PROFESSIONAL SUMMARY:

• IT Professional with more than 12 years of experience in working for Fortune 500 companies. Passionate mentor and a keen learner with an eye for innovation and continuous improvements.
• Expert in Software Quality Assurance of Client/Server, Web - based applications, Webservices and Mobile applications with strong understanding of the Software Development Life Cycle (SDLC).
• Experience in Regression and System Integration testing using Manual and Automated testing tools - Selenium WebDriver in Java programming.
• Experience in Automating Web Application Testing using Selenium WebDriver with TestNG framework . Experience in writing XPath to locate web elements.
• Expertise in testing SOAP UI and REST based webservices using SOAP UI and READY API for automated and functional testing.
• Expertise in manual testing and automated testing using HP ALM, TFS, Quality Center, Selenium, Ready API, Quick Test Professional and TAC (Duck Creek).
• Experience in SQL statements in databases such as Oracle and SQL Server and experience in writing PL/SQ and SQL statements in ORACLE, and SQL SERVER database.
• Proven track record of project execution, project coordination, User Acceptance Testing (UAT) and release skill sets.
• Experience with planning, organizing, change management, and implementation of the enterprise-wide test environments.
• Expertise in Production Support providing Application support.
• Strong diagnosing and resolving skills with complex software application issues of internal users that have been escalated by the Tier 1 support desk quickly and effectively.

CORE COMPETENCIES:

Software: QA Data Science Agile

Business Analysis: Cross Functional Collaboration Change Management Six Sigma Green Belt Business Analytics Production Support

Operational Excellence: Tableau Conflict Management

TECHNICAL SKILLS:

Defect Tracking Tools: HP ALM, TFS, Quality Center 10.0, Test Director 8.2, TFS

Automation Tools: Selenium, QTP, Ready API, SOAP UI

MS Office: Word, Excel, Visio, PowerPoint, Access

Business Analytics: Power BI, Azure

Databases & Tools: ORACLE 10g/11g, SQL Server, VMware

Languages: SQL, PL/SQL, .Net, Java, R, VB script

Web Tools: HTML, Java Script, XML

OS: Windows NT 4.0, Server 2003, XP, Windows7, AS400

EXPERIENCE:

Confidential, Chandler, AZ

Lead Quality Assurance Analyst

Responsibilities:

• Successfully completed and delivered Global Siebel Implementation program. This large scale $120 mil insourcing of mission critical multi- region integrated implementation included various CRM modules.
• Responsible for Managing, Developing and Implementing QA standards for Siebel CRM projects including implementing Testing Tools, Test Planning, Technical Test Scripts, Test Execution, Defect Management and managing Project Timelines.
• Planned, implemented and executed System Integration testing. This includes testing of Siebel applications, EDW data (Enterprise Data Warehouse) data, OBIEE (Dashy application), Web Services and Mobile Application. Developed and executed Test Plan, Test Cases, Test Reports, Defects and Test Metrics in TFS.
• Utilized SOAP UI and READY API (Automation) for testing of SOAP and REST Web Services for Lead Management and Customer 360 projects. Siebel testing included Leads capture, Lead Processing, Lead Allocation (Siebel) Lead Dispatch and Tracking/Reporting.
• Implemented and executed backend (Database) testing for OBIEE (Reporting). SQL developer was utilized as a source for testing Dashboard Reporting. Tested OBIEE Data, Reports, Ratings, Widgets etc.
• Designed, executed and maintained Selenium Web Driver (TestNg) automated test cases for regression test cases. Created and enhanced numerous test scripts to handle changes in the objects, application's GUI in the test environment using Selenium utilizing Java scripting. Utilized XPath to locate web elements. Planned, implemented and executed Regression testing for Defect fixes in Manual and Automated setup using, TFS and Selenium
• Implemented Wireless Handset Regression and Boundary test cases for mobile applications on Android, Apple (iPhones & iPads) using Mobile Devices
• Created standardized templates to report status, risks, issues and s utilized by entire quality organization of more than 160 functional testers.
• Supported Operation Excellence initiatives for Global Sales, Marketing and Customer Experience reducing auto system generated P1/P2 Production incidents by 50%.
• Promoted culture of Quality, Teamwork, Customer Focus, Integrity, Innovation, Accountability, Cross-functional collaboration and thinking ahead to contribute towards increasing EBIT by 30%

