SUMMARY:

• Software QA professional with 15 years of work experience spanning across Software testing and Test Management
• Experience in managing large multiple complex technology projects with significant Business impacts
• Excellent knowledge of all SDLC processes across the lifecycle from defining business needs through requirements, development, testing, and implementation
• Delivered projects in Waterfall and Agile methodology
• Excellent knowledge of all SDLC processes and Organization level key metrics that are vital for business decisions
• Successfully managed projects in onsite - offshore model, with experience across different lifecycle phases, various testing types, tools, technologies and software delivery models
• Effectively managed and tracked overall budget, staffing, plan, client leadership reporting, resource management and deliverables in the project
• Working with stakeholders to develop technology concepts, requirements, design alternatives, project schedules, and costs plans
• Strong Project Management skills.
• Participation in recruitment, candidate section and on-boarding
• Dedicated, self-motivated and hardworking professional with excellent communication skills
• Experience in working with multiple vendors and geographically distributed teams
• Experience in testing REST APIs using SOAP UI and CA LISA (DevTest)
• Experience with Selenium
• Develop and mentor staff members. Establish goals and complete performance evaluations for all team members.
• Latest role was of QA Manager for API Platform for US credit card major providing services for Development and Testing of Web Services, associated Databases, Stored procedures, Test Automation and Virtualization, Dashboard Development etc

TECHNICAL SKILLS:

Management Skills: Quality Management, Demand Management, People Management, Project Management, Resource Management, Risk Management, Cost Management, Status Reporting, Client Relationship Management

SDLC Tools: CA Clarity, Microsoft Project Plan, CA LISA (DevTest), HP Quality Centre (QC), Quick Test Pro (QTP), SQL, WinRunner, HP Performance Centre, Load Runner, Jmeter, SOAPUI, CA Rally

PROFESSIONAL EXPERIENCE:

Confidential

QA Manager

Responsibilities:

• Identify new Demands, Manage product backlog, prioritize user stories and provide estimates for the agreed upon Size, Cost and Schedule of the project
• Develop project plan, schedule and define roles and responsibilities
• Create Work Breakdown Structure and allocate tasks
• Provide guidance, direction and required supervision to ensure successful delivery of projects/program
• Review and provide feedback on projects deliverables to meet client specifications and requirements
• Manage projects budget and ensure overall compliance with all the financial /operational guidelines towards time/expenses for project delivery
• Periodic status reporting to all the stakeholders
• Identify project/program delivery risks and formulate mitigation plans
• Change Management
• Work with team members to ensure schedule adherence and compliance to quality of deliverables, like functional and technical specifications, business process mapping, technology evaluation, cost benefits analysis and provide recommendations
• Resource management
• Manage new employee addition and employee separation
• Performance goal setting, Performance evaluation for the team on a half yearly/annual basis
• Identify and mentor the next level leaders of the team
• Conduct team building activities to motivate the team members
• Skill level assessment and approval
• Approve financial claims, travel, training or other matters which involve company's cost expenditure
• Approval of leave of Absence
• Make recommendations on the staffing and skill-set fitment
• Build formal and informal Client relationships at the project level and be the single point of contact to the client for project related activities
• Articulate business value along with status update on regular project related activities
• Track and ensure compliance to all project Operational Efficiency Indicator (OEI) parameters and processes including budget submissions, confirmations/invoicing, Timesheets, milestones and closure reports, Accounts receivables, resource allocations, quality/regulatory/customer security audits, Customer and Employee Satisfaction plans in order to meet OEI goals.
• Participate in recruitment and influence hiring decisions
• Capacity planning to align resources to meet the demands

Confidential

QA Manager

Responsibilities:

• Manage TCoE and bottom line responsibility for client deliverables
• Coordinate with client management to Define and Plan various releases
• Tailor Software development frameworks to meet the unique need of the projects
• Define the project scope and provided various levels of estimates
• Project Planning and Strategizing
• Manage resources and their assignments to projects based on skill sets by working closely with practice operations
• Identify and recommend the training requirements as per the business needs
• Lead to support multiple business units in conducting Acceptance test
• Provide technical guidance to the team to build Test Automation suite
• Implement and review defect tracking and management
• Ensure team's overall compliance with all the financial/ operational guidelines towards time/expenses for project delivery
• Review and provide feedback on project/program deliverables to meet client specifications and requirements
• Perform weekly/bi-weekly reviews with team members to track schedule adherence and make course corrections as required
• Data analysis, creation and distribution of Portfolio status reports for various applications.
• Facilitate weekly review of project status with all the stakeholders and work with Client to get the final sign-offs on the deliverables
• Performance goal setting, Interim and Final Performance evaluation - for the year
• Skill level assessment and approval
• Clearing of financial claims, Approval for travel, training and other matters where company cost expenditures are involved as related to direct reports.
• Approval of leave of absence and other flex working options.
• Motivate the team to ensure high morale and successful project delivery
• Manage employee addition and separation
• Identify new opportuities/ assignments and work on related proposals which contribute to the growth of department and help meet the planned revenue targets
• Draft and execute the contracts on behalf of organization
• Participate in demos and presentations to Client

Confidential

Test Manager

Responsibilities:

