SUMMARY:

• Close to 9 years of experience in the IT industry in Quality Assurance using Web based and Client - Server applications
• Extensive experience in all the phases of SDLC and STLC.
• Experience in Manual and Automation testing.
• Expert in testing mobile applications in both iOS, Android devices.
• Well experienced with SFDC platform and objects
• Expert in Salesforce1 application supporting SFDC entities.
• Expert level knowledge on SOA of Confidential PAYMENTS.
• Working experience with PAYOUTS, BOOKINGS, HOMES teams of PAYMENTS at Confidential .
• Expertise in internal Confidential tools NOVA, SuperSet.
• Expert level understanding of the Payments workflow between HOST and GUEST at Confidential .com.
• Experience in writing SQL scripts, stored procedures, triggers and functions at database level using SQL Server.
• Experience in creating Test Plan, Test Case, Test Procedures and Test Metrics.
• Experienced in test management tools Hp-QC, JIRA, WORK( Confidential ), QTest.
• Hands on experience in QTP, Selenium IDE, Selenium Web driver.
• Experienced in Open source tools like Jenkins, and knowledge on GitHub.
• Well experienced with database design tool Workbench
• Strong IT background including in-depth knowledge of SQL, C#, Java and web services (WSDL, SOAP), scripting, and parsing/comparing files.
• Extensively involved in Backend testing of SQL Queries using Oracle & SQL Server
• Extensively performed Functional, Integration, System, End-End, Regression, Black Box testing.
• Configured & implemented Defect Tracking process to provide Test Metrics using QC, WORK( Confidential ).
• Extensive Documentation Skills for use in Standardization of Testing and Programming Procedures and Guidelines.
• Conducted defect analysis and status meetings.
• Well experienced in Agile methodology.
• Attended daily Scrum and participated in planning meetings
• Ability to work well within a team environment and think laterally in solving problems.
• Hardworking, enthusiastic and self-starter with excellent communication and interpersonal skills, capability to learn fast and assume any responsibility.

TECHNICAL SKILLS:

Validation: Mobile testing, Manual & Automated testing -White Box, Black Box, Functional, Database Testing, Regression, Back-end and Performance testing, End-End testing.

Languages: C#, JavaScript, SQL, VB.Net, C#.Net, Visual Basic 6.0

Web Development: ASP.NET, ASP, HTML, CSS, JavaScript, XML, SOAP, VB Script

Development IDE: Visual Studio 2013, 2005 and 2008, Eclipse

Operating Systems: Mac, Windows 95/98/NT/2000, 03, XP, Win7, Win 10, LINUX

Databases: MS-SQL Server 2000/05/08, Oracle 8/9i/11, MS-Access 2000

Tools: & Technologies: Confidential (WORK), Jenkins, GitHub, Workbench, QTP 9.0/9.5, Quality Center, Selenium, Bugzilla, Apache, JIRA, UML, MongoDB

PROFESSIONAL EXPERIENCE

Confidential, SFO

Sr. QA Engineer

• Worked from the beginning on the PAYMENTS team as a Sr. QA Engineer, thereby gained a better understanding of the SOA architecture throughout.
• Worked from the beginning with PAYOUTS, BOOKINGS, HOMES teams to help them release a quality product for their planned milestones.
• Working knowledge of the PAYMENTS SOA for PAYOUTS database.
• Was actively working testing the PAYOUTS for all the supported scenarios of payouts.
• Did create thorough documentation for all the tested scenarios with detailed explanation and shared across the teams.
• Supported PAYOUTS testing with every Milestone planned before 100% production hit.
• Did even take care of the production data validation and did perform end-end payouts testing for the same.
• Had a smooth and easy transition moving between the teams PAYOUTS, HOMES, Experiences.
• Did create test HOST accounts on Confidential .com to test Reservations and TRIPS.
• Working knowledge of both Confidential .com, admin. Confidential .com.
• Did create a detailed test plan/week and did share it across the teams.
• Did create weekly reports for the QA testing done and shared the results across the teams.
• Shared across the teams the meeting notes and action items as discussed in weekly meetings.
• Created proper documentation as a guidance for new hires while testing.
• Did conduct knowledge sharing sessions for the new hires and also helped them perform the testing.
• Got appreciation for the thorough and in deep knowledge sharing sessions with Product Owners of PAYOUTS for SOA.
• Was involved in all meetings, including, daily standups, weekly meetings with PM, backlog grooming, sprint planning and retrospectives.
• Involved in the release sign off meetings as QA representative.
• Reviewed change request documents and defect description and attended meetings with the Product Owner to document the required changes.
• Got appreciation within team for all the active and valuable QA work done.
• Did lot of regression testing for the previous releases and performed functional, sanity, stress level testing for the future release.
• Did test the PAYMENTS flow from GUEST booking to the HOST payouts.
• Tested the HOST account on Confidential mobile app across all supported mobile devices.
• Actively caught the critical functional bugs during regression testing, and filed them in JIRA. Verified the fixed bugs and followed the bug lifecycle, to close the bugs.
• Did work collaboratively with others in the QA team. Did support them with knowledge transition and demo sessions as needed.
• Did sync with PM often for triaging the bugs, updating the Test plan, dashboard cleanup.

