SUMMARY:

• Skilled Professional with 6+ years of Experience in testing Web based and client server applications using both Manual and Automation tools.
• Strong understanding on different phases of Software Development Life Cycle (SDLC) and SDLC models including Waterfall, V model and Agile (SCRUM/Kanban)
• Experienced in Documenting and Reporting Bugs using IBM RTC, JIRA and Quality Center
• Involved in Preparation of functional flows using Microsoft Visio
• Actively involved in 3Amigos, Retrospective and Estimation sessions and wrote Scenarios in Gherkin format.
• System Testing Good experience writing automated scripts in Ruby Programming Language (using Watir Webdriver, RSpec and Page Object) to test the functionalities.
• Experienced in Selenium automation testing under Agile Methodology using Cucumber Framework and Page - Object model
• Strong knowledge in Behavior Driven Development (BDD) and used Cucumber for writing tests
• Extensive automation experience using QTP by creating reusable scripts with VB Script
• Experience in performance of Build Validation, Smoke/Sanity, Functional, Integration, System, Regression, Exploratory, Cross Browser, User Interface and UAT testing
• Expertise in formulating Test plan, designing test cases and test scripts to support quality deliverables
• Used Ruby/Cucumber and Jenkins in a Continuous Integration development environment
• Monitored and reported daily development builds and test results.
• Participated in the daily Backlog grooming, standup, tasking and retrospective meetings
• Involved in developing and maintaining Traceability Matrix, performing Gap Analysis
• Proficient in multi-platform (Windows, Linux & Mac OS) and cross browser testing (IE, Firefox, Chrome, Safari) as well as Mobile testing on different devices (iPhone, iPad).
• Experience in tracking Requirements Traceability Matrix to ensure comprehensive test coverage of requirements
• Performed the Test Coordinator roles for the releases
• Performed backend testing by running SQL queries on the Oracle and SQL Server databases using the database tools Toad and SQL Navigator
• Interacted with stake holders from End users to Senior Management and contributed a lot to the success of projects.
• Proven ability to support multiple projects, under tight deadlines, often with competing priorities and complexities
• Strong Analytic ability and Capable of working independently as well as in a Team
• An efficient self-starter and quick-learner with effective interpersonal and negotiation skills
• A team player with excellent documentation and inter-personal Communication skills
• Excellent skills in communication & collaboration, interest & ability to learn new technologies in short time

TECHNICAL SKILLS:

Operating Systems: Windows XP/7/8/10, UNIX, Linux, Mac OS

Languages: Ruby, VBScript, JavaScript, CSS, Perl, JSP, HTML5, XML, Java.

Databases: MS Access, SQL Server 2000/2005/2008

Tools: IBM RTC, HP Quality Center, Quick Test Pro (QTP), JIRA, Git, Microsoft Office.

Methodologies: Agile, Scrum, Kanban, Waterfall.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Test Automation Developer

Responsibilities:

• Automated the documentation of existing IVR call flows and Genesys applications
• Automated functional and regression testing for various IVR applications using Cyara.
• Utilized Cyara for automated testing and monitoring that simulate real world customer interactions across IVR, voice and digital channels
• Updated test cases when IVR design changes are made
• Hand on experience in Testing agent call routing by simulating agents and agent activity and Computer Telephony Integration (CTI) functions.
• Experienced in creating Test data that represent the customer activity to fit the test cases build on real world contact center scenarios
• Actively involved in 3Amigos, Retrospective and Estimation sessions and wrote Scenarios in Gherkin format.
• Developed test code in Ruby language using RubyMine editor and Cucumber framework.
• Involved in Preparation of functional flows using Microsoft Visio for call flows and routing strategies
• Participated in the daily Backlog grooming, standup, tasking and retrospective meetings
• Involved in developing and maintaining Traceability Matrix and performing Gap Analysis
• Being a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews.
• Conducted Base line, Sanity, Functional, Integration, Ad-hoc, Regression and UAT testing against the existing and new product
• Performed test automation and manual testing, actively involved in creation of detailed test plans, test cases and test scenarios for different application modules according to functional requirements and business specifications.
• Experienced in Automation Testing of web applications using Selenium WebDriver, Page - Object model and performed Regression and Functional Testing
• Tracked and logged bug defects and errors for the applications by clearly articulating and providing detailed bug reports. Reported reproducible bugs in IBM RTC, Quality Center
• Identified the Regression Test Cases which can be automated using Cyara scripts and CVS files for Cyara automation.
• Extensively used Application Life Cycle Management (Quality Center) for documenting Test Cases and updating the Test Results after test cases execution has been completed
• Wrote SQL queries to setup/modify test data in Oracle database
• Performed backend testing by running SQL queries on the Oracle and SQL Server databases using the database tools Toad and SQL Navigator

Software: Genesys IVR/CTI applications, Ruby, JavaScript, CSS, VoiceXML, Oracle.

