SUMMARY:

• Solutions driven with experience working with cross - functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals.
• Requirements Gathering & Analysis
• Tableau Dashboards & Scorecards
• User Acceptance Testing (UAT)

TECHNICAL SKILLS:

Database and Programming: Neo4j(Graph Database),Microsoft SQL Server 2005, 2008, T-SQL, Oracle 11g (PL/SQL) DB2, My SQL.

BIETL Tools: Alteryx, Tableau 10.6

Defect Tracking Tools: Mercury Test Director / Quality Center, CRM, Mingle, Version One

Platform: SQL Navigator, Oracle SQL Developer, DbViz, Toad

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta GA

Sr Technical Analyst/ Tableau Dev

• Excellent knowledge in Data Analysis, Data Validation, Data Cleansing, Data Profiling & Identifying data inconsistency using complex SQL queries.
• Gathered requirements from business end users/clients.
• Identified key dimensions and facts for analytical reporting and decisions support reporting to develop custom reports/dashboards.
• Involved in all phases of the SDLC from planning, analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
• Develop complex interactive/dynamic dashboards with tools like Tableau.
• Experience in building Alteryx ETL and data validation Workflows.
• Transform business needs into actionable visualizations in Tableau for use by internal and external stakeholders.
• Work closely with the Data Architecture team and providing technical design recommendations on the data mart structures which support analytical applications
• Lead data collection, cleansing, and validation. Conduct data analysis and testing to ensure the integrity of data during conversion, migration & loading process
• Review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to management.
• Develop reports and deliverables and make recommendations to management
• Work with internal and external customers to determine data conversion requirements
• Manage and perform data conversion tasks, scripts and validations

Confidential, Atlanta GA

Lead System Engineer/Analyst

• Performed deep diagnostic trouble shooting on various Confidential Webservices to identify, communicate and drive resolution on issues.
• Provided integration support in Test and Prod to external Webservices customers.
• Analyzed production data for integrity.
• Write advanced SQL queries to run specific business reports
• Manage projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Provided stakeholders with project status and outlook for success and recommend project improvements.
• Played a vital role in gathering requirements for new projects.
• Assisted the QA team in testing major components of new applications.
• Make process and systems improvement recommendations to assist the business in achieving its goals and objectives, leveraging best practices and professional experiences.
• Develop, manage and coordinate deployment plans based on business and customer requirements
• Maintained and communicated deployment schedule to team members and management.
• Collaborated closely with and assisted application development teams when required to ensure timely delivery of system fixes.
• Perform critical & non-critical application support activities as needed.
• Demonstrated ability to effectively work on multiple assignments, activities or projects as required.
• Obtain and maintain a working knowledge Confidential .com applications, customers and business units.
• Conduct analysis of support issues that identifies current business process or system inadequacies.
• Manage ticket entry, escalation, and dispatch of support issues and escalate issues to Engineering as necessary.

Confidential, Alpharetta GA

Software Engineer

• Involved in the modification of existing forms and developing new forms according to functional requirements using Oracle Forms Builder 9i and Forms Designer.
• Involved in system analysis and deployment of new forms. Developed new stored procedures, functions and packages in PL/SQL.
• Work closely with business analysts to gather information during functional/business requirements and design phase
• Resolve production issues by working closely with the production support team
• Attend/Schedule weekly project status meeting with other groups to discuss outstanding action items.
• Maintained a weekly timeline that forecasted an estimated project completion date.
• Write SQL queries for production support team and QC during testing phase.
• Develop SQL queries to run specific business/marketing reports.

Confidential, Alpharetta GA

Programmer II

• Implemented new data collection programs for web and mainframe client systems by using data scripting software (Kapow and Instaknow).
• Worked closely with business analysts to provide accurate reporting and precise collection of public records.
• Completed application development by working independently in a large project atmosphere.
• Worked closely with production support personnel in determining production issues/data discrepancies.
• Ran specific marketing reports on request.

Confidential, Alpharetta GA

Production Support Analyst

• Provided support for multiple production environments including applications & processes.
• Monitored application traffic, file directories, error rates, and CPU utilization on production servers.
• Provided accurate diagnosis of production issues/problems by analyzing data in log files, error rates, and code releases.
• Provided detailed analysis on production issues and process improvement ideas to upper management.
• Served as a point of contact for developers and DBAs to help resolve technical issues.
• Provided timely and accurate problem resolution by detailed research on specific applications.
• Worked closely with development, DBAs, marketing, QC, and other production support groups on resolution to production problems.
• Scheduled production turnovers and moved code to the production environment and servers.
• Created detailed documentation on production support issues.
• Created training documentation for other group members in the team.

Confidential, Alpharetta GA

Technical Support Engineer

• Answered inbound calls in support of customer needs, while accurately and concisely describing their technical issues.
• Researched and applied expert technical knowledge and troubleshooting skills.
• Resolved escalated technical inquiries of moderate complexity regarding a variety of software applications in a timely manner while providing exceptional customer service.
• Demonstrated the ability to multitask and work well under pressure in a call center environment.
• Used tracking system Service Center, Service Desk to log problem tickets and resolutions.
• Created training manuals for new customers and assisted UAT team in testing new version release.