• Manage Testing services for the client and bottom line responsibility for successful delivery of project to client
• Identify new Demands based on the business needs and facilitate discussions with Stakeholders like Business, Technical teams and Leadership for planning SDLC phases
• Estimate project scope and provide various levels of estimates as we progress through the SDLC
• Manage resources, project plans, and get formal approvals on the plans
• Allocate resources to the projects as per the staffing needs
• Resource loading/leveling
• Capacity planning to align resources to meet the demands
• Conduct workload meetings with onsite and offshore project teams and sometimes involving client team members to prioritize the work
• Ensure that the work schedules for team members is optimal and achievable and followed appropriate internal escalation channels to senior management if required
• Ensure seamless transition of requirements to Testing team operating in global delivery model
• Track the requirement traceability matrix
• Plan and track Project deliverables and milestones through detailed Project plan
• Technical guidance to the business teams to conduct User acceptance testing (UAT)
• Tracking the progress of UAT and providing the status reporting to various stakeholders
• Oversee Test Data Management
• Provide Issuer Resolution, Risk Management and change management
• Review and audit project activities
• Involved in training members on processes as well as onboarding the new members to the team
• Performance goal setting and half yearly/annual performance evaluation of the team members
• Participate in role progression discussions and providing feedback
• Conduct team building activities to motivate the team members
• Manage client relationships with several client groups and Issue resolution for the team members
• Collect Metrics/measurements to monitor and measure the status of deliverables, quality of the product, any variances and determine mitigation steps for future
• Status Reporting of testing phases of various projects and create adhoc reports on need basis

Confidential

Project Manager

Responsibilities:

• Facilitate discussions with Stakeholders for understanding the Business case and to define the software development phases
• Understand the timelines and other expectations from client to create estimates for the agreed upon Size, schedule and cost of the project
• Define scope of work and create measurable objectives
• Project Planning and scheduling
• Preparation of detailed End to End Project plan with the details of all the participating teams and take formal approvals
• Coordinate with various Team leads to plan for the business scenarios and assign the tasks
• Manage budget
• Determine Quality standards, processes and metrics and track them through the duration of projects
• Establish Requirements traceability matrix and Determine Critical path
• Manage and Track the project execution in pilot phase and Status Reporting to all the Stakeholders
• Identify all the Risks and formulate the Mitigation plan
• Conduct reviews of all the Project artifacts with all the client stakeholders as stated in the Governance model and gain formal approvals
• Implement and ensure compliance to CMMi methodologies
• Performance goal setting, Interim and Final Performance evaluation - for the year
• Skill level assessment and approval
• Approval for travel, training and of Leave of Absence of direct reports
• Manage client relationships with several client groups and teams
• Data analysis, creation and distribution of Portfolio status reports for various testing phases on daily basis
• Creation of other ad hoc reports on a need basis
• Capacity planning to align the resources as per the plan
• Resource loading/leveling
• Technical guidance to the teams on project deliverables
• Oversee Test Data Management processes across participating teams

Confidential

Project Manager

Responsibilities:

• Program management of creation and deployment of new certifications for Testing Professionals
• Identify new demands(Certifications/policy/exceptions) as per business strategy/vision
• Facilitate discussions with senior management for prioritization of Demands
• Manage the launch of new certifications for various technology roles, from Analysts to Program Managers, from inception to deployment by coordinating with various units across organization
• Participate in the policy framework discussions with Organization PMO to represent Testing practice
• Manage budget and allocate fundings to various teams
• Planning & Scheduling
• Work with Education and Research department of Organization for the new Certification Development and reviews
• Conduct Workshops to spread awareness on policies and issue resolutions
• Evaluate the Effectiveness of program through surveys and formulate action plan with senior management
• Provide directions to various teams based on the Program needs
• Coordinate with Organization PMO team for Policy updates and implementation of those at the unit level
• Status Reporting of Certification completion in unit to all the Stakeholders including senior management
• Liase with IS department to ensure all the business rules are implemented correctly in system
• Manage development of Sharepoint site to host the policies, timelines, Certfication material, FAQs etc
• Performance goal setting, Interim and Final Performance evaluation for the year
• Skill level assessment and approval
• Approval for Travel, training and of Leave of Absence of direct reports
• Issue resolution for the team
• Conducting team building activities for motivating team members
• Develop strategies to extend certification coverage to increase certification coverage in order to positively influence leadership scorecard
• Single point of contact to the leadership and HR for Certifications progress and status
• Regular meetings with leadership to review strategies, processes, workshop plans and certification coverage metrics
• Manage expectations in order to increase client satisfaction
• Resource loading/leveling
• Capacity planning to align resources to meet the demands

Confidential

Test Analyst

Responsibilities:

• Understand Business requirements and perform Impact analysis
• Prepare a detailed Test Plan
• Prepare the Test Case Design and review Test Cases written by team
• Issue resolution for the team with interaction with development team
• Lead the defect triage meetings
• Key Anchor for all interactions and reviews with the Client
• Manage Change Requests from Offshore by coordinating with onsite folks
• Manage a team for the module with allocation and reporting.
• Metrics management
• Ensure test coverage and maintain traceability of requirements to test cases.
• Responsible to ensure the project Compliance for CMMi level.

Confidential

Test Engineer

Responsibilities:

• Requirement gathering, Test Planning, preparation and Test Execution
• Tasks tracking
• Perform system testing of the various applications
• Perform Performance testing
• Defect Reporting & Tracking
• Status & Metrics reporting
• Test Plan & Report Preparations.
• Co-ordination with Development team and various stakeholders for clarifications/Issue resolution.
• Configuration Controller to manage the project related documentation and define the processes for maintaining, storing and versioning the documents
• Conduct project audits to ensure the compliance of projects to CMMi guidelines

Confidential

Software Test Engineer

Responsibilities:

• Preparation and Execution of test cases
• Defect Reporting and tracking
• Defect verification
• Status Reporting

Confidential

Jr. Engineer - Testing

Responsibilities:

• Preparation and Execution of test cases.
• Defect Reporting and tracking.
• Defect verification.

Confidential

Responsibilities:

• To teach Confidential Level A students. Subjects - Data Structures using C, System Analysis & Design and Computer Graphics.