Confidential, Scottsdale, AZ

Senior Quality Assurance Analyst

Responsibilities:

• Responsible for developing and analyzing QA tasks which includes test plans, test strategies, test scenarios, defect reports and ensuring accurate test coverage of requirements and business rules as mandated by the QA process in an Agile environment for the e-Fulfillment Project.
• Developed QA standards and created Test cases using Quality center & scheduled, interacted, and invoked the Quick Test Professional scripts using Quality Center. Implemented automated testing on the application using Quick Test Pro. Used Table Data and VBScript parameterization to enhance product testability
• Performed Smoke, Functional, Integration, Regression, System (E2E), Grey Box and Interface Balance testing in QA, UAT and Production Support environment. Additional tests included migration testing in AS400, XML HUB, Proxy Server, SQL Server, Duck Creek and Billing Database.
• Responsible for defect tracking process and generating customized reports using Quality Center. Managed and monitored defects until resolved. Conducted Defect Review meeting with Stakeholder.
• Created standards for use of HP Quality Center for Business Analysts, Project managers, Developers and QA Team. Assisted in internal projects kickoffs and requirements/specifications gathering including integration of systems with companies acquired by Confidential .

Confidential, Chandler, AZ

Consultant QA / Application Support

Responsibilities:

• Developed a testing solution for a complex business logic, which includes many rules and sub rules into meaningful test cases, which includes System Integration into various tools, Interest Rates, Customer details, Pipelines, Clues, Pricing, Wholesale, Insurance etc.
• Involved in developing and implementing QA testing manually . Set up test requirements, developed test plans, user acceptance document, and documented manual test cases using Quality Center requirements module
• Developed automated functional testing on the application using HP QTP. Used VBScript parameterization.
• Formulated the QA plan for application testing which included System Integration Testing, Regression Testing and User Acceptance Testing
• Performed level 2 support for production applications. Researched, tested and resolved problem tickets assigned relating to mortgage application
• Published weekly reports that included metrics, issues/risks and path to green. Collaborated with onsite and offshore QA staff on daily basis to accomplish on-time delivery with quality

Confidential, Tempe, AZ

Quality Assurance Analyst

Responsibilities:

• Implemented manual and automated testing for WIMS application, which includes test scenarios for Rates, Plans and Inventory Management System & Billing System.
• Provided UAT support by creating Test Data, test users and trained UAT testers on tools
• Developed Quality Assurance methods for Watson application as part initiative for contributing to annual increase in revenue by 6% WIMS application. Involved in performing complex functional, regression, Integration, System and performance tests
• Performed Test Data preparation for manual test execution and implemented time to time regression testing after each monthly build. Monitoring the defects and assigned them to the developers. Tracked the bugs and reported them using Test Tracker as the defect tracking tool and performed regression testing.

Confidential, Hackensack, NJ

Quality Assurance Analyst

Responsibilities:

• Designed manual test cases for scenario base testing using use case for ERMS application.
• Created Test Plan, Test scripts and defined Test Subjects in Quality Center for performing system testing of client application being developed.
• Worked closely with Enterprise associates and assisted project manager with compiling test results, planning, and scheduling.
• Documented and facilitated communication and troubleshooting of post-production issues
• Responsible for defect tracking process and generating customized reports using Test Director.
• Tested all the functional scenarios of user registration module and user access control, raised bugs for all the missing functionalities and helped the developers in fixing them.

Confidential, Somerset, NJ

Quality Assurance Analyst

Responsibilities:

• Responsible for preparation and execution of Test Plans, Test cases, Writing Test scripts using Test Director
• Manually tested the TRMS application and converted the manual tests to automate the test cases and scripts. Participated in developing and updating testing documentation according to department standards and procedures. Involved in Black-box, Regression, Functional, Integration, Data integrity, System, and UAT testing.
• Created test cases and test data by studying and analyzing functional and system requirements documents.
• Generated and enhanced test scripts (TSL) using WinRunner.
• Executed batch tests in WinRunner to test various modules of the TRMS web application.
• Used Test Director to report and analyze defects and created testing status reports using Crystal Reports.