Senior Software Developer Resume Champaign, Illinois - Hire IT People

SUMMARY:

Scrum coach and software development professional with experience in managing end to end global software projects using agile methodology.
Certified Scrum Master (CSM) - Scrum Alliance 2019.
Sun Certified Java Developer (SCJP) - 2012.
5 years of robust experience in mentoring agile teams, sprint planning and coordinating business stakeholders.
10+ years of expertise in back end software engineering to build scalable solutions.
Demonstrated ability to motivate, organize, lead, and coach Scrum teams across multiple locations, with a verifiable track record of managing complex projects while delivering on time.
Continuously learned Agile/Scrum techniques and shared findings with the team.
Coached team members on Agile principles and providing general guidance on the methodology
Supported the product owner with grooming and maintaining the product backlog and working with the development team.
Led cross-continent teams in global delivery projects for fortune 500 telecom and retail companies.

TECHNICAL SKILLS:

SDLC Methodology: Agile, Waterfall Model and DEV ops

Programming Languages: Java 1.8, C, C++, SQL/PLSQL, javascript, HTML5, XML

Database: Oracle, MS SQL Server, MySQL, MS Access, DB 2.

DevOps and CI: Dockers and Jenkins

Web/Application server: Tomcat, Web logic, Web sphere.

Tools: Eclipse, Net Beans, Dockers, Maven, Toad, SQL Developer, Log4J, Junit, FileZillaAmdocs tools, MS Visio, HP ALM, HP diagnostics.

Framework: Spring boot, OSGi, RESTful web services, Hibernate, Amdocs Smart Client (CRM 8.0)Clarify, Amdocs OMS, Struts 2.0, CRM, OSGi

Configuration/version control: Perforce, GIT Hub, SVN, X-traC, CVS

Defect tracking tools: Jira, HP quality center, Remedy

PROFESSIONAL EXPERIENCE:

Confidential, Champaign, Illinois

Senior Software Developer

Promoted as junior Scrum master for development team of 10 people because of strong leadership skills, teamwork, customer service and overall performance.
Proficiently organized and handled daily scrum, sprint reviews, retrospectives, sprint and release planning.
Integrated Twilio API messaging service thereby moving from manual interactions to a fully automated service system.
Minimized system outages, and improved network performance by implementing proxy server using java NIO.
Reduced payroll by hundreds of thousands of dollars by automating functions that previously required manual field work.
Built automated end to end system to improve customer care service efficiency, saved $1.5 million per year.
Researched and proposed changes to processes and tools to drive innovation in the quality discipline.

Confidential, Illinois

Production Support Expert

Migrated data of 5 million Cricket customers to Confidential &T production system with minimal failure rate/business impact.
Benchmarked best practices to fix critical issues. Reduced monthly error rate to an all-time low (from 1.2% to 0.02%).
Trained new team members and transitioned teams to agile framework with scrum to enhance productivity.
Improved system operations by optimizing query performance for 6 million customers.
Collaborated with cross-functional teams to design modifications through Change Request Management (ChaRM).

Confidential

Onsite-Coordinator

Consulted with regional Spanish clients to benchmark existing practices and strategically executed new business functionalities, increased customer base by 5%.
Advocated for quality and the customer experience to ensure customer satisfaction and gain referrals.
Proactively communicated any risks, design and quality issues, or increased in scope/time required to ensure project remains on track.

Confidential

Quality Analyst

Designed test plans and cases for functional, integrated system, and user acceptance testing for CRM web application.
Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality and software functionality.
Built high-quality and efficient scripts for regression and stress testing using Load Runner.nd interpreting server logs as required.