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Software Quality Engineer Resume

PROFILE:

  • Diligent professional with 7+ years of industry experience.
  • Professional assets include a proven record of leadership, project planning, software project life cycles and client satisfaction.
  • Aiming to leverage my industry expertise, leadership and critical thinking to successfully fill the role of an effective and valuable organizational asset.

TECHNICAL SKILLS:

  • Azure DevOps
  • Jira
  • VSTS
  • Agile/SCRUM
  • Microsoft products
  • SQL
  • Test Manager
  • UX/UI Design
  • Java
  • VB
  • Test Complete
  • Postman
  • HTTP/REST/JSON
  • Git
  • Fiddler
  • AWS

PROFESSIONAL EXPERIENCE:

Confidential

Software Quality Engineer

Responsibilities:

  • Successfully launched and delivered custom payment software for a major mobile carrier
  • Successfully launched and delivered custom rental software for a major vending solutions organization
  • Produce release notes documentation and deployment procedures for software releases and subsequent updates
  • Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
  • Cross departmental on released software and updates
  • Submit project deliverables, ensuring adherence to quality standards
  • Lead QA efforts in full Agile development cycle from SOW to delivery
  • Provide feedback and recommendations to developers on software usability and functionality
  • Monitor and track project milestones and deliverables

System Integration Engineer

Confidential

Responsibilities:

  • Designed test plans, scenarios, scripts, and procedures
  • Documented software defects, using Azure DevOps, and reported defects to software developers.
  • Installed and configured recreations of software production environments to allow testing of software performance
  • Provided technical support during software installation or configuration
  • Performed initial debugging procedures by reviewing configuration files, logs, or code pieces to determine breakdown source
  • Designed and developed automated testing tools
  • Conducted software compatibility tests with programs, hardware, operating systems, or network environments
  • Updated automated test scripts to ensure currency
  • Developed and specified standards, methods, or procedures to determine product quality or release readiness
  • Created and maintained databases of known test defects
  • Monitored bug resolution efforts and track successes

Confidential

Extracts Implementation Specialist

Responsibilities:

  • Led all technical aspects of project delivery and solution delivery to customers through phone, email, and on - site visits
  • Managed, communicated, and organized implementation timelines with customer IT, management, and personnel
  • Installed, configured, and migrated two organizations, on site, to beta software
  • Migrated reporting codes from previous versions to updated Nemsis 3 versions
  • Migrated and upgraded databases used for government reporting
  • Drove continuous improvement initiatives to improve implementation methodology and procedures
  • Prepared all technical client facing and internal deliverables
  • Identified and documented software defects and requests for enhancements
  • Educated new and current customers through on site and web-based sessions
  • Traveled to client sites to oversee all aspects of implementation from installation to new users

Confidential

Technical Support

Responsibilities:

  • Advanced from Tier I support technician to Tier II support technician
  • Researched and resolved a serious nationwide system issue affecting over 1000 POS units
  • Created and implemented materials, classes, and orientations for new support technicians
  • Provided direct support to Tier I technicians over group chat and in person
  • Researched and resolved escalations from Tier I support group
  • Conducted conferences between internal stakeholders and client software development teams
  • Assembled and configured lab test systems for and research
  • Documented and submitted software defects to client software development teams for resolution
  • Took initiative to gain extensive knowledge of a wide array of products supported by Confidential
  • Worked with field technicians extensively on new customer installations, hardware troubleshooting, and repairs

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