java.

Confidential

Associate Manager, QA

Responsibilities:

• Prepared test strategy for the Enterprise Unified Communication Software.
• Designed test plans, developed and executed Test Cases for system validation, integration and performance testing.
• Prepared test plans for various profiles, upgrade scenarios and OS support.
• Reported defects, ensured stability, characterized performance, and determined system capacity.
• Executed performance testing of client-server web based application, SIP Telephony and IP-Network queuing of the Unified Communication application.
• Additionally performed functional, negative, system (integration), requirements and UAT testing.
• Responsible for QA staffing, project allocation, budget planning, local QA site and resource management as well as mentoring, training and managing local and global QA resources.

Environment: Windows 2008 R2, Windows 2012 R2, SQL Server 2012, VMware ESXi 5.1, Hyper-V (2008 and 2012 R2), Windows 8.1, 7 and XP, IE 11, 10 and 9, Linux, Cent OS, Business Objects XI SP2, MS LYNC, Exchange, Active Directory, C, Java.

Confidential

Principal QA Engineer

Responsibilities:

• Responsible for Test and project strategy, planning, scheduling, test case design, implementation and execution.
• Responsible for working with Technical Architects, Product Managers and Solution consultants to replicate and test customer-like scenarios for product solutions.
• Responsible for testing various DR scenarios like Active/Cold Standby, Active/Warm Standby, used tools like Acronis and Veeam for system back-ups and restore.
• Performed functional, load, system (integration), functional, requirements, and UAT.
• Responsible for managing and administering QA lab servers and desktops, including virtualization.
• Identified various products gaps, documented reports and provided multiple suggestions for product enhancement and automations.
• Isolated, reproduced, tracked bugs and verified fixes.

Environment: Windows 2008 R2, SQL Server 2008, VMware ESXi 4.0, Hyper-V (2008), Windows 7 and XP, IE 11, 10 and 9, Linux, Business Objects XI SP2, MS LYNC, Exchange, Active Directory, C, Java.

Confidential

Principal QA Engineer

Responsibilities:

• Responsible for Test and project strategy, planning, scheduling, test case design, implementation and execution.
• Responsible for working with Technical Architects, Product Managers and Solution consultants to replicate and test customer-like scenarios for product solutions.
• Performed various tests to ensure SSL was enabled between Servers, Clients and the Active Directory by generating security certificates.
• Performed functional, load, system (integration), functional, requirements, and UAT.
• Responsible for managing and administering QA lab servers and desktops, including virtualization.

Environment: Windows 2008 R2, SQL Server 2008, VMware ESX 3.0 and ESXi 4.0, Hyper-V (2008), Windows 7 and XP, IE 11, 10, 9 and 8, Linux, Business Objects XI SP2, MS LYNC, Exchange, Active Directory, C, Java.

Confidential

Senior QA Engineer

Responsibilities:

• Responsible for Test strategy, planning, scheduling, test case design, implementation and execution.
• Performed various security tests to ensure that the delivered software met the standards.
• Performed thorough integration tests with the Unified Communication solutions and Uniphi Connect Softphone.
• Performed various UI tests using SilkTest.
• Installed Business Objects and ensured that the reports ran successfully on BOXI and tested reports for data accuracy.
• Responsible for managing and administering QA lab servers and ensured that it had latest updates and patches.

Environment: CallCenter ACD, Uniphi Connect 1.3, Windows 2003 and 2008, Oracle 10g, VMware ESX 3.0, Windows XP, IE 7, Linux, Business Objects XI, MS LYNC, Exchange, Active Directory, C, Java.

Confidential

Senior QA Engineer

Responsibilities:

• Responsible for Test plan and test case creation.
• Responsible for planning, scheduling, testing product solutions with partner product solutions and managing interactions with partner resources.
• Performed build installations, smoke tests, functional, system (integration) and performance testing.
• Automated user interface testing using SilkTest
• Reviewed and validated various user guides, provided feedback to tech pubs and prepared Statements of Quality.

Environment: Windows Server 2003, VMware ESXi 3.5, Windows XP, IE 6/7 (beta), Crystal Reports, C, C++, Java, ACD - Radisys 2U Servers, Oracle 9/10g, Triton® Protocol Simulator.

Confidential

Software Engineer, QA

Responsibilities:

• Responsible for Test plan and test case creation.
• Performed build installations, smoke tests, functional, system (integration) and performance testing.
• Responsible for running extensive load tests (72-hours) and reading logs and reports.
• Identified issues, reported bugs and validated fixes.
• Reviewed multiple user guides and help files and identified flaws and suggested corrections with examples.

Environment: Windows XP, Java, JBeans, Struts, VB, MySQL, Oracle 10g, TOAD, Confidential, IIS, Microsoft Exchange, MS Outlook.