SUMMARY:

• Scrum coach and software development professional with experience in managing end to end global software projects using agile methodology.
• Certified Scrum Master (CSM) - Scrum Alliance 2019.
• Sun Certified Java Developer (SCJP) - 2012.
• 5 years of robust experience in mentoring agile teams, sprint planning and coordinating business stakeholders.
• 10+ years of expertise in back end software engineering to build scalable solutions.
• Demonstrated ability to motivate, organize, lead, and coach Scrum teams across multiple locations, with a verifiable track record of managing complex projects while delivering on time.
• Continuously learned Agile/Scrum techniques and shared findings with the team.
• Coached team members on Agile principles and providing general guidance on the methodology
• Supported the product owner with grooming and maintaining the product backlog and working with the development team.
• Led cross-continent teams in global delivery projects for fortune 500 telecom and retail companies.

TECHNICAL SKILLS:

SDLC Methodology: Agile, Waterfall Model and DEV ops

Programming Languages: Java 1.8, C, C++, SQL/PLSQL, javascript, HTML5, XML

Database: Oracle, MS SQL Server, MySQL, MS Access, DB 2.

DevOps and CI: Dockers and Jenkins

Web/Application server: Tomcat, Web logic, Web sphere.

Tools: Eclipse, Net Beans, Dockers, Maven, Toad, SQL Developer, Log4J, Junit, FileZillaAmdocs tools, MS Visio, HP ALM, HP diagnostics.

Framework: Spring boot, OSGi, RESTful web services, Hibernate, Amdocs Smart Client (CRM 8.0)Clarify, Amdocs OMS, Struts 2.0, CRM, OSGi

Configuration/version control: Perforce, GIT Hub, SVN, X-traC, CVS

Defect tracking tools: Jira, HP quality center, Remedy

PROFESSIONAL EXPERIENCE:

Confidential, Champaign, Illinois

Senior Software Developer

• Promoted as junior Scrum master for development team of 10 people because of strong leadership skills, teamwork, customer service and overall performance.
• Proficiently organized and handled daily scrum, sprint reviews, retrospectives, sprint and release planning.
• Integrated Twilio API messaging service thereby moving from manual interactions to a fully automated service system.
• Minimized system outages, and improved network performance by implementing proxy server using java NIO.
• Reduced payroll by hundreds of thousands of dollars by automating functions that previously required manual field work.
• Built automated end to end system to improve customer care service efficiency, saved $1.5 million per year.
• Researched and proposed changes to processes and tools to drive innovation in the quality discipline.

Confidential, Illinois

Production Support Expert

• Migrated data of 5 million Cricket customers to Confidential &T production system with minimal failure rate/business impact.
• Benchmarked best practices to fix critical issues. Reduced monthly error rate to an all-time low (from 1.2% to 0.02%).
• Trained new team members and transitioned teams to agile framework with scrum to enhance productivity.
• Improved system operations by optimizing query performance for 6 million customers.
• Collaborated with cross-functional teams to design modifications through Change Request Management (ChaRM).

Confidential

Onsite-Coordinator

• Consulted with regional Spanish clients to benchmark existing practices and strategically executed new business functionalities, increased customer base by 5%.
• Advocated for quality and the customer experience to ensure customer satisfaction and gain referrals.
• Proactively communicated any risks, design and quality issues, or increased in scope/time required to ensure project remains on track.

Confidential

Quality Analyst

• Designed test plans and cases for functional, integrated system, and user acceptance testing for CRM web application.
• Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality and software functionality.
• Built high-quality and efficient scripts for regression and stress testing using Load Runner.nd interpreting server logs as required.