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Sr Technical Analyst/ Tableau Dev Resume

Atlanta, GA

SUMMARY:

  • Solutions driven with experience working with cross - functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
  • Requirements Gathering & Analysis
  • Tableau Dashboards & Scorecards
  • User Acceptance Testing (UAT)

TECHNICAL SKILLS:

Database and Programming: Neo4j(Graph Database),Microsoft SQL Server 2005, 2008, T-SQL, Oracle 11g (PL/SQL) DB2, My SQL.

BIETL Tools: Alteryx, Tableau 10.6

Defect Tracking Tools: Mercury Test Director / Quality Center, CRM, Mingle, Version One

Platform: SQL Navigator, Oracle SQL Developer, DbViz, Toad

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta GA

Sr Technical Analyst/ Tableau Dev

  • Excellent knowledge in Data Analysis, Data Validation, Data Cleansing, Data Profiling & Identifying data inconsistency using complex SQL queries.
  • Gathered requirements from business end users/clients.
  • Identified key dimensions and facts for analytical reporting and decisions support reporting to develop custom reports/dashboards.
  • Involved in all phases of the SDLC from planning, analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
  • Develop complex interactive/dynamic dashboards with tools like Tableau.
  • Experience in building Alteryx ETL and data validation Workflows.
  • Transform business needs into actionable visualizations in Tableau for use by internal and external stakeholders.
  • Work closely with the Data Architecture team and providing technical design recommendations on the data mart structures which support analytical applications
  • Lead data collection, cleansing, and validation. Conduct data analysis and testing to ensure the integrity of data during conversion, migration & loading process
  • Review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to management.
  • Develop reports and deliverables and make recommendations to management
  • Work with internal and external customers to determine data conversion requirements
  • Manage and perform data conversion tasks, scripts and validations

Confidential, Atlanta GA

Lead System Engineer/Analyst

  • Performed deep diagnostic trouble shooting on various Confidential Webservices to identify, communicate and drive resolution on issues.
  • Provided integration support in Test and Prod to external Webservices customers.
  • Analyzed production data for integrity.
  • Write advanced SQL queries to run specific business reports
  • Manage projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
  • Provided stakeholders with project status and outlook for success and recommend project improvements.
  • Played a vital role in gathering requirements for new projects.
  • Assisted the QA team in testing major components of new applications.
  • Make process and systems improvement recommendations to assist the business in achieving its goals and objectives, leveraging best practices and professional experiences.
  • Develop, manage and coordinate deployment plans based on business and customer requirements
  • Maintained and communicated deployment schedule to team members and management.
  • Collaborated closely with and assisted application development teams when required to ensure timely delivery of system fixes.
  • Perform critical & non-critical application support activities as needed.
  • Demonstrated ability to effectively work on multiple assignments, activities or projects as required.
  • Obtain and maintain a working knowledge Confidential .com applications, customers and business units.
  • Conduct analysis of support issues that identifies current business process or system inadequacies.
  • Manage ticket entry, escalation, and dispatch of support issues and escalate issues to Engineering as necessary.

Confidential, Alpharetta GA

Software Engineer

  • Involved in the modification of existing forms and developing new forms according to functional requirements using Oracle Forms Builder 9i and Forms Designer.
  • Involved in system analysis and deployment of new forms. Developed new stored procedures, functions and packages in PL/SQL.
  • Work closely with business analysts to gather information during functional/business requirements and design phase
  • Resolve production issues by working closely with the production support team
  • Attend/Schedule weekly project status meeting with other groups to discuss outstanding action items.
  • Maintained a weekly timeline that forecasted an estimated project completion date.
  • Write SQL queries for production support team and QC during testing phase.
  • Develop SQL queries to run specific business/marketing reports.

Confidential, Alpharetta GA

Programmer II

  • Implemented new data collection programs for web and mainframe client systems by using data scripting software (Kapow and Instaknow).
  • Worked closely with business analysts to provide accurate reporting and precise collection of public records.
  • Completed application development by working independently in a large project atmosphere.
  • Worked closely with production support personnel in determining production issues/data discrepancies.
  • Ran specific marketing reports on request.

Confidential, Alpharetta GA

Production Support Analyst

  • Provided support for multiple production environments including applications & processes.
  • Monitored application traffic, file directories, error rates, and CPU utilization on production servers.
  • Provided accurate diagnosis of production issues/problems by analyzing data in log files, error rates, and code releases.
  • Provided detailed analysis on production issues and process improvement ideas to upper management.
  • Served as a point of contact for developers and DBAs to help resolve technical issues.
  • Provided timely and accurate problem resolution by detailed research on specific applications.
  • Worked closely with development, DBAs, marketing, QC, and other production support groups on resolution to production problems.
  • Scheduled production turnovers and moved code to the production environment and servers.
  • Created detailed documentation on production support issues.
  • Created training documentation for other group members in the team.

Confidential, Alpharetta GA

Technical Support Engineer

  • Answered inbound calls in support of customer needs, while accurately and concisely describing their technical issues.
  • Researched and applied expert technical knowledge and troubleshooting skills.
  • Resolved escalated technical inquiries of moderate complexity regarding a variety of software applications in a timely manner while providing exceptional customer service.
  • Demonstrated the ability to multitask and work well under pressure in a call center environment.
  • Used tracking system Service Center, Service Desk to log problem tickets and resolutions.
  • Created training manuals for new customers and assisted UAT team in testing new version release.

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