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Process Automation Supervisor Resume

San Juan, PR

SUMMARY:

Professional with International and multicultural work experience based on a strong track record of IT department management and project management, software development and external consultancy. Wide expertise in Applications and ERPs implementation, maintenance and support as well as ability to lead teams in complex software development and projects. Goal - oriented, highly motivated, unconditional team player, budget and quality driven.

TECHNICAL SKILLS:

Computer Languages: JScript, C#, Pascal, PL/SQL, SQL

Databases: Oracle, DB2, My SQL, SQL Server

ERP: PeopleSoft 7.5, SAP ECC6.0 PP, MM, FI, CO, SD, HCM. MS Dynamics CRM 2011, 2016, D365

Others: Project Management, COBIT, IT Strategy, Data Warehousing

WORK EXPERIENCE:

Process Automation Supervisor

Confidential, San Juan, PR

Responsibilities:

  • Oversee CRM Dynamics Microsoft initiative. Designed the CRM strategy for the Bank; Communication with C-Levels in the Organization.
  • Stabilized and strengthened business relationship with the software provider (Microsoft).
  • Implement the Sales & Service modules for Wealth Management, Securities and Commercial business units.
  • As CRM evangelist in the Bank, I successfully convinced to the business units Mortgage and Insurance to use CRM for their sales and service processes.
  • In the last year my department saved more than 5 years in man/hour efficiency, improving Sales and Service processes with CRM.
  • As a fully hands on professional, I have designed the solutions, developed some Plug Ins, Javascript programs, SQL code, and integrations in CRM Dynamics.
  • With an Agile process, 12 successfully enhancements and 1 new BU implementations were rolled out this year on CRM by my department.
  • I managed the different initiatives and the Strategy for the Business Process Management in the Bank. Now the application services 50 workflows that impact most business units with an average monthly volume of over 100k claims.
  • Since the service offered had been deficient, I negotiated new SLAs with the provider to ensure a high-quality service.
  • Created a route map to attend more than 50 initiatives that were pending to be executed.

SAP HCM Supervisor

Confidential, San Juan, PR

Responsibilities:

  • HRIS Stabilization.
  • Successfully designed strategy and executed the HRIS projects in the roadmap. Finished on time, on budget and on scope.
  • Oversaw Human Resources Information System support/maintenance and innovation with internal and external consultants and project managers.
  • Managed the budget and relationship for the consultant firms and hosting suppliers. Built and maintained relationships with the C-Level Management.

IT Project Coordinator

Confidential, San Juan, PR

Responsibilities:

  • Project manager and liaison between the Bank the SAP vendor provider.
  • Vendor Selection process for the Asset Liability Management System.
  • Bank Account Analysis, software upgrade.
  • Vendor Selection process for SAP SRM.

IS Manager

Confidential, San Juan, PR

Responsibilities:

  • Successfully support the RFP process for the Business Re-engineering of the Confidential Processes. The project saves more than 3 MM USD to Confidential annually.
  • Implemented a center of excellence including a Help Desk 7x24. Provided production support for computers, networks, telecommunications and applications. Supported vastly different infrastructure and application environments: 300 users in plants and branches, 300 hand-held computers & smartphones users on field.
  • COBIT framework implementation in Confidential . The Company achieved the best security levels (internal and peripheral) of Grupo Gloria Enterprises for 20 months in a row. Grupo Gloria owns Confidential and has 200 companies and operations in more than 20 countries, all over the world.

Computer System Analyst

Confidential, San Juan, PR

Responsibilities:

  • Successfully designed and implemented the Company sales and logistic Data Warehouse, using SQL Server DTS, DB2 and Cognos tools.
  • Speeded the annual planning process creating a methodology and a system to make sales budget planning.
  • Designed and developed in Java/Javascript an in-house warehouse and logistic system on OS400 using Websphere as a webserver and interfaced with the PLC plant system in RSLinx Rockwell.
  • The system improved the warehouse control management using Hand Helds, and over 50 Linux stations.

Senior Consultant

Confidential

Responsibilities:

  • Responsible for the IT Area in the implementation of the PeopleSoft Internal project, led the customization for the following modules: account receivables, account payables, project management and human resources, oversee the software quality assurance process, leading the technical and functional team.
  • Developed the e-Integration practice for Confidential Consulting.

Project Manager

Confidential

Responsibilities:

  • The system meant the re-engineering processes and standardization procedures of the 200 Confidential account payables, sales and distribution, route re-engineering and inventory management.
  • Developed on Centura over Oracle DB. The DC Total system was finished in 1998.

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