Software Quality Engineer Resume

PROFILE:

Diligent professional with 7+ years of industry experience.
Professional assets include a proven record of leadership, project planning, software project life cycles and client satisfaction.
Aiming to leverage my industry expertise, leadership and critical thinking to successfully fill the role of an effective and valuable organizational asset.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Software Quality Engineer

Responsibilities:

Successfully launched and delivered custom payment software for a major mobile carrier
Successfully launched and delivered custom rental software for a major vending solutions organization
Produce release notes documentation and deployment procedures for software releases and subsequent updates
Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
Cross departmental on released software and updates
Submit project deliverables, ensuring adherence to quality standards
Lead QA efforts in full Agile development cycle from SOW to delivery
Provide feedback and recommendations to developers on software usability and functionality
Monitor and track project milestones and deliverables

System Integration Engineer

Confidential

Responsibilities:

Designed test plans, scenarios, scripts, and procedures
Documented software defects, using Azure DevOps, and reported defects to software developers.
Installed and configured recreations of software production environments to allow testing of software performance
Provided technical support during software installation or configuration
Performed initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source
Designed and developed automated testing tools
Conducted software compatibility tests with programs, hardware, operating systems, or network environments
Updated automated test scripts to ensure currency
Developed and specified standards, methods, or procedures to determine product quality or release readiness
Created and maintained databases of known test defects
Monitored bug resolution efforts and track successes

Confidential

Extracts Implementation Specialist

Responsibilities:

Led all technical aspects of project delivery and solution delivery to customers through phone, email, and on - site visits
Managed, communicated, and organized implementation timelines with customer IT, management, and personnel
Installed, configured, and migrated two organizations, on site, to beta software
Migrated reporting codes from previous versions to updated Nemsis 3 versions
Migrated and upgraded databases used for government reporting
Drove continuous improvement initiatives to improve implementation methodology and procedures
Prepared all technical client facing and internal deliverables
Identified and documented software defects and requests for enhancements
Educated new and current customers through on site and web-based sessions
Traveled to client sites to oversee all aspects of implementation from installation to new users

Confidential

Technical Support

Responsibilities:

Advanced from Tier I support technician to Tier II support technician
Researched and resolved a serious nationwide system issue affecting over 1000 POS units
Created and implemented materials, classes, and orientations for new support technicians
Provided direct support to Tier I technicians over group chat and in person
Researched and resolved escalations from Tier I support group
Conducted conferences between internal stakeholders and client software development teams
Assembled and configured lab test systems for and research
Documented and submitted software defects to client software development teams for resolution
Took initiative to gain extensive knowledge of a wide array of products supported by Confidential
Worked with field technicians extensively on new customer installations, hardware troubleshooting, and repairs