SUMMARY:

• Over 6 years of experience working in Windows, Mac OS & Mobile - iOS and Android environments
• Expert in performing Manual, Automation & Mobile Testing against GUI or Non-GUI based AUT
• Expert in developing detailed Manual Test Cases for positive, negative & boundary scenarios
• Highly experienced in performing Manual, Mobile and Automated Testing in dynamic environments
• Competent in developing Test Scripts to increase automation test coverage efforts & initiatives
• Competent in creating Test Artifacts from various documents - flow charts, UMLs, user guides and CTP
• Practical experience with HP QC/ALM from writing requirements, Test Cases, and managing issues
• Able to adapt to Agile/Scrum and DevOps, and provide after-work & weekend support to teams
• Proficient with Quality Assurance concepts, practices, and procedures within testing & IT industry
• Able to partner with developers and IT staffs to ensure design fulfills business & technical requirements
• Experienced in all phases of testing - data prep, test case design & execution, and analysis of test results
• In-depth knowledge of defect management & triage process while not compromising Severity of issues
• Excellent knowledge of Data Warehouse and writing SQL queries for data validation and constraints
• Ability to multi-task and prioritize work efforts under very tight deadlines & provide test deliverables
• Able to think outside of the box to test negative test scenarios with all possible data variations
• Have strong interpersonal skills, effective analytical and problem isolation skills

TECHNICAL SKILLS:

Desktop/Mobile: OS Windows XP, Windows 7, Windows 8, UNIX, Apple iOS, Android

Prog./Mobile Language: VBScript, HTML, Java, .NET, C#, Python, ASP.NET, JavaScript, J2EE, SQL, PL/SQL, TCP/IP, Telnet, HTTP, FTP, LTE, CDMA, Swift, Go

Testing/Mobile Tools: HP Quality Center (QC)/ALM, HP QuickTest Professional (QTP)/UFT, Jira, Zephyr, Firebug, Appium, BrowserStack, PerfectoMobile

Database Testing: TOAD, SQL Developer, SQL, PL/SQL, MSSQL 2000, Oracle, MongoDB

Microsoft & Misc Tools: MS Office, MS Visio, MS SharePoint, Slack, Jing, SnagIt, Zoom, MS Projects

PROFESSIONAL EXPERIENCE:

Quality Assurance Engineer

Confidential

Responsibilities:

• Studied BRD, Use Cases, and wireframes to create Manual, Mobile and Automated Tests
• Performed Functional, Regression, Smoke, E2E, Cross-browsing Testing for MayoACCESS & MayoLINK
• Worked with Devs and SMEs to determine functional mobile test cases and flows of Confidential App
• Used HP QC/ALM to create detailed Manual & Mobile Test Cases for MayoLINK & RaA
• Created Test Plans for MayoACCESS after understanding testing milestones for Builds & Release cycle
• Created Regression Test Scripts based on Functions and Actions to increase automation coverage
• Developed Functions and Actions for re-usability of common business scenarios of MayoACCESS
• Validated UI and usability issues of Confidential App with internal user groups & reported at Jira
• Maintained RTM for MayoLINK and assured proper traceability between TC and Use Cases
• Reviewed work orders and final test deliverables to ensure work expectations are met
• Performed Manual, E2E and UAT Testing by using HP QC/ALM on MayoACCESS, MayoLINK & RaA
• Designed & executed Test Cases & Test Scripts from HP ALM for Patient Online Services (POS) & MayoLINK
• Developed and maintained test data, harness scripts and automated scripts for web & mobile AUT
• Actively communicated Development and Prod issues to Devs using HP QC/ALM and Jira
• Led and facilitated Test Plan & Test Case Reviews with cross-functional team members
• Wrote clear and concise bug reports for Devs to recreate & resolve in a timely and coordinated manner
• Partnered with Dev Team to ensure issues are resolved and properly Postponed & triaged
• Created and executed Manual & Automated Tests on newly enhanced Patient Online Services (POS) portal

Agile Quality Assurance Tester

Confidential

Responsibilities:

• Converted BRD, Epics and User Stories into Test Plans, Manual Test Cases, and Test Scripts
• Wrote detailed Requirements & Manual Test Cases in HP Quality Center (QC)/ALM
• Wrote functional and non-functional requirements and Test Cases for OHANA FAP (Find a Provider)
• Created Test Plans defining the scope, schedule and deliverables and maintained within MS Sharepoint
• Worked closely with onsite & offshore Devs in resolving defects with proper severity and priority
• Performed administrative tasks in HP QC/ALM for Site Admin & Project Admin role
• Provided production deployment supports during go live on weekends and nights via Slack
• Developed Automated Test Scripts using HP QTP/UFT for ECHP Online Member Eligibility Verification Portal
• Reviewed existing Test Cases for test automation candidate selection based on defined baselines
• Supported multiple projects with offshore & onsite teams to perform Manual and Automation Testing
• Converted OHANA Health Plan Test Cases from HP ALM to HP UFT to increase automation coverage
• Performed Regression Testing in verifying defects and makes sure existing modules are stable
• Attended Daily Stand-up Meetings and provided updates on testing activities and defect status
• Pro-actively volunteered within short notice for weekend supports during Go-Live in Agile
• Performed SIT & Regression Testing on complex technologies for ECHP Online Verification Portal
• Worked closely with Developers in Agile environment and assisted with reproducing issues

Functional Test Analyst

Confidential

Responsibilities:

• Reviewed & prepared Test Artifacts from User Stories, Use Case and Project Plan
• Worked very closely with Test Manger & created Test Plan after understanding the business requirements
• Reviewed Use Cases to understand primary & alternate flows for functional Test Case design in HP QC/ALM
• Used Parameterization in HP QTP from Excel to run multiple sets of Data with Test Scripts for Lowe’s Zone
• Performed Manual, Regression, Smoke and UAT to support builds and releases of Lowe’s Zone
• Performed Backend Testing for Lowe’s Online Portal using SQL queries on Oracle by SQL Developer
• Created automated Regressions Suites to test End-to-end scenarios of Lowe’s Zone and Rebate Center
• Added Test Script to Automated Batch runs to run overnight and provide update to Lead
• Worked with business team & SMEs to define the acceptance criteria for User Acceptance Testing (UAT)
• Performed Administrative & Project Administration tasks in HP ALM for various projects
• Ensured testing activities fulfill end-user requirements for Lowe’s Mobile App by performing SIT Testing
• Developed effective communication skills with both technical and non-technical team members
• Communicated efficiently with Devs in updating and reproducing Defects for verification