SUMMARY:

Experience developing strategic healthcare recommendations to implement and maintain Confidential /software systems for organizational and operational realignment. Expert at gathering, analyzing and defining business and functional requirements; leading s, assessments, and process - mapping initiatives; and designing/re-engineering processes, workflows and IT solutions for healthcare systems. Ability to collaborate with technical and non-technical staff, and motivate staff to provide effective and efficient support.

SKILLS & EXPERTISE:

• Electronic Health Records (EHR)
• Implementation Management
• Project Management
• Change Management
• Lean Six Sigma
• Software Integration Process
• Design & Reengineering
• Data Analytics
• Customer/Patient Relations

TECHNICAL SKILLS:

SOFTWARE: Microsoft Office Suite, SharePoint, Project, Visio, PowerPoint, Access, Excel, Office 365, OneNote, Mac OS X, Adobe (Acrobat, Creative Cloud), Cisco AnyConnect, Qlik, Google Drawing, Confidential, Practice Fusion, JIRA, XML, CQL, HTML, CSS, Oracle MySQL, Oracle RightNow, Cisco WebEx SaaS

KEYWORDS: Implementation management, project management, PMBOK, change management, lean six sigma, data analytics, customer/patient relations management, interpersonal skills, subject matter expert, project facilitation, business process modeling, EHR, EMR, chart conversion, workflow, operations, models of care, programming, enterprise system,, teaching, machine learning, evidence-based services, process design, re-engineering, product support, protected health information (PHI), hardware, software, surgical device, clinical quality language

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Lead Process Analyst & IT Implementation Manager

Responsibilities:

• Lead large-scale software integration and change management initiatives on government contracts, transforming client communications and processes to JIRA and SharePoint platforms, creating a feedback mechanism to facilitate public discussion of recommended changes to clinical quality measure specifications.
• Examine and recommend IT improvements (SharePoint, JIRA, Project, Oracle RightNow) to current processes, incorporating guides and process maps, to support new interface structures.
• Conducted quality measure testing, querying hospital patient data and reviewing system screenshots 
• Manage eCQM quality assurance inspection processes with multiple subcontractors, incorporating, guides, process maps, and automation programming, to annually review HL7 HQMF. QDM, CQL, and XML header, logic, and valuesets.
• Provide coordination with targeted communication to stakeholders and senior leaders, identifying risks, and resolving issues with staff at all levels in developing clinical quality measures and producing public al webinars.
• Integrated PWA project schedule with enterprise PMO and staff utilization, setting milestones/goals, while motivating staff to continuously improve quality and meet strict deadlines under pressure, resulting in improved benchmark scores over the past 3 years for the sepsis measure.
• Regularly communicate team progress against business plan, objectives, and KPI during weekly calls and develop strategies, resource plans, and calendars for anticipated work demands.

Confidential, Chevy Chase, MD

Senior Clinical Confidential Implementation Specialist

Responsibilities:

• Managed full Confidential deployment from paper-based state supporting needs of a 13-physician out-patient healthcare setting, researching and recommending technological improvements to streamline processes.
• Managed post-implementation process and effectively translated clinical business requirements to technical specification, configured workflow template needs and problem-solved issues (e.g., system slowdowns and process bottlenecks).
• Served as a role model, change agent, and facilitator providing regular constructive feedback on performance/development of more than 20 staff in delivering clinical care and managing Confidential technical functions.

Confidential, Chevy Chase, MD

Clinical Data Analyst

Responsibilities:

• Designed, developed, and tested three surgical device product versions, incorporating patient feedback and product limitations into design and implementation.
• Worked closely with SMEs to understand device requirements and provide input to staff involved in writing and updating technical specifications, system documentation, and materials.

Confidential, Gaithersburg, MD

EHR Implementation Support Specialist

Responsibilities:

• Accurately tracked and monitored performance against established standards and KPIs, resolving 90% of issues (e.g., system connectivity) and working with senior management by reviewing Confidential interface change requests.
• Provided team leadership and demonstrated technical knowledge to support implementations by answering questions, troubleshooting problems, and customizing Confidential software with more than 8 templates to fulfill workflow ps.
• Designed, developed, and tested three surgical device products, incorporating patient feedback and product limitations into design and implementation.
• Worked closely with SMEs to understand device requirements and provide input to staff involved in writing and updating technical specifications, system documentation, and materials.