Testing Tools: Ruby/Cucumber, Selenium, Cyara, HP QC 11, and IBM RTC.

Environment: Windows 7, 10, Linux, UNIX.

Confidential, San Francisco, CA

Automation Tester

Responsibilities:

• Conducted Base line, Sanity, Functional, Integration, Ad-hoc, Regression and UAT testing against the existing and new product.
• Extensively involved in weekly/daily Defect Review and Test Execution Status Meetings to discuss/explain the defects with development team.
• Actively involved in 3Amigos sessions and wrote Scenarios in feature files using Gherkin format
• Created the Step Definitions to automate using Ruby/Cucumber
• Participated in Retrospective meetings after every sprint release.
• Developed and executed automated test cases using Ruby Mine, Selenium Web driver, Cucumber, and WATIR.
• Writing Scenarios in feature file using Gherkin language and created Step definition files using Ruby in RubyMine editor.
• Executed Feature files to perform functional testing, UI testing, regression testing to make sure that existing functionalities are not impacted by the changes.
• Participated in bug triage meetings
• Prepare Daily Report -- Involved in preparing the Daily Execution Status report and sharing with managers and leads.
• Utilized HP Functional Test Suite (Quick Test Pro and Quality Center) for test automation.
• Worked closely with Development team, BA and QA teams, as well as Stakeholders and members of Management.
• Identified core functional flows, as well as wrote automated test cases using QTP and VBScript for both Windows and web-based applications.
• Performed test automation and manual testing, actively involved in creation of detailed test plans, test cases and test scenarios for different application modules according to functional requirements and business specifications.
• Being a member of the Scrum team, participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews.
• Created test plans and functional, regression, and integration test cases using Quality Center 11.0.
• Developed and maintained Java based automation tools for database conversion and automated archival process of localized files.
• Developed and maintained utilities and tools to manage the automated process using Perforce and Git.
• Tracked and logged bug defects and errors for the applications by clearly articulating and providing detailed bug reports. Reported reproducible bugs in JIRA, Quality Center.
• Involved in system integration and user acceptance testing on later stages of SDLC.
• Performed localized Mobile (IOS) Application Testing.

Software: Java, .Net, Flex, VBScript, JavaScript, CSS, JSP, XML, Oracle.

Testing Tools: Ruby/Cucumber, JIRA, Quick Test Pro (QTP 11), HP QC 11

Environment: Windows 7, Linux, UNIX.

Confidential, Tampa, Florida

QA Analyst

Responsibilities:

• Developed and Maintained Test Schedule for Quality assurance deliverables.
• Actively involved in all phases of SDLC.
• Worked with QA team to perform Test strategy and Test plan.
• Prepared and executed Test Cases manually for different modules based on the requirements specified in the Use Cases.
• Designed and developed Test Cases in MS Excel.
• Participating in walkthroughs of functional reviews and design reviews.
• Performed Smoke, Regression testing, User Acceptance Testing.
• Performed basic backend testing for functional flow of the applications.
• Involved in defining Test objectives for the application and prepared test Scripts for manual testing.
• Performed Parallel and Cross Browser testing on different browsers like Internet Explorer, Chrome, Safari and Firefox where multiple tests were run at the same time.
• Parameterize the test for multiple sets of data testing.
• Followed Agile Methodology (SCRUM) for this project.
• Arrange test suites to be able to upgrade tests easily in the event of any feature changes.
• Write Test plan and test case for the new features.
• Modified the existing test cases based on change in a feature and requirements.
• Used JIRA as a defect tracking tool for Product backlog and reporting bugs.
• Wrote SQL queries to setup/modify test data in Oracle database.
• Used Quality Center and Quick Test Pro (QTP) automation for testing.
• Identified the Regression Test Cases which can be automated using systematic approach and estimated the Cost Benefit Analysis.
• Extensively used Application Life Cycle Management (Quality Center) for documenting Test Cases and updating the Test Results after test cases execution has been completed.
• Interacted extensively with end users and developers to make sure all user requirements are met.
• Interacted with developers to report the bugs and status of the bug.
• Prepare daily Execution status reports, defect analysis, test summary report and Sign off documents.
• Interaction with onsite Leads for testing issues and test progress reporting.
• Attending defect call and follow up defects for quick resolution.

Software: Java, WebSphere Commerce Server, Oracle

Testing Tools: JIRA, QTP and Quality Center

Environment: Windows, UNIX, Linux.