Confidential, SFO

Mobile QA

• Understand the business requirement and technical specification documents of the system
• Involved in Agile Scrum meeting and Scrum testing of the system.
• Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Reviewed change request documents and defect description and attended meetings to document the required changes.
• Worked closely with other experienced QA engineers to verify the next generation user interface of our complex on-demand product.
• Came up with a detailed test plan to identify missing test cases and prioritize work for optimal risk mitigation.
• Testing different entities within Service Cloud on Salesforce1 app.
• Logging defects, verifying defects, also bug triaging.
• Working with other teams for testing their application on mobile devices
• Scheduling meetings with different teams handling different entities.
• Understanding the entities at the customer use level
• Managing the offshore team for the T2 level testing
• Extensively interacted with developers to analyze and resolve the issues that were encountered while testing the application.
• Did run regressions by testing the product from setup orgs and do the reporting on daily basis. Perform Smoke, Sanity, Functional, Regression and Integration testing.
• Performed accessibility testing on devices - iOS, Android, Windows, desktop browsers.
• Shared the above responsibilities with other team, working SNAP-INS (Online Chat) mobile app.
• Tested this mobile app across all supported mobile devices and Web browsers from the Supported browser matrix.
• Did file the regressions caught in current and previous releases.
• Did sync with PM for triaging the bugs.
• Also, did verify the fixed bugs and followed the bug lifecycle, to close the bugs.

Confidential

Sr. Systems Analyst

• Understand the business requirement and technical specification documents of the system.
• Gathered requirements and prepared business requirement documents (BRD).
• Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Analyze business requirements from Black Box Testing perspective, business process and system architecture/design.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Perform white box testing on devices - Tablet (IE Browser).
• Interacted with the hardware behind the ATM machine itself.
• Perform database testing to see the transaction logs getting created.
• Perform verification on MongoDB and verify the data flow.
• Perform ambiguity reviews of business requirements and use cases and functional specification documents.
• Partner with our application development teams to clarify requirements and identify risks and incompatibilities with design to ensure certification of code with quality design and execute test cases
• Log, track, and verify resolution of software and specification defects.
• Utilize HP Quality Center for documenting and executing test cases and logging defects
• Utilize IBM Clear Quest for defect tracking for external systems

Confidential, SFO

QA Engineer

• Understand the business requirement and technical specification documents of the system
• Involved in Agile Scrum meeting and Scrum testing of the system.
• Reviewed change request documents and defect description and attended meetings to document the required changes.
• Worked closely with other experienced QA engineers to verify the next generation user interface of our complex on-demand product.
• Came up with a detailed test plan to identify missing test cases and prioritize work for optimal risk mitigation.
• Involved in test plan and test case review meetings
• Used Jenkins for checking on build status on daily basis.
• Tested the application from end-end on both browsers and devices (iOS, Android)
• Conducted defect analysis and status meetings.
• Updating the test cases document according to review comments
• Created and executed the test cases, across all browsers and devices
• Filed bugs and did involve with PM on triaging them.
• Did verify and close any 'Fixed' bugs.
• Did run regressions by testing the product from setup orgs and do the reporting on daily basis. Perform Smoke, Sanity, Functional, Regression and Integration testing.
• Performed accessibility testing on devices - iOS, Android, Windows, desktop browsers. Shared the above responsibilities with other team, working on SOS application (Internal Confidential app)
• Updating status report daily basis and weekly basis by conducting meetings with QA team.
• Involved in writing of modification reports for errors identified in testing and clearly communicated with development via Confidential ’s defect tracking system.
• Extensively interacted with developers to analyze and resolve the issues that were encountered while testing the application.

Confidential, SFO

QA Engineer

• Understand the business requirement and technical specification documents of the system
• Involved in Agile Scrum meeting and Scrum testing of the system.
• Reviewed change request documents and defect description and attended meetings to document the required changes.
• Developing test cases, test procedures and test data from requirement document
• Involved in test plan and test case review meetings
• Updating the test cases document according to review comments
• Created & Maintained Automation Selenium Automation Scripts for the Scrum Stories
• Used TestNG to create the Test Suites and to execute all the test scripts
• Used Quality Center (QC) to report the system testing defects to the development team
• Performed Smoke, System testing, Integration Testing, Regression testing, User acceptance testing and Database testing.
• Extensively used SQL query statements to verify the data integrity and validation between the front-end values with the backend database values of the application.
• Prepared Test cases, procedures, Bug Tracking, Logging and reporting bugs using Quality center
• Experience developing a Comprehensive Test Strategy inclusive of all testing activities.
• Involved in writing of modification reports for errors identified in testing and clearly communicated with development via defect tracking system using Quality Center
• Involved in Database testing to verify data integrity tests.
• Extensively interacted with developers to analyze and resolve the issues that were encountered while testing the application.

Confidential

QA Engineer

• Participate and oversee a variety of analytical and programming assignments that provide for the development, enhancement and maintenance of automated data, application programs, and application systems.
• Involved in research & development of data analysis tools.
• Involve in analysis, design, development and testing of web and windows applications and services.
• Development and maintenance of tools that record the logs to the database and keep track of the customer activity.
• Designed and developed Billing Application and tools to support the billing. Wrote SQL queries for backend testing.
• Development and maintenance of applications to integrate the billing files with the oracle applications (OTC Finance) to generate invoices.
• Development and maintenance of automated data processing systems and computer application programs.

Confidential

QA Analyst

• Develop all lines of QA documentation including Test Plans, Test Cases, Traceability Matrices
• Utilize knowledge of Java to create automation test scripts.
• Prepared Test Deliverables- Test Scenarios, Test Cases, Test Execution.
• Wrote automation test scripts in SOAP UI for web service testing.
• Executed and maintained manual test cases. Performed Functional, System, and Regression Testing.
• Performed Defect tracking in Quality Center. Designed scripts in Test Plan and performed execution in Test Lab. Generated daily execution reports from Report Module in QC.
• Prepared detailed status reports and update the status to the business and technical teams during weekly review meetings.
• Validated performance of the systems by running scripts and gather the response times. Prepared results of the performance tests.
• Prepared reports on defects and conducted defect meetings with the project team.